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Talkdesk Jobs in Florida (NOW HIRING)

ShyftOff

Operations Manager

Tampa, FL · On-site

Familiarity with NICE, Verint, Genesys, Five9, Talkdesk, Kronos/UKG, or similar stacks. * Experience with QA frameworks, accreditation programs, or training program design. * Experience with AI ...

ShyftOff

Operations Manager

Tampa, FL · On-site

Familiarity with NICE, Verint, Genesys, Five9, Talkdesk, Kronos/UKG, or similar stacks. * Experience with QA frameworks, accreditation programs, or training program design. * Experience with AI ...

ShyftOff

Operations Manager

Tampa, FL

Familiarity with NICE, Verint, Genesys, Five9, Talkdesk, Kronos/UKG, or similar stacks. * Experience with QA frameworks, accreditation programs, or training program design. * Experience with AI ...

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$71K

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$148.3K

How much do talkdesk jobs pay per year?

As of Sep 1, 2026, the average yearly pay for talkdesk in Florida is $117,866.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,500.00 and $131,100.00 per year, depending on experience, location, and employer.

What is Talkdesk?

Talkdesk is a cloud-based contact center software provider that helps businesses improve their customer service operations. The platform offers tools for inbound and outbound calls, customer support automation, AI-powered analytics, and integrations with CRM and business applications. Companies use Talkdesk to enhance the customer experience, streamline communication, and increase agent productivity across multiple channels. The software is scalable and suitable for businesses of all sizes.

What are the key skills and qualifications needed to thrive as a Talkdesk specialist?

To thrive as a Talkdesk Specialist, you need a strong understanding of contact center operations, customer service principles, and experience with cloud-based telephony platforms. Familiarity with the Talkdesk platform, CRM systems such as Salesforce or Zendesk, and relevant certifications like Talkdesk Certified Associate are highly valuable. Excellent problem-solving abilities, communication skills, and adaptability help you effectively support users and resolve issues quickly. These competencies ensure seamless customer experiences and efficient use of the Talkdesk system within organizations.

What are some common challenges faced by Talkdesk implementation specialists when onboarding new clients?

Talkdesk implementation specialists often encounter challenges such as integrating the platform with clients' existing systems, customizing workflows to fit specific business needs, and ensuring all stakeholders are adequately trained. Balancing tight project timelines with the need for thorough testing and user adoption can also be demanding. Effective communication and proactive problem-solving are essential, as specialists frequently collaborate with IT teams, end-users, and customer success managers to deliver a smooth onboarding experience.

What is the difference between Talkdesk vs Customer Support Specialist?

AspectTalkdeskCustomer Support Specialist
Primary RoleCloud-based contact center software providerProvides customer service support to clients
Required SkillsCRM tools, communication skills, technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, remote, or office-basedCall centers, retail, or office settings
CertificationsNone mandatory, but CRM or technical certifications helpfulCustomer service certifications beneficial

While Talkdesk is a software platform enabling customer support teams, a Customer Support Specialist is a role that uses such platforms to assist customers. Understanding the distinction helps in choosing the right career path or job search focus within the customer service industry.

What are popular job titles related to Talkdesk jobs in Florida?

For Talkdesk jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Talkdesk jobs in Florida look for?

The top searched job categories for Talkdesk jobs in Florida are:

What cities in Florida are hiring for Talkdesk jobs?

Cities in Florida with the most Talkdesk job openings:

Talkdesk jobs near you
Infographic showing various Talkdesk job openings in Florida as of August 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 64% Physical, and 36% Remote job distribution, with an average salary of $117,866 per year, or $56.7 per hour.

