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Talkdesk Jobs (NOW HIRING)

Talkdesk

Talent Community

San Francisco, CA · On-site

$21.25 - $28.25/hr

At Talkdesk, we believe that great talent is the key to our success. If you don't see a current job opening that aligns with your skills and career aspirations, we encourage you to apply to our ...

Talkdesk

Channel Account Manager, New England

Boston, MA · On-site +1

$225K/yr

You'll play a critical role in expanding Talkdesk's partner ecosystem by building strong relationships, executing joint go-to-market strategies, and accelerating partner-led opportunities. Key ...

Talkdesk

Talent Community

San Francisco, CA · On-site +1

$21.25 - $28.25/hr

At Talkdesk, we believe that great talent is the key to our success. If you don't see a current job opening that aligns with your skills and career aspirations, we encourage you to apply to our ...

Talkdesk

Senior Solution Architect

Austin, TX · On-site

$136K - $204K/yr

Partner closely with Talkdesk's product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process * Gain a deep level of product knowledge and ...

Talkdesk

Director, Forward Deployed Engineer

Seattle, WA · On-site

$260K - $409K/yr

Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Talkdesk

Manager, Tax

$115K - $173K/yr

Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Talkdesk

Senior Solution Consultant

Atlanta, GA · On-site

$123K - $205K/yr

As a Senior Solutions Consultant within Talkdesk's Professional Services (PS) organization, you will provide a white-glove experience and drive the implementation of cutting-edge CXA and CCaaS ...

Talkdesk

Applied AI Engineer - Americas Partners

$205K - $245K/yr

Represent Talkdesk as a technical expert at regional Partner summits, technical events, webinars, and conferences. * Travel: Ability to travel approximately 15-25% of the time across the US, and ...

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How much do talkdesk jobs pay per year?

As of Jun 6, 2026, the average yearly pay for talkdesk in the United States is $157,724.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,500.00 and $175,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Talkdesk implementation specialists when onboarding new clients?

Talkdesk implementation specialists often encounter challenges such as integrating the platform with clients' existing systems, customizing workflows to fit specific business needs, and ensuring all stakeholders are adequately trained. Balancing tight project timelines with the need for thorough testing and user adoption can also be demanding. Effective communication and proactive problem-solving are essential, as specialists frequently collaborate with IT teams, end-users, and customer success managers to deliver a smooth onboarding experience.

What is the difference between Talkdesk vs Customer Support Specialist?

AspectTalkdeskCustomer Support Specialist
Primary RoleCloud-based contact center software providerProvides customer service support to clients
Required SkillsCRM tools, communication skills, technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, remote, or office-basedCall centers, retail, or office settings
CertificationsNone mandatory, but CRM or technical certifications helpfulCustomer service certifications beneficial

While Talkdesk is a software platform enabling customer support teams, a Customer Support Specialist is a role that uses such platforms to assist customers. Understanding the distinction helps in choosing the right career path or job search focus within the customer service industry.

What is Talkdesk and what does the company do?

Talkdesk is a cloud-based contact center software provider that helps businesses improve their customer service operations. The platform offers tools for inbound and outbound calls, customer support automation, AI-powered analytics, and integrations with CRM and business applications. Companies use Talkdesk to enhance the customer experience, streamline communication, and increase agent productivity across multiple channels. The software is scalable and suitable for businesses of all sizes.

What are the key skills and qualifications needed to thrive as a Talkdesk Specialist, and why are they important?

To thrive as a Talkdesk Specialist, you need a strong understanding of contact center operations, customer service principles, and experience with cloud-based telephony platforms. Familiarity with the Talkdesk platform, CRM systems such as Salesforce or Zendesk, and relevant certifications like Talkdesk Certified Associate are highly valuable. Excellent problem-solving abilities, communication skills, and adaptability help you effectively support users and resolve issues quickly. These competencies ensure seamless customer experiences and efficient use of the Talkdesk system within organizations.
More about Talkdesk jobs
What cities are hiring for Talkdesk jobs? Cities with the most Talkdesk job openings:
What are the most commonly searched types of Talkdesk jobs? The most popular types of Talkdesk jobs are:
What states have the most Talkdesk jobs? States with the most job openings for Talkdesk jobs include:
What job categories do people searching Talkdesk jobs look for? The top searched job categories for Talkdesk jobs are:
Talkdesk jobs near you
Infographic showing various Talkdesk job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Temporary. Highlights an 71% Physical, 5% Hybrid, and 24% Remote job distribution, with an average salary of $157,724 per year, or $75.8 per hour.
Principal Consultant - Customer Enablement

