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Talkdesk Jobs (NOW HIRING)

Talkdesk

FP&A Manager

$130K - $150K/yr

Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Talkdesk

Director, Forward Deployed Engineer

Seattle, WA · On-site +1

$260K - $409K/yr

... Talkdesk's largest enterprise customers. Rather than solving each customer engagement from scratch, you will lead a high-caliber team of engineers who create the reusable libraries, evaluation ...

Talkdesk

$120K - $148K/yr

We are looking for an experienced product storyteller and competitive strategist to lead Talkdesk's Go-to-Market Strategy & Operations function. In this role, you will be responsible for Competitive ...

Talkdesk

CX Manager

Role Overview The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk's largest and most complex customers . This role drives measurable business ...

Talkdesk

People Insights Manager

$120K - $140K/yr

Employee lifecycle surveys capture all business needs across Talkdesk including ROI and OKR testing Minimum qualifications * 5 plus years in people analytics, HR reporting, or adjacent data roles

Talkdesk

People Operations AI & Automation Manager

$100K - $123K/yr

Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Talkdesk

Senior CX Manager

Nashville, TN

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk's largest and most complex customers . This role drives measurable business outcomes by ...

Talkdesk

Senior CX Manager

San Francisco, CA · On-site

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk's largest and most complex customers . This role drives measurable business outcomes by ...

Talkdesk

Senior CX Manager

Charlotte, NC

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk's largest and most complex customers . This role drives measurable business outcomes by ...

Talkdesk

Senior CX Manager

San Francisco, CA · On-site

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk's largest and most complex customers . This role drives measurable business outcomes by ...

Talkdesk

Principal Product Manager - AI

Seattle, WA · On-site +1

$115K - $273K/yr

We are seeking an innovative, customer-focused leader to drive the AI Platform product area at Talkdesk. As the Principal Product Manager, you will be at the helm of shaping a platform that powers AI ...

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Talkdesk information

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$95K

$157.7K

$198.5K

How much do talkdesk jobs pay per year?

As of Jun 8, 2026, the average yearly pay for talkdesk in the United States is $157,724.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,500.00 and $175,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Talkdesk implementation specialists when onboarding new clients?

Talkdesk implementation specialists often encounter challenges such as integrating the platform with clients' existing systems, customizing workflows to fit specific business needs, and ensuring all stakeholders are adequately trained. Balancing tight project timelines with the need for thorough testing and user adoption can also be demanding. Effective communication and proactive problem-solving are essential, as specialists frequently collaborate with IT teams, end-users, and customer success managers to deliver a smooth onboarding experience.

What is the difference between Talkdesk vs Customer Support Specialist?

AspectTalkdeskCustomer Support Specialist
Primary RoleCloud-based contact center software providerProvides customer service support to clients
Required SkillsCRM tools, communication skills, technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, remote, or office-basedCall centers, retail, or office settings
CertificationsNone mandatory, but CRM or technical certifications helpfulCustomer service certifications beneficial

While Talkdesk is a software platform enabling customer support teams, a Customer Support Specialist is a role that uses such platforms to assist customers. Understanding the distinction helps in choosing the right career path or job search focus within the customer service industry.

What is Talkdesk and what does the company do?

Talkdesk is a cloud-based contact center software provider that helps businesses improve their customer service operations. The platform offers tools for inbound and outbound calls, customer support automation, AI-powered analytics, and integrations with CRM and business applications. Companies use Talkdesk to enhance the customer experience, streamline communication, and increase agent productivity across multiple channels. The software is scalable and suitable for businesses of all sizes.

What are the key skills and qualifications needed to thrive as a Talkdesk Specialist, and why are they important?

To thrive as a Talkdesk Specialist, you need a strong understanding of contact center operations, customer service principles, and experience with cloud-based telephony platforms. Familiarity with the Talkdesk platform, CRM systems such as Salesforce or Zendesk, and relevant certifications like Talkdesk Certified Associate are highly valuable. Excellent problem-solving abilities, communication skills, and adaptability help you effectively support users and resolve issues quickly. These competencies ensure seamless customer experiences and efficient use of the Talkdesk system within organizations.
More about Talkdesk jobs
What cities are hiring for Talkdesk jobs? Cities with the most Talkdesk job openings:
What are the most commonly searched types of Talkdesk jobs? The most popular types of Talkdesk jobs are:
What states have the most Talkdesk jobs? States with the most job openings for Talkdesk jobs include:
What job categories do people searching Talkdesk jobs look for? The top searched job categories for Talkdesk jobs are:
Talkdesk jobs near you
Infographic showing various Talkdesk job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Temporary. Highlights an 71% Physical, 5% Hybrid, and 24% Remote job distribution, with an average salary of $157,724 per year, or $75.8 per hour.
FP&A Manager

FP&A Manager

Talkdesk

Remote

$130K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

This role will be responsible for partnering cross-functionally within a fast-moving technology company and its senior management to build annual budgets, manage forecasts, and provide decision support through financial analyses to ensure optimal returns on strategic investments. This is a key position providing guidance on financial and operational matters across the entire organization.
Duties and Responsibilities:
  • Support the annual budget, quarterly forecast and long-term strategic planning processes
  • Design and refine detailed financial models that forecast and analyze functional costs in order to fully understand sources of variance and, ultimately, improve forecast accuracy
  • Conduct in-quarter puts & takes review sessions - ensure that the organization can flex and react to short-term budget surpluses/deficits, including developing and maintaining KPIs for all aspects of the organization
  • Prepare monthly and quarterly management reporting - analyze financial results, distill/synthesize key trends, assess current and future business risk, and communicate key messages to senior management
  • Build and maintain relationships with cross-functional teams to synthesize and integrate updates relating to variances in actual procurement activity relative to budget forecasts
  • Support executive management by providing timely ad hoc reporting on critical issues
  • Become embedded with business partners across the company, establishing trust, building relationships and gaining a deep understanding of relevant drivers

Qualifications:
  • 5+ years of relevant finance experience preferred, SaaS experience strongly preferred
  • Adaptive insights model building experience
  • Strong financial and operational planning skills
  • Ability to influence at all levels of an organization with an emphasis on partnering with the various business leaders
  • Excellent communication skills (written and verbal) with experience developing and delivering presentations
  • Expertise in building Excel-based financial models, with an emphasis on aggregating and analyzing data to provide actionable insights
  • Ability to multitask effectively, working in team environments or independently
  • Four year university degree in finance, economics or accounting required, MBA a plus
  • Experience with financial systems- NetSuite, Zuora, Salesforce, etc. is a plus

Pay Range (Base Pay): $130,000-150,000
Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
Method of Application: Apply online.
Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/29/2026
Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.
All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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