Talkdesk Application Support & Delivery Engineer

BankUnited

Miami Lakes, FL • On-site

Full-time

Posted 3 days ago

New

BankUnited rating

8.0

Company rating: 8.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

72nd of 174 rated banks

Job description

JOB SUMMARY The Talkdesk Application Support & Delivery Engineer is responsible for the ongoing support, administration, enhancement, lifecycle management, and operational stability of BankUnited's Talkdesk Contact Center platform.
Ensure continued product growth and success, by partnering with the Product Owner to translate business priorities into a managed roadmap, prioritized backlog, and reliable delivery plan.
Serve as the technical product and platform subject matter expert, accountable for service health, platform reliability, operational maturity, technical lifecycle, and continuous improvement.
The individual will work closely with Contact Center Operations, Digital Banking, Information Security, Infrastructure, Network Services, and third-party vendors to deliver platform enhancements, resolve incidents, manage integrations, and support strategic contact center initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Application Support & Operations:
  • Serves as the primary technical owner for the Talkdesk platform.
  • Owns service health monitoring, operational KPIs, availability targets, service-level performance, and alerting requirements.
  • Leads root cause investigations and ensure corrective and preventive actions are documented, assigned, tracked, and validated through closure.
  • Establishes the end-to-end support model, including triage procedures, escalation paths, support coverage, handoffs, and operational readiness criteria.
  • Monitors recurring issues, technical debt, known errors, risks, and service requests, and ensure they are represented in the backlog when remediation is required.
  • Acts as Tier 3 support for complex Talkdesk issues.
  • Tracks and manage problem records, corrective actions, and service improvements.
  • Owns operational vendor engagement for support cases, escalations, service reviews, known defects, release risks, and follow-through on vendor commitments.
  • Maintains incident and problem metrics, identify trends, and convert recurring issues or control gaps into prioritized remediation work.
  • Platform Administration:
  • Manages user provisioning and deprovisioning.
  • Configures and maintain roles, permissions, queues, ring groups, and phone numbers.
  • Administers business hours, holiday schedules, call recording policies, and reporting configurations.
  • Manage platform upgrades, releases, patches, and lifecycle activities.
  • Ensures system configurations adhere to governance and security standards.
  • Contact Center Design & Enhancements:
  • Applies documented design, naming, versioning, peer-review, testing, rollback, and change-control standards to Studio flows and related configurations.
  • Maintains current-state and future-state flow documentation, dependency maps, test cases, and traceability between approved requirements and deployed configurations.
  • Partners with the Product Owner and business stakeholders to define measurable outcomes and validate that enhancements deliver the intended operational and customer-service value.
  • Assess opportunities involving Talkdesk AI, automation, workforce engagement, quality management, digital channels, and other product capabilities, subject to approved governance and risk review.
  • Integration & Technical Delivery:
  • Supports integration with Salesforce, Azure AD, SSO, APIs, and other enterprise applications.
  • Analyzes integration requirements and coordinates technical implementations.
  • Leads or participates in technical design reviews to confirm architecture, security, data handling, observability, resiliency, and support requirements before implementation.
  • Maintains interface and dependency documentation and ensure integration includes appropriate monitoring, error handling, ownership, and escalation procedures.
  • Coordinates end-of-the-end testing for changes that affect call routing, identity, CRM, data exchange, recording, reporting, or downstream services
  • Governance, Risk & Compliance:
  • Ensures compliance with banking, audit, and regulatory requirements.
  • Supports change management, production governance, and release processes.
  • Maintains documentation for audits and examinations.
  • Ensures appropriate segregation of duties and access controls.
  • Supports call recording retention requirements and other compliance obligations.
  • Supports business continuity, disaster recovery, resiliency planning, and periodic recovery or failover exercises for the Talkdesk service and critical integrations.
  • Reporting & Analytics:
  • Develops and maintain operational dashboards and reporting.
  • Analyzes Contact Center KPIs and trends.
  • Supports management reporting and operational reviews.
  • Provides recommendations based on service-level performance metrics.
  • Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
  • Adheres to Bank policies and procedures and completes required training.
  • Identifies and reports suspicious activity.

QUALIFICATIONS
Education
  • Computer Information Systems, and/or engineering or comparable experience, with the appropriate emphasis in Business Administration, and Client Server support experience required.

Experience
  • 5+ years of Contact Center technology experience.
  • 3+ years of Talkdesk administration and support experience.
  • Experience supporting cloud-based Contact Center as a Service (CCaaS) platforms.
  • Experience with incident management and production support environments.
  • Experience delivering application enhancements and production deployments.

Knowledge, Skills, and Abilities
  • Ability to multi-task and to quickly adapt to a changing environment.
  • Outstanding verbal and written communication skills.
  • Must have strong customer service and vendor management skills.

Additional Information
  • Candidates residing in locations within BankUnited's footprint may be given preference.

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