IT Operations Analyst - Tier 2 We are looking for a skilled IT Operations Analyst (Tier 2) to join ... Azure Administrator Associate, Certified Information Systems Security Professional (CISSP ...
IT Operations Analyst - Tier 2 We are looking for a skilled IT Operations Analyst (Tier 2) to join ... Azure Administrator Associate, Certified Information Systems Security Professional (CISSP ...
... Technology Associate)
... Technology Associate)
JOB REQUISITION Senior Associate (Technology) LOCATION CAN EDMONTON Our Senior Associates work in a team environment and have responsibility for negotiating and developing business with new and ...
JOB REQUISITION Senior Associate (Technology) LOCATION CAN EDMONTON Our Senior Associates work in a team environment and have responsibility for negotiating and developing business with new and ...
JOB REQUISITION Senior Associate (Technology) LOCATION CAN CALGARY DT Our Senior Associates work in a team environment and have responsibility for negotiating and developing business with new and ...
JOB REQUISITION Senior Associate (Technology) LOCATION CAN CALGARY DT Our Senior Associates work in a team environment and have responsibility for negotiating and developing business with new and ...
Senior Associate (Technology)
Edmonton, AB · On-site
JOB REQUISITION Senior Associate (Technology) LOCATION CAN EDMONTON Our Senior Associates work in a team environment and have responsibility for negotiating and developing business with new and ...
Senior Associate (Technology)
Edmonton, AB · On-site
JOB REQUISITION Senior Associate (Technology) LOCATION CAN EDMONTON Our Senior Associates work in a team environment and have responsibility for negotiating and developing business with new and ...
JOB REQUISITION Senior Associate (Technology) LOCATION CAN CALGARY DT Our Senior Associates work in a team environment and have responsibility for negotiating and developing business with new and ...
JOB REQUISITION Senior Associate (Technology) LOCATION CAN CALGARY DT Our Senior Associates work in a team environment and have responsibility for negotiating and developing business with new and ...
Janet Soles and Associates has been retained to conduct this search on behalf of WinSport. For more ... " in confidence to apply@jssearch.ca.
Janet Soles and Associates has been retained to conduct this search on behalf of WinSport. For more ... " in confidence to apply@jssearch.ca.
IT Infrastructure Administrator
Calgary, AB · On-site
Associate's degree in information technology, computer science, or a related field preferred.Relevant certifications (CompTIA A+, ITIL Foundation, Microsoft 365 Certified) are a plus. * 1-2 years of ...
IT Infrastructure Administrator
Calgary, AB · On-site
Associate's degree in information technology, computer science, or a related field preferred.Relevant certifications (CompTIA A+, ITIL Foundation, Microsoft 365 Certified) are a plus. * 1-2 years of ...
Warehouse Associate
Calgary, AB · On-site
Warehouse Associate Role Summary We are seeking Warehouse Associates to join their rapidly growing ... technology as required throughout the day; voice technology, RF guns, and other equipment as ...
Quick apply
Warehouse Associate
Calgary, AB · On-site
Warehouse Associate Role Summary We are seeking Warehouse Associates to join their rapidly growing ... technology as required throughout the day; voice technology, RF guns, and other equipment as ...
Associate Dentist - Saddletowne Dental Established clinic Advanced clinical scope Independent ... Oral sedation Technology & Software * Dentrix PMS * CBCT * iOS * Panoramic * CEREC * Soft tissue ...
Associate Dentist - Saddletowne Dental Established clinic Advanced clinical scope Independent ... Oral sedation Technology & Software * Dentrix PMS * CBCT * iOS * Panoramic * CEREC * Soft tissue ...
As a retail associate , you will keep our store looking great and process our customers' purchases ... Your everyday tech use has already given you a great foundation, and we'll provide the rest of the ...
As a retail associate , you will keep our store looking great and process our customers' purchases ... Your everyday tech use has already given you a great foundation, and we'll provide the rest of the ...
Retail Associate (Part Time)
Airdrie, AB · On-site
As a retail associate , you will keep our store looking great and process our customers' purchases ... Your everyday tech use has already given you a great foundation, and we'll provide the rest of the ...
