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Tech Manager Jobs in Alberta (NOW HIRING)

SMS Equipment

Manager, IT Service Delivery

Acheson, AB · Hybrid

CA$115K - CA$125K/yr

SMS is looking for a Manager, IT Service Delivery to lead end-to-end IT Service Management and ensure reliable, high-quality IT services across the organization. Reporting to the Director, IT & ...

Wajax

IT Help Desk II

Acheson, AB · On-site

CA$65K - CA$75K/yr

The agent will work closely with IT management and other functional groups to design, develop, deploy, and administer communication systems and services. * Lead architectural and design of ...

New

Finning

Technology Product Manager

Edmonton, AB · On-site

Finning Canada is seeking a high-impact, forward-thinking Technology Product Manager to lead the strategy, growth, and commercialization of Caterpillar (CAT) Product Link technology and Visionlink ...

Finning

Technology Product Manager

Calgary, AB · On-site

Finning Canada is seeking a high-impact, forward-thinking Technology Product Manager to lead the strategy, growth, and commercialization of Caterpillar (CAT) Product Link technology and Visionlink ...

Finning

Technology Product Manager

Red Deer, AB · On-site

Finning Canada is seeking a high-impact, forward-thinking Technology Product Manager to lead the strategy, growth, and commercialization of Caterpillar (CAT) Product Link technology and Visionlink ...

Wajax Limited

CA$65K - CA$75K/yr

The agent will work closely with IT management and other functional groups to design, develop, deploy, and administer communication systems and services. * Lead architectural and design of ...

New

Wajax

IT Help Desk II

Calgary, AB

CA$65K - CA$75K/yr

The agent will work closely with IT management and other functional groups to design, develop, deploy, and administer communication systems and services. * Lead architectural and design of ...

New

Wajax Limited

CA$65K - CA$75K/yr

The agent will work closely with IT management and other functional groups to design, develop, deploy, and administer communication systems and services. * Lead architectural and design of ...

New

Wajax

IT Help Desk II

Edmonton, AB

CA$65K - CA$75K/yr

The agent will work closely with IT management and other functional groups to design, develop, deploy, and administer communication systems and services. * Lead architectural and design of ...

New

VC3

IT Help Desk Technician - Level 2

Calgary, AB

Urge to acknowledge and recognize the contributions of others * (Optional) Meme-sharing capabilities Who we are CompuVision is an IT management and consulting company that leverages technological ...

VC3

IT Help Desk Technician - Level 2

Calgary, AB · On-site

Urge to acknowledge and recognize the contributions of others * (Optional) Meme-sharing capabilities Who we are CompuVision is an IT management and consulting company that leverages technological ...

Enerflex Ltd.

Senior Applications Analyst

Calgary, AB · On-site

Summary Reporting to the Finance and Project Systems IT Manager, the Senior SAP Analyst will be part of a team of SAP specialists that support modules Finance, Controlling and Project Systems. As a ...

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Tech Manager information

What is the difference between Tech Manager vs Software Engineer?

AspectTech Manager
Primary RoleOversees technical teams, manages projects, and aligns technology with business goals
Required SkillsLeadership, project management, technical expertise, communication
Work EnvironmentManagement meetings, strategic planning, team coordination
Common CertificationsPMP, Scrum Master, ITIL, technical certifications

While a Tech Manager focuses on leading teams and strategic planning, a Software Engineer primarily develops and maintains software. Both roles require technical skills, but the Tech Manager emphasizes leadership and project oversight, whereas the Software Engineer concentrates on coding and technical problem-solving.

What is the highest paid IT job?

The highest paid IT jobs are often executive roles such as Chief Information Officer (CIO) or Chief Technology Officer (CTO), with senior-level positions in cloud architecture, cybersecurity, and data science also commanding high salaries. These roles typically require extensive experience, advanced certifications, and leadership skills, with compensation varying by industry and location.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), successful entrepreneurs, and top-tier investment bankers can earn $500,000 or more annually. Certain specialized medical professionals, like neurosurgeons and anesthesiologists, and highly experienced tech managers with executive responsibilities may also reach this level, especially with bonuses and stock options. Achieving this income typically requires extensive experience, advanced skills, and often leadership or ownership roles.

How much do technology managers make in the US?

Technology managers in the US typically earn a median annual salary of around $130,000, with salaries ranging from approximately $90,000 to over $180,000 depending on experience, industry, and location. Senior roles or those with specialized skills in project management or cybersecurity can command higher compensation.

How do Tech Managers typically balance hands-on technical work with people management responsibilities?

Tech Managers often face the challenge of balancing their technical expertise with the demands of leading a team. In most organizations, they spend a portion of their time on code reviews, architectural decisions, and technical problem-solving, while also dedicating significant energy to mentoring, conducting one-on-ones, and facilitating team collaboration. The exact split can vary depending on company size and project phase, but successful Tech Managers prioritize clear communication and delegation to ensure both technical goals and team development are met. This role offers opportunities to influence both technology direction and team culture.