Principal Consultant - Customer Enablement

Talkdesk

Denver, CO • On-site

Full-time

Posted 24 days ago

Job description

Principal Enablement Consultant
About Talkdesk
Talkdesk® is a global AI-powered cloud contact center leader, committed to revolutionizing customer experiences through intelligent automation and innovative solutions.
About the Role
As a Principal Enablement Consultant, you will specialize in leveraging Talkdesk AI and broader platform capabilities to drive exceptional customer experiences and achieve strategic business outcomes. You will empower internal teams, customers and partners to maximize the value of Talkdesk, with a strong focus on how AI can enhance existing features and inform future innovation.
Key Responsibilities
  • Talkdesk AI & Platform Mastery:
    • Develop deep expertise across the Talkdesk platform, with a primary focus on Talkdesk AI and its integration with other features to optimize customer journeys and contact center efficiency.
  • Strategic Enablement for AI & Platform Adoption:
    • Design and deliver product technical training for internal teams and customers, emphasizing the synergistic power of Talkdesk AI and other platform features to achieve business objectives.
    • Collaborate closely with Product, Engineering, Sales, and Customer Success to align enablement strategies with product roadmaps and customer needs. Champion best practices for leveraging Talkdesk AI and the broader platform.
  • Integration Architecture & Technical Enablement:
    • Provide deep expertise in integration patterns and best practices across the Talkdesk platform, including APIs, webhooks, middleware, and custom JavaScript-based automation.
    • Develop and deliver enablement assets and technical guidance that empower internal teams, partners, and customers to successfully implement and maintain integrations following industry standards for security, reliability, and performance.
  • AI-Driven CX Enhancement:
    • Analyze existing Talkdesk product functionality and identify opportunities where AI can be strategically applied to improve customer experience, streamline workflows, and drive greater value.
    • Gather and synthesize customer and internal feedback on Talkdesk AI and platform usage, providing actionable insights to Product and Engineering teams to drive future AI innovation and product development.
  • Expert Consultation & Problem Solving:
    • Serve as a senior point of contact for complex inquiries related to Talkdesk AI and platform capabilities, providing expert guidance and solutions to internal teams and customers.

Qualifications & Experience
  • 5+ years in customer experience, contact center technology, or related roles, with a strong understanding of AI applications and cloud contact center platforms.
  • Demonstrated ability to analyze complex systems and identify opportunities for AI-driven improvements.
  • Proven experience in enabling adoption of SaaS solutions, including AI-powered features, with a focus on achieving tangible business results.
  • Excellent communication, presentation, and facilitation skills, with the ability to convey technical concepts and strategic recommendations effectively.
  • Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing enablement needs.
  • Experience working directly with customers and internal stakeholders to gather feedback and drive product improvements.
  • Ability to work cross-functionally, influence decision-making, and drive customer adoption initiatives

Nice to Have
  • Previous experience in product management, technical consulting, or solutions architecture within the contact center space.
  • Familiarity with data analysis and its application to improving customer experience and AI effectiveness.
  • Deep understanding of the Talkdesk product suite and its various features.
  • Additional languages (English, French, Spanish, Portuguese) are a plus.

Why Join Talkdesk?
Be a key driver of AI innovation within a leading cloud contact center platform. Shape the future of customer experience by leveraging cutting-edge technology. Collaborate with a high-performing team in a dynamic and rewarding environment. Enjoy competitive benefits and significant opportunities for professional growth.
Ready to innovate and empower with Talkdesk AI? Apply today!
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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