Role Summary:
The Director of Talent & Leadership Development serves on our executive team as a forward thinking-
partner and guardian of the critical success factor, growing our people to grow the business. The
director's first responsibility is to the operator and must have ability to develop a collaborative team
of high-performing leaders who have complementary functional skills and creative strengths. This
director is responsible for processes in both recruiting leaders and talent, conducting interviews,
background checks, assigning positions, clarifying roles, setting compensation and evaluating and
rewarding performance. This individual ensures a winning team providing direction and leadership,
managing recruiters of talent and working with directors in order to serve the needs of the restaurant.
Assembles a team that produces world-class service through continuous improvement. Is responsible
for ensuring the organization meets its ambitious goals for increasing the quality and diversity of
team members while remaining four-deep.
Primary Duties and Responsibilities
Co-create with operator the long-term vision for leadership and talent development
Leads with Vision and Purpose: Communicates a compelling and inspired vision and sense of com-
mon purpose. Talks about possibilities beyond today. Create milestones and symbols to rally support.
Serve as talent development advisor to Operator so the business can grow & compete successfully
Leads the recruitment, selection, on-going development, support, compensation, director level
bonus, employee benefits, and performance evaluation of exceptional team members
Identifying, designing, and implementing new recruitment strategies that yield a diverse, applicant
pool for available positions (to include web and social media)
Create compelling and accurate job descriptions clarifying roles for all positions
Build a Leadership Development Annual Plan and Budget
focus on the key priorities for the business today and for the future
Include training, coaching, mentoring, planning, growth, reward & recognition
goal is to develop high-performing world class restaurant teams
build leadership curriculum to achieve the annual plan
Provide leaders with development opportunities they need to perform and enhance their careers
Create IDP's for executive leadership and senior leadership
Drive the continuous improvement process
Assign action plans/projects to leaders coaching them to
Review progress at key milestones
Intervene if needed to remove obstacles
Keep projects on track
Provide HPLT support and coaching to other Operators upon request
Build effective relationships with operator, directors, leaders to:
understand the talent development initiatives
to share learning and best/next practices
create alignment and support for change and growth
Coaches leadership to facilitate effective meetings
Drive the development and execution of the market-wide collaborative Beyond Seminar Event
Plan and execute the Annual Employee Awards & Service Recognition Banquet
Plan and execute Annual Executive Leadership Retreat
Engage in regular best practice visits to other restaurants and Chick-fil-A University
Attends Leadership Training forums (Catalyst, Leadercast, Willow Creek Summit)
Meet weekly with Executive Leadership Team as strategic partner
Communicate improvement ideas to Operator/Field Consultant/corporate office
Leadership Skills
Must possess leadership traits that Chick-fil-A seeks in future Operators.
o character - values driven,
o chemistry - relationship builder, coaches others to perform
o competency - results oriented. systems thinker, quick study
Servant leader, team oriented, with a passion for people and world class service
Well organized manager with excellent verbal, written, and electronic communications skills
Must posses ability to drive and manage change