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System Navigator Jobs (NOW HIRING)

MedStar Health

System Navigator

Washington, DC · On-site

$20.75 - $27.25/hr

Serves as the patient's point of contact for navigating the MedStar system and coordinating ... Monitors the new and pending Follow-up Navigator order tracker the Timely Follow-Up tracker Urgent ...

MedStar Health

System Navigator

Washington, DC · On-site

$20.75 - $27.25/hr

Serves as the patient's point of contact for navigating the MedStar system and coordinating ... Monitors the new and pending Follow-up Navigator order tracker the Timely Follow-Up tracker Urgent ...

MedStar Health

System Navigator

Washington, DC · On-site

$22.50 - $29.75/hr

Serves as the patient's point of contact for navigating the MedStar system and coordinating ... Monitors the new and pending Follow-up Navigator order tracker the Timely Follow-Up tracker Urgent ...

VITAS Healthcare

Health System Navigator

Miami, FL · On-site

$19 - $24.75/hr

Responsible for developing and maintaining relationships with the contacts within assigned health system(s) and the patients & families within that align with VITAS core mission and values. Ability ...

VITAS Healthcare

Health System Navigator

Miami, FL · On-site

$19 - $24.75/hr

Responsible for developing and maintaining relationships with the contacts within assigned health system(s) and the patients & families within that align with VITAS core mission and values. Ability ...

VITAS Healthcare

Health System Navigator

Deerfield Beach, FL

$18.50 - $24.50/hr

Responsible for developing and maintaining relationships with the contacts within assigned health system(s) and the patients & families within that align with VITAS core mission and values. Ability ...

VITAS Healthcare

Health System Navigator

Deerfield Beach, FL · On-site

$18.50 - $24.50/hr

Responsible for developing and maintaining relationships with the contacts within assigned health system(s) and the patients & families within that align with VITAS core mission and values. Ability ...

Patriot Enterprises LLC

$17.50 - $23.25/hr

... System Navigators are responsible for daily coordination to ensure the facilitation of networking between Families who have special needs and the systems of required care. Duties of the position ...

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How much do system navigator jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for system navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

What is a system navigator?

A System Navigator helps individuals access and navigate complex healthcare, social services, or community support systems. They assess client needs, provide guidance on available resources, and assist with applications or referrals. Their role is to simplify processes, advocate for clients, and ensure they receive the necessary support. System Navigators work in various sectors, including healthcare, education, and social services, to improve access and outcomes for individuals in need.

What does a system navigator do?

A typical day for a System Navigator involves meeting with clients to assess their needs, researching local resources, and coordinating referrals to appropriate social service agencies. System Navigators often collaborate with healthcare professionals, social workers, and community organizations to develop and monitor individualized service plans. Administrative tasks such as maintaining detailed records and following up on client progress are also routine. This role is both client-facing and collaborative, requiring flexibility and strong organizational skills to manage multiple cases effectively.

What skills and qualifications are needed to thrive as a system navigator?

To thrive as a System Navigator, you need a solid understanding of social services, case management, and community resources, often supported by a relevant degree in social work, human services, or a related field. Familiarity with case management software, client tracking systems, and documentation tools is important. Strong interpersonal, problem-solving, and cultural competency skills help System Navigators effectively advocate for and support clients from diverse backgrounds. These qualifications are crucial for guiding individuals through complex systems and ensuring they receive the resources and assistance they need.

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What states have the most System Navigator jobs?

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System Navigator jobs near you
Infographic showing various System Navigator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,665 per year, or $22.9 per hour.

System Navigator

MedStar Health

Washington, DC • On-site

$20.75 - $27.25/hr

Full-time

Posted 5 days ago

Medstar Health rating

7.8

Company rating: 7.8 out of 10

Based on 240 frontline employees who took The Breakroom Quiz

131st of 895 rated healthcare providers

Job description

About the Job
General Summary of Position
Location: MedStar Washington Hospital Center
Schedule: Hybrid after training, Monday-Friday 8am-4:30pm
Coordinates care with patients during and after visits. Serves as the patient's point of contact for navigating the MedStar system and coordinating follow-up care by setting up appointments based on referrals and orders provided by physicians. Demonstrates extensive knowledge of physician scheduling protocols and competency to service all service lines sub-specialties or locations. Advocates on the caller/customer's behalf to ensure their needs are met and to promote the perfect patient experience. Demonstrates ability to establish and maintain effective relationships with patients and their families through active listening empathy courtesy and professionalism. Regular consistent attendance is an essential job function. Has the ability to assist with hospital discharge follow-up. Provides operational support to the leadership overseeing appointment scheduling patient referral and other service line functions within the Contact Center including the Care Navigation team.
Primary Duties and Responsibilities
  • Assists in coordinating patient care from an administrative perspective by scheduling hospital and Urgent Care follow-up visits specialist visits and procedures when applicable.
  • Coordinates follow-up care and responds promptly to the clinical team (Urgent Care Providers Hospitalist / Attending Physicians Transitional Care Nurses etc) touch points across the Hospitals and other MedStar Health entities including phone calls emails Medconnect pools TEAMS channel/chats and all other forms of communication.
  • Acts as a Patient Relations Representative. If social barriers arise during follow-up patients should be connected with appropriate support (e.g. Community Health Advocate Transitional Care Nurses Financial Advocate). Demonstrates behavior consistent with MedStar Health's mission vision goals objectives and patient care philosophy.
  • Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
  • Monitors the new and pending Follow-up Navigator order tracker the Timely Follow-Up tracker Urgent Care Referral Pool and ensures timely and accurate completion of the follow-up actions status. Ensures that all relevant information is thoroughly documented in the patient's chart Follow-Up Navigator Timely Follow-Up trackers.
  • Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.
  • Supports Leadership with orientation and training for new and existing employees to expand their knowledge and accuracy of scheduling protocols and Care Navigation guidelines. Supports Leadership with communication and issue resolution with internal and external customers. Serves as the primary point of contact during the leadership absence.
  • Provides friendly and professional customer service to patients by answering calls assisting with questions and ensuring a positive experience. Works with team members to help resolve patient concerns and refers complex issues to the appropriate staff or supervisor.
  • Researches patient appointment options while considering factors such as insurance coverage transportation language barriers and financial need. Updates medical charts track referral coordination efforts and provides patients with follow-up appointments.
  • Supports the needs of multiple patients at the same time. Works with providers and other clinical personnel to provide a seamless patient experience.
  • Coordinates with all levels of the team (Director Manager Supervisors Clinical team Team Leader and with other staff members) to identify the need to modify/update existing support materials or develop new tools.
  • Consistently demonstrates the ability to switch between departments service lines and sub-specialties. Displays the ability to assist each contact center leader team and service line as appropriate.
  • Displays characteristics of inquiry empathy courtesy and respect in all communication with stakeholders.

Minimal Qualifications
Education
  • High School Diploma or GED required

Experience
  • 2 years' of experience working in a medical office assisting in the coordination of patient care required

Knowledge Skills and Abilities
  • Basic computer skills.
  • Familiarity with Microsoft Excel.
  • Excellent verbal and written communication and customer service skills.
  • Ability to maintain a work-pace appropriate to the workload within a flexible work schedule.
  • Ability to establish and maintain effective working relationships across the health system.
  • Ability to multitask and work with patients from a wide array of backgrounds.
  • Knowledge of medical terminology and anatomy.

This position has a hiring range of
USD $20.57 - USD $36.27 /Hr.

What Medstar Health employees say

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About Medstar Health

Sourced by ZipRecruiter

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Columbia, MD, US

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