PATIENT CARE ASSOCIATES, INC.
The Internal Systems Coordinator will act as an integral part of the Patient Care team. Their main responsibilities are to provide excellent customer service and provide technological support to both clients and employees.
System Coordinators should demonstrate behaviors that reflect a Culture of Service and be able to maintain composure and pleasantries while working in a fast-paced environment. Shift: Sunday through Thursday 1pm-9pm
Primary Duties and Responsibilities:
- Answer phones in a professional and courteous manner
- Communicate effectively with staff, clients and vendors
- Review, investigate and maintain daily QA reports/checks
- Assist staff with hardware and software challenges
- Maintain working components through repair or replacement
- Monitor deliveries and shipments for staff and clients
- Conform to all applicable HIPAA compliance and safety guidelines
- Conform to PCA standards and protocols
- Report to Systems Administration Manager
- Additional duties as delegated by management
Secondary Responsibilities:
- Safe transport of vehicles and/or equipment to field staff or vendor sites
- Process telephone and electronic orders/inquiries and requests as needed; refer where applicable
- Verify Patient Demographics including insurance, social security numbers, DOB etc.
- Request and obtain proper medical documentation/notes where applicable
- Various clerical duties as needed