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Tech Associate Jobs in Calgary, AB (NOW HIRING)

Robert Half

Senior Associate (Technology)

Calgary, AB · On-site

JOB REQUISITION Senior Associate (Technology) LOCATION CAN CALGARY DT Our Senior Associates work in a team environment and have responsibility for negotiating and developing business with new and ...

Staples Canada ULC

Sales Associate

Calgary, AB

Drive sales in the furniture, technology and supplies areas of the store. * Set and achieve sales ... Associate Discount * Flexible Benefit Plans * Group RRSP Program * Learning and Development ...

Staples Canada ULC

Sales Associate

Calgary, AB · On-site

Drive sales in the furniture, technology and supplies areas of the store. * Set and achieve sales ... Associate Discount * Flexible Benefit Plans * Group RRSP Program * Learning and Development ...

Staples Canada ULC

Sales Associate

Calgary, AB · On-site

Drive sales in the furniture, technology and supplies areas of the store. * Set and achieve sales ... Associate Discount * Flexible Benefit Plans * Group RRSP Program * Learning and Development ...

Staples Canada ULC

Sales Associate

Calgary, AB · On-site

Drive sales in the furniture, technology and supplies areas of the store. * Set and achieve sales ... Associate Discount * Flexible Benefit Plans * Group RRSP Program * Learning and Development ...

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Tech Associate information

What are some common challenges tech associates face when supporting cross-functional teams, and how can they navigate them effectively?

Tech Associates often collaborate with various departments such as engineering, product, and customer support, which can present challenges like differing communication styles, shifting priorities, and managing multiple tasks simultaneously. To navigate these challenges, it's important to develop strong organizational skills, maintain clear and proactive communication, and be adaptable to changing project requirements. Leveraging project management tools and regularly aligning with team leads can help ensure that tasks are prioritized effectively and collaboration remains smooth.

What are the key skills and qualifications needed to thrive as a tech associate, and why are they important?

To thrive as a Tech Associate, you need foundational knowledge in computer systems, troubleshooting, and basic programming, often supported by an associate's degree in IT or a related field. Familiarity with help desk ticketing systems, operating systems (Windows, macOS, Linux), and certifications like CompTIA A+ are commonly required. Strong communication, problem-solving abilities, and customer service skills help you effectively address technical issues and support end-users. These skills and qualities are crucial for efficiently resolving technical problems and ensuring smooth IT operations within an organization.

What is a tech associate?

Tech Associates are entry- to mid-level professionals who provide technical support, troubleshoot hardware and software issues, and assist with IT tasks within organizations. They often work closely with IT teams and end-users, helping to maintain systems, install equipment, and respond to technical inquiries. Tech Associates may also assist in setting up new technology, performing routine maintenance, and ensuring the smooth operation of computer networks. Their role is crucial in keeping technology infrastructure running efficiently.

What is the difference between Tech Associate vs Tech Support Specialist?

AspectTech AssociateTech Support Specialist
Required CredentialsAssociate degree or relevant certificationsHigh school diploma or equivalent; certifications optional
Work EnvironmentOffice, data centers, client sitesHelp desks, call centers, remote support
Employer & Industry UsageIT firms, tech companies, corporate IT departmentsIT service providers, tech companies, customer support centers

Tech Associates typically have a broader role involving hardware, software, and network support within organizations, often requiring relevant certifications or an associate degree. Tech Support Specialists focus on troubleshooting and resolving user issues, often in call centers or remote settings. Both roles are essential in tech support but differ in scope and work environment.

What are the most commonly searched types of Tech jobs in Calgary, AB? The most popular types of Tech jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Tech Associate jobs? Cities near Calgary, AB with the most Tech Associate job openings:
Tech Associate jobs near you
Infographic showing various Tech Associate job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 60% Full Time, 37% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

IT Operations Analyst - (Tier 2 Mid-Level)

Sure Systems

Calgary, AB • On-site

Full-time

Medical, Dental

Re-posted 14 days ago

Job description

IT Operations Analyst - Tier 2
We are looking for a skilled IT Operations Analyst (Tier 2) to join our team. This role is similar to the IT Support Analyst (Tier 1) position, with a few key differences:

  1. Experience working for a Managed Services Provider (MSP)
    The ideal candidate will have experience working for a Managed Services Provider (MSP) https://en.wikipedia.org/wiki/Managed_services_provider
  2. Calgary Office and Rapid Response Team
    This position is based out of our Calgary office. The candidate will spend some time on the Rapid Response Team, where they will be expected to resolve more complex issues than those handled by Tier 1. They will serve as a point of escalation for difficult problems and will be required to travel regularly to customer sites to perform work.


Responsibilities:

  • Provide IT support for Microsoft's core business applications and virtual environments built on Citrix, Microsoft, VMWare, and Proxmox.
  • Support services for Microsoft-related technologies, including Microsoft 365, Windows Server, Exchange, SQL, SharePoint, etc.
  • Provide technical services and support at the network level, including WAN and LAN connectivity, routers, firewalls, and security.
  • Support remote access solutions such as Microsoft 365, VPN, Terminal Services, and Citrix.
  • Maintain system documentation, including system reviews and recommendations.
  • Communicate with customers to keep them informed of incident progress, impending changes, or agreed outages.

Additional Duties:

  • Improve customer service, perception, and satisfaction.
  • Work effectively in a team and communicate clearly.
  • Escalate service issues that cannot be resolved within agreed service levels.
  • Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Enter time and expenses in ConnectWise (Our Core Application) as they occur.
  • Work through a daily schedule in ConnectWise established through the dispatch process.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on ConnectWise University.
  • Enter all work as service tickets in ConnectWise.

Requirements:

  • Strong interpersonal skills, including telephony skills, communication skills, active listening, and customer care.
  • Professional IT Certifications, such as: CompTIA A+, Network+ or Security+, Cisco Certified Network Associate (CCNA), Microsoft Certified: Azure Fundamentals, Microsoft Certified: Azure Administrator Associate, Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Amazon Web Services (AWS) Certified Solutions Architect, Goggle Cloud Professional Cloud Architect, Microsoft Technology Associate (MTA), PMI Certified Associate in Project Management (CAPM), VMware Certified Professional (VCP), Proxmox Virtual Environment Certificate of Completion.
  • Ability to diagnose technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness to match resources to technical issues appropriately.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast-moving environment.

Educational or Experience Recommendations

  • BA/BS, preferably in computer science, or a related field.
  • Information Technology Diploma from an accredited institution.
  • IT Vendor certifications such as CompTIA, Microsoft, AWS or Cisco.
  • 2+ years of IT experience with experience working for a Managed Services Provider.
  • Customer Support Experience

Benefits:

  • Competitive salary based on experience and qualifications.
  • On the job training & support.
  • Opportunities for advancement.
  • Health and Dental Benefits.

About Sure Systems

We are a Calgary, Alberta based IT company that helps businesses with their technology needs. We offer services like consulting, system monitoring, disaster recovery, network optimization, and security. Our goal is to provide high-quality solutions that help our clients succeed in a fast-changing tech world. Learn more about us at https://suresystems.ca
How to Apply:
If you're interested, please apply online from our recruitment portal. Click Here

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