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Talkdesk Jobs (NOW HIRING)

Talkdesk

Talent Community

San Francisco, CA · On-site

$21.25 - $28.25/hr

At Talkdesk, we believe that great talent is the key to our success. If you don't see a current job opening that aligns with your skills and career aspirations, we encourage you to apply to our ...

Talkdesk

Talent Community

San Francisco, CA · On-site +1

$21.25 - $28.25/hr

At Talkdesk, we believe that great talent is the key to our success. If you don't see a current job opening that aligns with your skills and career aspirations, we encourage you to apply to our ...

Talkdesk

CX Manager - Health & Life Sciences

$102K - $153K/yr

The CX Manager plays a critical dual role as both a trusted advisor and technical consultant to Talkdesk's most valuable customers. This individual will drive product adoption, optimize customer ROI ...

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$95K

$157.7K

$198.5K

How much do talkdesk jobs pay per year?

As of Jul 25, 2026, the average yearly pay for talkdesk in the United States is $157,724.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,500.00 and $175,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Talkdesk implementation specialists when onboarding new clients?

Talkdesk implementation specialists often encounter challenges such as integrating the platform with clients' existing systems, customizing workflows to fit specific business needs, and ensuring all stakeholders are adequately trained. Balancing tight project timelines with the need for thorough testing and user adoption can also be demanding. Effective communication and proactive problem-solving are essential, as specialists frequently collaborate with IT teams, end-users, and customer success managers to deliver a smooth onboarding experience.

What is the difference between Talkdesk vs Customer Support Specialist?

AspectTalkdeskCustomer Support Specialist
Primary RoleCloud-based contact center software providerProvides customer service support to clients
Required SkillsCRM tools, communication skills, technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, remote, or office-basedCall centers, retail, or office settings
CertificationsNone mandatory, but CRM or technical certifications helpfulCustomer service certifications beneficial

While Talkdesk is a software platform enabling customer support teams, a Customer Support Specialist is a role that uses such platforms to assist customers. Understanding the distinction helps in choosing the right career path or job search focus within the customer service industry.

What is Talkdesk and what does the company do?

Talkdesk is a cloud-based contact center software provider that helps businesses improve their customer service operations. The platform offers tools for inbound and outbound calls, customer support automation, AI-powered analytics, and integrations with CRM and business applications. Companies use Talkdesk to enhance the customer experience, streamline communication, and increase agent productivity across multiple channels. The software is scalable and suitable for businesses of all sizes.

What are the key skills and qualifications needed to thrive as a Talkdesk Specialist, and why are they important?

To thrive as a Talkdesk Specialist, you need a strong understanding of contact center operations, customer service principles, and experience with cloud-based telephony platforms. Familiarity with the Talkdesk platform, CRM systems such as Salesforce or Zendesk, and relevant certifications like Talkdesk Certified Associate are highly valuable. Excellent problem-solving abilities, communication skills, and adaptability help you effectively support users and resolve issues quickly. These competencies ensure seamless customer experiences and efficient use of the Talkdesk system within organizations.
More about Talkdesk jobs
What cities are hiring for Talkdesk jobs? Cities with the most Talkdesk job openings:
What are the most commonly searched types of Talkdesk jobs? The most popular types of Talkdesk jobs are:
What states have the most Talkdesk jobs? States with the most job openings for Talkdesk jobs include:
What job categories do people searching Talkdesk jobs look for? The top searched job categories for Talkdesk jobs are:
Talkdesk jobs near you
Infographic showing various Talkdesk job openings in the United States as of July 2026, with employment types broken down into 99% Full Time, and 1% Temporary. Highlights an 70% Physical, 1% Hybrid, and 29% Remote job distribution, with an average salary of $157,724 per year, or $75.8 per hour.
Solutions Engineer - Enterprise - Mixed Industries

Solutions Engineer - Enterprise - Mixed Industries

Talkdesk

Remote

$135K - $205K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

  • Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.
  • Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.
  • Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.
  • Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk's capabilities, aligned to the customer's pains and needs that were uncovered during Discovery.
  • Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.
  • Assists with scoping SOWs for customer implementations as needed.
  • Scopes, executes and manages customer pilots and POCs.
  • Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.
  • Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.
  • Assists with marketing and demand generation events as necessary.

Core Background
  • B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
  • 5+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.
  • Ability to command the attention in a room by delivering compelling presentations and demonstrations.
  • Good problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Ability to communicate complex technical concepts to both technical and non-technical audiences.
  • Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
  • Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
  • Knowledge of UCaaS, CCaaS software is a plus.
  • Knowledge in web / scripting technologies is a plus

Pay Range (OTE): $135,000 to $205,000
Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
Method of Application: Apply online.
Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 03/17/2026.
Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.
All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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