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Tsr Jobs (NOW HIRING)

TSR operates with a global delivery model, leveraging specialized teams to support enterprise clients across North America and beyond. In June 2024, TSR was acquired by Justin Christian, founder and ...

TSR operates with a global delivery model, leveraging specialized teams to support enterprise clients across North America and beyond. In June 2024, TSR was acquired by Justin Christian, founder and ...

CRM Designer

Manhattan, NY · On-site

$45 - $50/hr

TSR operates with a global delivery model, leveraging specialized teams to support enterprise clients across North America and beyond. In June 2024, TSR was acquired by Justin Christian, founder and ...

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TSR information

See salary details

$12

$20

$33

How much do tsr jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for tsr in the United States is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.60 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a TSR?

To thrive as a Technical Support Representative, you need strong problem-solving skills, technical knowledge relevant to the supported products, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop software, and CRM platforms is often required, along with certifications like CompTIA A+ being advantageous. Excellent communication, patience, and active listening are standout soft skills for building rapport and resolving customer issues efficiently. These skills and qualities ensure timely, effective support that enhances customer satisfaction and maintains company reputation.

How does a TSR typically handle challenging customer interactions, and what support is available?

As a Technical Support Representative, handling difficult customer interactions is a common part of the role. TSRs are trained to remain calm, listen actively, and use troubleshooting skills to resolve issues efficiently. Most organizations provide escalation protocols, so you can seek guidance from senior team members or supervisors when needed. Regular team meetings and knowledge-sharing sessions further support TSRs by keeping everyone updated on best practices and new technical solutions. This collaborative environment helps ensure that you're never handling tough situations alone.

What is the difference between Tsr vs Customer Service Representative?

AspectTsrCustomer Service Representative
Required CredentialsHigh school diploma; training in technical supportHigh school diploma; customer service training
Work EnvironmentTechnical support centers, call centersCall centers, retail, online support
Employer & Industry UsageTech companies, telecoms, software firmsRetail, telecom, service industries
Common Search & ComparisonYesYes

While both Tsr (Technical Support Representative) and Customer Service Representative handle client interactions, Tsr roles focus more on technical troubleshooting and product support, often requiring technical knowledge. Customer Service Representatives typically handle general inquiries, billing, and product information. Tsr positions usually involve more specialized skills and technical certifications, whereas Customer Service roles emphasize communication and problem-solving skills. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What is a TSR?

Technical Support Representatives (TSRs) are professionals who assist customers by troubleshooting and resolving technical issues related to products or services. They typically work for companies in industries like technology, telecommunications, or consumer electronics, providing support via phone, email, chat, or in-person. TSRs are responsible for diagnosing problems, offering step-by-step solutions, and ensuring customer satisfaction. Their role may also include documenting issues, escalating complex problems, and educating customers on product usage.
More about TSR jobs
What cities are hiring for Tsr jobs? Cities with the most Tsr job openings:
What states have the most Tsr jobs? States with the most job openings for Tsr jobs include:
Infographic showing various Tsr job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, 1% Temporary, and 5% Contract. Highlights an 68% Physical, 2% Hybrid, and 30% Remote job distribution, with an average salary of $43,142 per year, or $20.7 per hour.

IS Facilities Infrastructure Operations Specialist

TSR Consulting

New Hyde Park, NY • On-site

$42 - $47/hr

Other

Posted 19 days ago


Job description

Job Title: IS Facilities Infrastructure Operations Specialist Location: New Hyde Park, NY area Duration: Contract - 5 months + possible extensions Pay Range: $42-47/hour W2 About TSR TSR is a trusted staffing and workforce solutions partner with more than 50 years of experience delivery highly qualified talent to support clients' most critical business and technology initiatives. Through a disciplined approach to sourcing, candidate vetting, and delivery, TSR helps organizations scale teams quickly while maintaining quality and reliability. TSR operates with a global delivery model, leveraging specialized teams to support enterprise clients across North America and beyond. In June 2024, TSR was acquired by Justin Christian, founder and CEO of BCforward, a global provider of professional services and workforce solutions. This partnership expands TSR's ability to deliver broader capabilities, global delivery resources, and enhanced opportunities for both clients and consultants. Job Description We are seeking an IS Facilities Infrastructure Operations Specialist to join our team. The ideal candidate will have strong experience in operational support of IDF/MDF environments, low-voltage cabling, power and cooling, and physical security and a proven ability to maintain compliant, organized IT rooms while executing projects and sustaining accurate infrastructure documentation. Responsibilities: Execute day-to-day operations and project tasks within assigned IDF and MDF environments. Support and manage low-voltage cabling, space utilization, physical security, power, and cooling initiatives within IT rooms. Support remediation projects for IT rooms and provide post-remediation operational support while coordinating with clinical and non-clinical staff. Partner with Real Estate, Facilities, Engineering, and other teams to identify and resolve power, cooling, and environmental deficiencies. Coordinate with security teams and vendors to address physical security, including access control systems and card readers. Assess, recommend, and implement improvements to cable plant infrastructure and enforce cabling standards. Develop and deliver patching and cabling best-practice training to network patching teams. Conduct routine inspections of IDF and MDF locations to ensure operational readiness and compliance. Maintain IT rooms in a clean, organized, and serviceable condition, including removal of debris and abandoned equipment. Coordinate decommissioning, disposition, and removal of obsolete or legacy equipment in racks and cabinets. Perform network port scrubs to optimize infrastructure utilization. Create, maintain, and update rack elevation diagrams and related documentation for IDF and MDF environments. Manage and track assigned operational and project tasks using ServiceNow, SharePoint, and related platforms. Perform other related duties as assigned. Required Skills & Qualifications: Proficiency with Microsoft Office 365, including Word, Excel, and PowerPoint. Experience with ServiceNow preferred for task and workflow management. Familiarity with Cisco network switches and patching best practices. Familiarity with Vertiv UPS equipment and power fundamentals for IT rooms. Experience maintaining IDFs/MDFs in a healthcare setting, including knowledge of power and cooling, preferred. Preferred Skills: Experience coordinating with Facilities, Engineering, and Security for environmental and access control improvements. Experience creating rack elevations, cable management standards, and operational documentation. Why TSR? At TSR, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment TSR is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume: