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Talkdesk Jobs in Florida (NOW HIRING)

ShyftOff

Operations Manager

Tampa, FL · On-site

Familiarity with NICE, Verint, Genesys, Five9, Talkdesk, Kronos/UKG, or similar stacks. * Experience with QA frameworks, accreditation programs, or training program design. * Experience with AI ...

ShyftOff

Operations Manager

Tampa, FL · On-site

Familiarity with NICE, Verint, Genesys, Five9, Talkdesk, Kronos/UKG, or similar stacks. * Experience with QA frameworks, accreditation programs, or training program design. * Experience with AI ...

ShyftOff

Operations Manager

Tampa, FL

Familiarity with NICE, Verint, Genesys, Five9, Talkdesk, Kronos/UKG, or similar stacks. * Experience with QA frameworks, accreditation programs, or training program design. * Experience with AI ...

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All JobsTalkdesk JobsTalkdesk Jobs in Florida

Talkdesk information

See Florida salary details

$71K

$117.9K

$148.3K

How much do talkdesk jobs pay per year?

As of Aug 24, 2026, the average yearly pay for talkdesk in Florida is $117,866.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,500.00 and $131,100.00 per year, depending on experience, location, and employer.

What is Talkdesk?

Talkdesk is a cloud-based contact center software provider that helps businesses improve their customer service operations. The platform offers tools for inbound and outbound calls, customer support automation, AI-powered analytics, and integrations with CRM and business applications. Companies use Talkdesk to enhance the customer experience, streamline communication, and increase agent productivity across multiple channels. The software is scalable and suitable for businesses of all sizes.

What are the key skills and qualifications needed to thrive as a Talkdesk specialist?

To thrive as a Talkdesk Specialist, you need a strong understanding of contact center operations, customer service principles, and experience with cloud-based telephony platforms. Familiarity with the Talkdesk platform, CRM systems such as Salesforce or Zendesk, and relevant certifications like Talkdesk Certified Associate are highly valuable. Excellent problem-solving abilities, communication skills, and adaptability help you effectively support users and resolve issues quickly. These competencies ensure seamless customer experiences and efficient use of the Talkdesk system within organizations.

What are some common challenges faced by Talkdesk implementation specialists when onboarding new clients?

Talkdesk implementation specialists often encounter challenges such as integrating the platform with clients' existing systems, customizing workflows to fit specific business needs, and ensuring all stakeholders are adequately trained. Balancing tight project timelines with the need for thorough testing and user adoption can also be demanding. Effective communication and proactive problem-solving are essential, as specialists frequently collaborate with IT teams, end-users, and customer success managers to deliver a smooth onboarding experience.

What is the difference between Talkdesk vs Customer Support Specialist?

AspectTalkdeskCustomer Support Specialist
Primary RoleCloud-based contact center software providerProvides customer service support to clients
Required SkillsCRM tools, communication skills, technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, remote, or office-basedCall centers, retail, or office settings
CertificationsNone mandatory, but CRM or technical certifications helpfulCustomer service certifications beneficial

While Talkdesk is a software platform enabling customer support teams, a Customer Support Specialist is a role that uses such platforms to assist customers. Understanding the distinction helps in choosing the right career path or job search focus within the customer service industry.

What are popular job titles related to Talkdesk jobs in Florida?

For Talkdesk jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Talkdesk jobs in Florida look for?

The top searched job categories for Talkdesk jobs in Florida are:

What cities in Florida are hiring for Talkdesk jobs?

Cities in Florida with the most Talkdesk job openings:

Talkdesk jobs near you
Infographic showing various Talkdesk job openings in Florida as of August 2026, with employment types broken down into 86% Full Time, 7% Temporary, and 7% Contract. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $117,866 per year, or $56.7 per hour.

Customer Service Representative I - Jacksonville

landstar

Jacksonville, FL

$15.74 - $21.63/hr

Full-time

Posted 26 days ago

Landstar rating

7.0

Company rating: 7.0 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

216th of 366 rated logistics

Job description

Location:

Onsite in Jacksonville, FL

Schedule:

Monday - Friday, 8am – 5pm

Salary range:

$15.74 - $21.63, depending upon experience

What work will you perform?

The Customer Service Representative I (“CSRI”) is primarily responsible for providing excellent customer service to anyone calling Landstar.  This includes Landstar’s customers, agents, BCOs, and other third-party carriers. As the first line of contact, Landstar’s CSR’s respond to inquiries, provide information, and provide basic support with the intention of resolving routine issues and requests in a single call.  Your ability to actively listen, manage high call volumes, create and save detailed interaction notes and leave the customer with a positive impression are paramount to being successful in this role.

Essential Responsibilities:

  • Consistently manage high volumes of inbound and outbound customer interactions via phone calls, emails, chat and SMS across multiple lines of business/product lines.
  • Respond to inquiries seeking general information on Landstar’s services and processes.
  • Identify and assess customer needs. Resolve routine questions, issues, and complaints by providing information and mostly standard solutions to customers, agents, BCOs and third-party carriers. Act in the capacity of a liaison between these parties during the resolution process.
  • Able to resolve most calls without escalation while avoiding unnecessary transfers.
  • Utilize Talkdesk and other systems to handle and accurately document interactions.  Documentation must clearly summarize all issues and the resolution so that all parties are able to follow up with customers with complete knowledge of the situation.   
  • Adhere to assigned work schedule and flex as needed.   

Required Minimum Experience and Education:

  • High school diploma or equivalent.
  • 6 months of related customer service or call center experience

Preferred Experience and Education:

  • Prior experience in transportation services or logistics is preferred

Knowledge, Skills, and Abilities:

  • Communication Skills: The ability to communicate clearly and concisely both orally and in writing. Must also possess strong listening skills including the ability to discern/ evaluate caller’s issues and respond appropriately.
  • Problem Solving: Must be able to understand and resolve problems quickly and accurately.
  • Time Management: Must be able to handle calls efficiently, multi-task, and prioritize.
  • Computer Systems/ Technology Skills: Ability to use multiple web-based tools to support customer needs simultaneously and to accurately document all interactions. 
  • Mutli-tasking:  Must be able to perform more than one task or media (e.g., phone, email, chat, etc.) simultaneously.  This skill often entails using multiple media to obtain information and finalize resolution direction.
  • Ability and willingness to continuously train and become conversant in multiple lines of business

What Landstar employees say

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