Retail Associate (Part Time)
Airdrie, AB · On-site
As a retail associate , you will keep our store looking great and process our customers' purchases ... Your everyday tech use has already given you a great foundation, and we'll provide the rest of the ...
As a retail associate , you will keep our store looking great and process our customers' purchases ... Your everyday tech use has already given you a great foundation, and we'll provide the rest of the ...
As a retail associate , you will keep our store looking great and process our customers' purchases ... Your everyday tech use has already given you a great foundation, and we'll provide the rest of the ...
As a retail associate , you will keep our store looking great and process our customers' purchases ... Your everyday tech use has already given you a great foundation, and we'll provide the rest of the ...
As a retail associate , you will keep our store looking great and process our customers' purchases ... Your everyday tech use has already given you a great foundation, and we'll provide the rest of the ...
Associate Dentist - Saddletowne Dental Established clinic Advanced clinical scope Independent ... Oral sedation Technology & Software * Dentrix PMS * CBCT * iOS * Panoramic * CEREC * Soft tissue ...
Associate Dentist - Saddletowne Dental Established clinic Advanced clinical scope Independent ... Oral sedation Technology & Software * Dentrix PMS * CBCT * iOS * Panoramic * CEREC * Soft tissue ...
As a retail associate , you will keep our store looking great and process our customers' purchases ... Your everyday tech use has already given you a great foundation, and we'll provide the rest of the ...
As a retail associate , you will keep our store looking great and process our customers' purchases ... Your everyday tech use has already given you a great foundation, and we'll provide the rest of the ...
As a retail sales associate , you will be the face of Best Buy for everyone who visits our stores ... Your everyday tech use has already given you a great foundation, and we'll provide the rest of the ...
As a retail sales associate , you will be the face of Best Buy for everyone who visits our stores ... Your everyday tech use has already given you a great foundation, and we'll provide the rest of the ...
As a retail sales associate , you will be the face of Best Buy for everyone who visits our stores ... Your everyday tech use has already given you a great foundation, and we'll provide the rest of the ...
As a retail sales associate , you will be the face of Best Buy for everyone who visits our stores ... Your everyday tech use has already given you a great foundation, and we'll provide the rest of the ...
Seasonal Yard Associate
Balzac, AB · On-site
We know that our associates are the key to this success, and our commitment to the SiteOne DNA and ... Ready and willing to learn and adopt new technologies and ways of working * Green industry ...
Seasonal Yard Associate
Balzac, AB · On-site
We know that our associates are the key to this success, and our commitment to the SiteOne DNA and ... Ready and willing to learn and adopt new technologies and ways of working * Green industry ...
As a retail sales associate , you will be the face of Best Buy for everyone who visits our stores ... Your everyday tech use has already given you a great foundation, and we'll provide the rest of the ...
As a retail sales associate , you will be the face of Best Buy for everyone who visits our stores ... Your everyday tech use has already given you a great foundation, and we'll provide the rest of the ...
Tech Associate information
See Alberta salary details
$34K is the 25th percentile. Wages below this are outliers.
$23.5K - $35.5K
29% of jobs
The median wage is $43.4K / yr.
$35.5K - $47.5K
33% of jobs
$53.3K is the 75th percentile. Wages above this are outliers.
$47.5K - $59.5K
29% of jobs
$59.5K - $71.5K
0% of jobs
$71.5K - $83.5K
8% of jobs
$83.5K - $95.5K
0% of jobs
$95.5K - $107.5K
0% of jobs
$107.5K - $119.5K
0% of jobs
$119.5K - $131.5K
0% of jobs
$131.5K - $143.5K
0% of jobs
$143.5K - $155.5K
2% of jobs
$23.5K
$53.8K
$155.5K
How much do tech associate jobs pay per year?
What are some common challenges Tech Associates face when supporting cross-functional teams, and how can they navigate them effectively?
What are the key skills and qualifications needed to thrive as a Tech Associate, and why are they important?
What are Tech Associates?
Which 3 jobs will survive AI?
