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Talkdesk Jobs (NOW HIRING)

Talkdesk

Talent Community

San Francisco, CA · On-site +1

$21.25 - $28.25/hr

At Talkdesk, we believe that great talent is the key to our success. If you don't see a current job opening that aligns with your skills and career aspirations, we encourage you to apply to our ...

Talkdesk

Talent Community

San Francisco, CA · On-site

$21.25 - $28.25/hr

At Talkdesk, we believe that great talent is the key to our success. If you don't see a current job opening that aligns with your skills and career aspirations, we encourage you to apply to our ...

Talkdesk

Senior Forward Deployed Engineer, FSI

Seattle, WA · On-site

$180K - $225K/yr

Write production-grade code and leverage Talkdesk and 3rd-party APIs/SDKs to design, build, test, and deploy AI agents. Drive the execution from prototype through to production deployment, ensuring ...

Talkdesk

Staff Forward Deployed Engineer, HLS

Seattle, WA · On-site

$200K - $260K/yr

Write production-grade code and leverage Talkdesk and 3rd-party APIs/SDKs to design, build, test, and deploy AI agents. Drive the execution from prototype through to production deployment, ensuring ...

Talkdesk, Inc.

$120 - $200/hr

What is an Enterprise Account Executive at Talkdesk... As an Enterprise Account Executive at Talkdesk, you will be responsible for pipeline generation across: SDR, Channel Partners, Marketing and ...

Talkdesk

Staff Forward Deployed Engineer, HLS

Seattle, WA · On-site

$200K - $260K/yr

Write production-grade code and leverage Talkdesk and 3rd-party APIs/SDKs to design, build, test, and deploy AI agents. Drive the execution from prototype through to production deployment, ensuring ...

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$95K

$157.7K

$198.5K

How much do talkdesk jobs pay per year?

As of Aug 24, 2026, the average yearly pay for talkdesk in the United States is $157,724.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,500.00 and $175,500.00 per year, depending on experience, location, and employer.

What is Talkdesk?

Talkdesk is a cloud-based contact center software provider that helps businesses improve their customer service operations. The platform offers tools for inbound and outbound calls, customer support automation, AI-powered analytics, and integrations with CRM and business applications. Companies use Talkdesk to enhance the customer experience, streamline communication, and increase agent productivity across multiple channels. The software is scalable and suitable for businesses of all sizes.

What are the key skills and qualifications needed to thrive as a Talkdesk specialist?

To thrive as a Talkdesk Specialist, you need a strong understanding of contact center operations, customer service principles, and experience with cloud-based telephony platforms. Familiarity with the Talkdesk platform, CRM systems such as Salesforce or Zendesk, and relevant certifications like Talkdesk Certified Associate are highly valuable. Excellent problem-solving abilities, communication skills, and adaptability help you effectively support users and resolve issues quickly. These competencies ensure seamless customer experiences and efficient use of the Talkdesk system within organizations.

What are some common challenges faced by Talkdesk implementation specialists when onboarding new clients?

Talkdesk implementation specialists often encounter challenges such as integrating the platform with clients' existing systems, customizing workflows to fit specific business needs, and ensuring all stakeholders are adequately trained. Balancing tight project timelines with the need for thorough testing and user adoption can also be demanding. Effective communication and proactive problem-solving are essential, as specialists frequently collaborate with IT teams, end-users, and customer success managers to deliver a smooth onboarding experience.

What is the difference between Talkdesk vs Customer Support Specialist?

AspectTalkdeskCustomer Support Specialist
Primary RoleCloud-based contact center software providerProvides customer service support to clients
Required SkillsCRM tools, communication skills, technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, remote, or office-basedCall centers, retail, or office settings
CertificationsNone mandatory, but CRM or technical certifications helpfulCustomer service certifications beneficial

While Talkdesk is a software platform enabling customer support teams, a Customer Support Specialist is a role that uses such platforms to assist customers. Understanding the distinction helps in choosing the right career path or job search focus within the customer service industry.

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What states have the most Talkdesk jobs?

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Talkdesk jobs near you
Infographic showing various Talkdesk job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 54% Physical, 8% Hybrid, and 38% Remote job distribution, with an average salary of $157,724 per year, or $75.8 per hour.

Talkdesk Technical Lead / SME

Inficare Technologies

Remote

Full-time

Re-posted yesterday

Job description

Location: Remote (Anywhere in USA)
Job Type: Contract
Duration: X-12 Months
Experience: Mid-level
Job Overview
Key Responsibilities
  • Map business requirements into contact center architecture; design intelligent call routing, IVR, and omnichannel flows
  • Design and build custom integrations using Talkdesk REST APIs, webhooks, and Integration Builders
  • Configure and optimize intelligent routing, virtual agents, and agent-assistance tools
  • Ensure accurate data mapping between Talkdesk and enterprise systems (JIRA, Zendesk, Policy Administration System)
  • Troubleshoot API issues, latency, and call-routing failures
  • Guide team members and business stakeholders through integration activities
  • Provide weekly status reporting, dashboards, and cost/profitability tracking
  • Liaise with vendor partners and propose suitable solutions
Required Skills
  • Hands-on experience designing and implementing solutions using Talkdesk CCaaS
  • Experience integrating Talkdesk via built-in and custom connectors (e.g. Zendesk)
  • Strong understanding of REST APIs, JSON, OAuth/SAML, and iPaaS integration tools
  • Knowledge of contact center fundamentals, SIP/VoIP, and skills-based routing
  • Experience in SCRUM/Agile environments
  • Strong communication, analytical, and stakeholder management skills
Preferred Skills
  • Talkdesk Certification (Admin or Architect)
  • Experience working with SA (South American) customers
Location & Work Model
Fully Remote - open to candidates anywhere in the USA.
Engagement Details
Contract engagement, X-12 months duration, immediate start.

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