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System Navigator Jobs in Massachusetts (NOW HIRING)

JVS Boston

Career Navigator

Boston, MA · On-site

$21.50 - $28.25/hr

POSITION: Career Navigator FLSA: Exempt Status: Full-Time REPORTS TO: Lead Career Navigator ... Knowledge of MassHire system and regional employment trends is a plus * Excellent communication ...

Behavioral Health Network

Access Navigator

Worcester, MA · On-site

$19.75 - $26/hr

Access Navigator Behavioral Health Network (BHN) is a leading statewide provider of behavioral ... systems. * Working knowledge of community resources and the ability to help individuals access ...

Beth Israel Lahey Health

Breast Navigator

Cambridge, MA · On-site

$27 - $37/hr

Breast Navigator For The Hoffman Breast Center When you join the growing BILH team, you're not just ... Proficiency in EMR systems and Microsoft Office. Other Requirements: * Consistently promote a ...

Gandara

Coordinated Entry Navigator | Shine

Holyoke, MA · On-site

$19 - $20/hr

The SHINE Young Adult Coordinated Entry Navigator will be a vital member of the young adult housing system in Hampden County by offering supportive services and linkages to housing for young adults ...

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System Navigator information

See Massachusetts salary details

$14

$25

$37

How much do system navigator jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for system navigator in Massachusetts is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $27.31 per hour, depending on experience, location, and employer.

What is a system navigator?

A System Navigator helps individuals access and navigate complex healthcare, social services, or community support systems. They assess client needs, provide guidance on available resources, and assist with applications or referrals. Their role is to simplify processes, advocate for clients, and ensure they receive the necessary support. System Navigators work in various sectors, including healthcare, education, and social services, to improve access and outcomes for individuals in need.

What does a system navigator do?

A typical day for a System Navigator involves meeting with clients to assess their needs, researching local resources, and coordinating referrals to appropriate social service agencies. System Navigators often collaborate with healthcare professionals, social workers, and community organizations to develop and monitor individualized service plans. Administrative tasks such as maintaining detailed records and following up on client progress are also routine. This role is both client-facing and collaborative, requiring flexibility and strong organizational skills to manage multiple cases effectively.

What skills and qualifications are needed to thrive as a system navigator?

To thrive as a System Navigator, you need a solid understanding of social services, case management, and community resources, often supported by a relevant degree in social work, human services, or a related field. Familiarity with case management software, client tracking systems, and documentation tools is important. Strong interpersonal, problem-solving, and cultural competency skills help System Navigators effectively advocate for and support clients from diverse backgrounds. These qualifications are crucial for guiding individuals through complex systems and ensuring they receive the resources and assistance they need.

What are popular job titles related to System Navigator jobs in Massachusetts?

For System Navigator jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching System Navigator jobs in Massachusetts look for?

The top searched job categories for System Navigator jobs in Massachusetts are:

System Navigator jobs near you
Infographic showing various System Navigator job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,056 per year, or $25 per hour.

Community Support Navigator

Volunteers of America Massachusetts

Quincy, MA • On-site

$55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

The Opportunity: Community Support Navigator, Behavioral Health Services
Job Type: Full-time, Hybrid
Pay: Starting salary of $55,000/ year
What We Do Through our powerful integrated behavioral health care model, we bring together vast resources from a diverse team of caring staff to help each client meet their personal goals. The care we provide paves the way for greater opportunity and second chances by focusing on the critical pillars towards a healthy life: behavioral health, financial stability, and safe housing.
As a Community Navigator, you'll have a dynamic and critical role providing recovery support navigation and community support services to an assigned caseload of high need clientele. Providing care management and system navigation to individuals identified as needing additional support to increase the likelihood of those individuals remaining engaged in treatment.
The Community Navigator serves individuals in the community, at other VOAMASS site locations, and within the Behavioral Health clinic. As a Community Navigator you will work with individuals diagnosed with mental health, substance use, dual diagnosis, and co-occurring disorders. There is no requirement for certification prior to hire. All necessary trainings will be completed upon hire at no cost to you.
This role is about making a difference in the lives of the people we serve. You'll bring the following qualifications:
  • A Bachelor's Degree; is desirable, in psychology, social work, health care administration, or related human service fields.
  • Minimum of two years' experience with social service organizations, experience with multiple levels of care deliveries, and experience with case management coordination and service connection.
  • Excellent communication, organization, and computer skills, valid driver's licenses, and reliable transportation are required.
  • Desirable candidates will have prior knowledge of system navigation and resources available to individuals within the MA area.
  • All necessary training for Co-occurring Community support work will be completed upon hire.

Travel Expectation:
The Community Navigator role aligns with the VOAMASS Whole Person Care philosophy of meeting each client where they are at by having a flexible schedule. Services are delivered on a mobile basis, traveling to residential programs, doing community-based work, attending court, conducting housing searches, and other identified services. Telehealth can be used as appropriate; however, this is a case-by-case basis and used as appropriate. Staff may be asked to travel to multiple locations in a day.
Some of your critical responsibilities:
  • Engage with persons served following admission to help individual's access treatment services within VOAMASS and externally with community-based providers.
  • Meet with clients in the community or the office to identify needs, conduct initial assessments and write service plans, and support clients in making and engaging in action steps to meet desired goals.
  • Engage and build rapport with the person served, assist the person served with referrals and coordination to services and resources including primary care, mental health treatment, addiction treatment, recovery support, employment and housing supports, and other social supports identified.
  • Provide follow-up support with the person served to ensure that the person served attended appointments and accessed treatment, troubleshoot and work on individual's goals alongside them.
  • Establish and maintain good working relationships with referral providers (VOAMASS and external) to ensure continued coordination and success of CSP services.
  • Serves as part of the integrated services care team and coordinates care with other providers, (Prescribers, Clinicians other VOA staff, and external) to enhance persons served experiences and supports a wrap-around service model.
  • Maintains records according to VOAMASS Policies and Procedures, completing all documentation and authorizations promptly, and complies with professional standards as required by third-party payors/insurances and VOAMASS.

Since 1934, VOAMASS has provided critical services to the residents of the Commonwealth. From pioneering early residential treatment programs in the 1960's to leading today in the field of mental health programming, VOAMASS can be counted on to tackle our greatest challenges
For full-time employees, including our Community Support Navigator, our comprehensive and generous benefits package includes:
  • All necessary trainings are offered at no cost to you!
  • Excellent health, vision, and dental insurance with 90% of medical deductible and certain co-pays paid by employer
  • Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking
  • 403(b) retirement plan with employer match
  • 24/7 nurse hotline for urgent health questions
  • Employee assistance program to provide help with family concerns, stress management, legal issues, and more
  • Employer-paid long-term disability and life insurance
  • Pet insurance
  • Tuition remission programs
  • Loan forgiveness (Public Service Loan Forgiveness (PSLF) program)
  • Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment
  • 14 paid holidays, higher than industry average
  • Fitness/wellness reimbursement to cover expenses such as gym membership
  • Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.
  • Cash bonus, with no annual cap, for referring other qualified candidates for employment

VOAMASS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Salary Description
55,000/year

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