What is the difference between Tech Associate vs Tech Support Specialist?
| Aspect | Tech Associate | Tech Support Specialist |
|---|---|---|
| Required Credentials | Associate degree or relevant certifications | High school diploma or equivalent; certifications optional |
| Work Environment | Office, data centers, client sites | Help desks, call centers, remote support |
| Employer & Industry Usage | IT firms, tech companies, corporate IT departments | IT service providers, tech companies, customer support centers |
Tech Associates typically have a broader role involving hardware, software, and network support within organizations, often requiring relevant certifications or an associate degree. Tech Support Specialists focus on troubleshooting and resolving user issues, often in call centers or remote settings. Both roles are essential in tech support but differ in scope and work environment.
What is a technical associate job?
What hot tech job pays $775 000?
What does a technology associate do?

Full-time
Medical, Dental
Posted 2 days ago
Job description
IT Operations Analyst - Tier 2
We are looking for a skilled IT Operations Analyst (Tier 2) to join our team. This role is similar to the IT Support Analyst (Tier 1) position, with a few key differences:
- Experience working for a Managed Services Provider (MSP)
The ideal candidate will have experience working for a Managed Services Provider (MSP) https://en.wikipedia.org/wiki/Managed_services_provider - Calgary Office and Rapid Response Team
This position is based out of our Calgary office. The candidate will spend some time on the Rapid Response Team, where they will be expected to resolve more complex issues than those handled by Tier 1. They will serve as a point of escalation for difficult problems and will be required to travel regularly to customer sites to perform work.
Responsibilities:
- Provide IT support for Microsoft's core business applications and virtual environments built on Citrix, Microsoft, VMWare, and Proxmox.
- Support services for Microsoft-related technologies, including Microsoft 365, Windows Server, Exchange, SQL, SharePoint, etc.
- Provide technical services and support at the network level, including WAN and LAN connectivity, routers, firewalls, and security.
- Support remote access solutions such as Microsoft 365, VPN, Terminal Services, and Citrix.
- Maintain system documentation, including system reviews and recommendations.
- Communicate with customers to keep them informed of incident progress, impending changes, or agreed outages.
Additional Duties:
- Improve customer service, perception, and satisfaction.
- Work effectively in a team and communicate clearly.
- Escalate service issues that cannot be resolved within agreed service levels.
- Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
- Enter time and expenses in ConnectWise (Our Core Application) as they occur.
- Work through a daily schedule in ConnectWise established through the dispatch process.
- Understand processes in ConnectWise by completing assigned training materials and blueprints on ConnectWise University.
- Enter all work as service tickets in ConnectWise.
Requirements:
- Strong interpersonal skills, including telephony skills, communication skills, active listening, and customer care.
- Professional IT Certifications, such as: CompTIA A+, Network+ or Security+, Cisco Certified Network Associate (CCNA), Microsoft Certified: Azure Fundamentals, Microsoft Certified: Azure Administrator Associate, Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Amazon Web Services (AWS) Certified Solutions Architect, Goggle Cloud Professional Cloud Architect, Microsoft Technology Associate (MTA), PMI Certified Associate in Project Management (CAPM), VMware Certified Professional (VCP), Proxmox Virtual Environment Certificate of Completion.
- Ability to diagnose technical issues.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness to match resources to technical issues appropriately.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast-moving environment.
Educational or Experience Recommendations
- BA/BS, preferably in computer science, or a related field.
- Information Technology Diploma from an accredited institution.
- IT Vendor certifications such as CompTIA, Microsoft, AWS or Cisco.
- 2+ years of IT experience with experience working for a Managed Services Provider.
- Customer Support Experience
Benefits:
- Competitive salary based on experience and qualifications.
- On the job training & support.
- Opportunities for advancement.
- Health and Dental Benefits.
About Sure Systems
We are a Calgary, Alberta based IT company that helps businesses with their technology needs. We offer services like consulting, system monitoring, disaster recovery, network optimization, and security. Our goal is to provide high-quality solutions that help our clients succeed in a fast-changing tech world. Learn more about us at https://suresystems.ca
How to Apply:
If you're interested, please apply online from our recruitment portal. Click Here