What does a tech manager do?

A tech manager oversees technology teams and projects, ensuring the development and implementation of technical solutions align with organizational goals. They coordinate between departments, manage budgets, and often have expertise in project management, technical skills, and leadership to ensure efficient operations and successful project delivery.

What are the key skills and qualifications needed to thrive as a Tech Manager, and why are they important?

To thrive as a Tech Manager, you need a solid background in software development or IT, leadership experience, and often a degree in computer science or a related field. Familiarity with project management tools (like Jira or Trello), cloud platforms, and sometimes certifications such as PMP or AWS Certified Solutions Architect are valuable. Strong communication, problem-solving, and team-building skills set outstanding Tech Managers apart. These competencies are crucial for effectively leading technical teams, ensuring successful project delivery, and aligning technology initiatives with business goals.

What are Tech Managers?

Tech Managers, also known as Technical Managers, are professionals who oversee technical teams and projects within an organization. They are responsible for planning, coordinating, and leading technology-related activities, ensuring that projects are completed on time and meet organizational standards. Tech Managers bridge the gap between technical staff and upper management by translating business needs into technical solutions. They also mentor team members, manage resources, and help set strategic direction for technology initiatives.
What are the most commonly searched types of Tech jobs in Alberta? The most popular types of Tech jobs in Alberta are:
What cities in Alberta are hiring for Tech Manager jobs? Cities in Alberta with the most Tech Manager job openings:
Tech Manager jobs near you
Infographic showing various Tech Manager job openings in Alberta as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution.
Manager, IT Service Delivery

Manager, IT Service Delivery

SMS Equipment

Acheson, AB • Hybrid

CA$115K - CA$125K/yr

Full-time

Re-posted 16 days ago

Job description

SMS is looking for a Manager, IT Service Delivery to lead end-to-end IT Service Management and ensure reliable, high-quality IT services across the organization. Reporting to the Director, IT & Cybersecurity, this role is accountable for the IT service delivery model, ServiceNow platform ownership, and continuous improvement of service performance, user experience, automation, and AI-enabled service delivery.
 
Work Location: Acheson, AB.
Salary: $115,000 - $125,000 plus incentives.
Work Arrangement: Hybrid – providing the flexibility to work remotely up to 2 days per week.
Schedule: Monday to Friday.
 
What You'll Do:
  • Provide overall accountability for IT Service Delivery, including the IT Service Desk and end-user support services across multiple regions.
  • Ensure consistent, reliable, and customer-focused IT services aligned with ITIL best practices.
  • Act as the senior operational escalation point for service-related issues impacting the business.
  • Oversee and govern the outsourced IT Service Desk, including service quality, SLA/KPI performance, and continuous improvement.
  • Manage service delivery across regions and time zones, working with international service partners to ensure seamless global support.
  • Lead, coach, and develop a team of internal IT Support Analysts, fostering a high-performance, customer-centric service culture.
  • Own and continuously improve ITSM processes including incident, request, problem, change, asset, and knowledge management.
  • Serve as Product Owner for the ServiceNow platform, driving roadmap development, adoption, automation, reporting, and integrations.
  • Lead the adoption of AI and automation in IT service delivery to improve efficiency, deflect incidents, and enhance user experience.
  • Oversee end-user IT hardware and software procurement, asset lifecycle management, and license compliance in collaboration with Procurement and Finance.
    • This role deals with laptops, tablets, phones, related peripherals, and operating systems and software.
  • Partner with cross-functional IT teams and business stakeholders to ensure services are secure, reliable, and aligned with enterprise standards.
What You Bring:
The successful candidate has extensive experience in IT service delivery and people leadership, with a strong background in IT Service Management and managing service desk operations in complex, multi-site environments. You bring a customer-focused mindset, excellent communication skills, and a proven ability to lead teams and vendors through continuous improvement and change.
 
Other requirements include:
  • Postsecondary education in Information Technology, Computer Science, or a related field, or equivalent experience.
  • 8+ years of progressive experience in IT service delivery, IT support, or IT operations.
  • 3+ years of experience leading IT support or service delivery teams.
  • Experience managing outsourced or managed service providers, ideally in a 24/7 support environment.
  • Strong working knowledge of ITIL-based IT Service Management.
  • Hands-on experience with ITSM platforms, preferably ServiceNow.
  • Experience driving automation, self-service, and AI-enabled service improvements.
  • ITIL and ServiceNow certifications are considered strong assets.

This position is classified as a Mid-Level Leader role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence).

 
Pre-Employment
This position is risk sensitive. Candidates may be required to complete:
  • Drug and alcohol test
  • Criminal record check

      This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired. 

      We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

      At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

      SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.

      Apply