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Support Services Specialist Jobs (NOW HIRING)

... service agents--we need an ELITE CUSTOMER SUPPORT TACTICIAN ready to storm the healthcare trenches ... collection specialists * Proficient in Excel and Microsoft word. Pay rate: $15 eligible for ...

Harbor is seeking a Support Services Specialist to provide front desk support in the Toledo area. Position is full-time 40 hours per week, 1st and 2nd shift, and works 4 days per week. Monday and ...

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Support Services Specialist information

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$33K

$58.7K

$97K

How much do support services specialist jobs pay per year?

As of Sep 3, 2026, the average yearly pay for support services specialist in the United States is $58,667.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a support services specialist?

Support Services Specialists are professionals who provide administrative and operational assistance within an organization. They handle a range of tasks such as managing office supplies, coordinating maintenance requests, supporting internal communications, and ensuring that daily business operations run smoothly. These specialists often act as a point of contact between different departments and help resolve logistical or technical issues. Their role is critical in maintaining an efficient and organized work environment.

How does a support services specialist typically collaborate with other departments to resolve client issues?

Support Services Specialists frequently work cross-functionally with teams such as IT, customer service, and operations to address and resolve client concerns efficiently. They act as a bridge, gathering information from clients and communicating technical or service requirements to the appropriate department. This role requires strong interpersonal skills and the ability to coordinate multiple tasks and stakeholders, ensuring that solutions are implemented smoothly and client satisfaction is maintained.

What are the key skills and qualifications needed to thrive as a support services specialist, and why are they important?

To thrive as a Support Services Specialist, you need strong organizational skills, attention to detail, and a background in administrative support or customer service, often backed by a relevant associate degree or experience. Familiarity with office management systems, CRM software, and proficiency in Microsoft Office Suite are commonly required. Excellent communication, problem-solving abilities, and a customer-focused mindset help professionals excel in this role. These skills are crucial for efficiently managing administrative tasks, ensuring smooth operations, and delivering quality service to clients and internal teams.

What is the difference between Support Services Specialist vs Customer Service Representative?

AspectSupport Services SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma or equivalent; often no certifications required
Work EnvironmentTechnical support settings, offices, call centersCall centers, retail, online support channels
Employer & Industry UsageIT, healthcare, technical support firmsRetail, telecommunications, service industries

The Support Services Specialist typically handles technical or specialized support tasks, often requiring specific certifications and working in technical environments. Customer Service Representatives focus on general customer interactions, primarily in retail or service sectors. While both roles involve assisting customers, the Support Services Specialist usually provides more technical or detailed support, whereas Customer Service Representatives handle broader customer inquiries.

Is IT hard to be a support services specialist?

Support Services Specialists often need strong communication skills, technical knowledge, and problem-solving abilities. The role can involve troubleshooting hardware and software issues, requiring familiarity with tools like ticketing systems and sometimes certifications such as CompTIA A+; the difficulty varies based on experience and the complexity of support tasks.

What are examples of support services specialist careers?

Support Services Specialists work in various industries such as healthcare, IT, customer service, and social services, providing technical assistance, client support, or administrative help. Common roles include help desk technician, customer support representative, technical support specialist, and case manager, often requiring strong communication skills and familiarity with relevant tools or software.

What cities are hiring for Support Services Specialist jobs?

Cities with the most Support Services Specialist job openings:

Who are the top companies hiring for Support Services Specialist jobs?

The top employers for Support Services Specialist jobs are:

What states have the most Support Services Specialist jobs?

States with the most job openings for Support Services Specialist jobs include:

Infographic showing various Support Services Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $58,667 per year, or $28.2 per hour.

$74K/yr

Full-time

Re-posted 28 days ago


Job description

This position is located in the Support Services Division (SSD) at St Paul and Waco VBA Regional Office (RO). The incumbent performs facilities management, property management, government vehicle management, serves as the primary/alternate PIV coordinator, and completes other administrative tasks, under the supervision of the Supervisory Support Services Specialist and/or the Chief, Support Services Division.Qualifications:To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/27/2026.
TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
  • For a GS-11 position you must have served 52 weeks at the GS-09 level.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
In order to be found qualified, applicants must meet the OPM Individual Occupational Requirement (IOR) below:
Specialized Experience: One (1) year of specialized experience equivalent to at least the next lower level (GS-09) in the normal line of progression that demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications. Examples of qualifying specialized experience include:
  • Management analyst or technician or other work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures.
  • Administrative officer or assistant, budget administration, program analysis, or other work that demonstrated knowledge of an organization and its functions, and the ways in which support services can facilitate the work of the organization.
  • Office management experience that included responsibility for directing a variety of support services such as typing, mail processing, purchase of supplies and equipment, etc.
  • Secretarial work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization.
  • Military experience that included responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc.
OR
Education: Graduate Education: Major study -- public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled. Specialized experience may be required for such positions.
  • A Ph.D., equivalent doctoral degree, or three (3) full years of progressively higher-level graduate education leading to such a degree or LL.M, if related.
Note: Equivalent combinations of education and experience are also qualifying for grade levels for which both education and experience are acceptable.
AND
MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below after meeting the OPM Individual Occupational Requirement (IOR):GS-11 Grade Level: Specialized Experience: One (1) year of Specialized Experience equivalent to at least the next lower grade level (GS 09). Specialized experience is defined as:
  1. Experience developing and interpreting administrative policies and requirements and reviewing the work of other team members.
  2. Experience assisting with any facility issues, equipment, service operation design projects; and analyzing and assessing the efficiency and effectiveness of various administrative programs.
  3. Experience with the renovation of existing office space, relocation of a team and/or office, facility improvements, workspace adjustments, and/or minor construction, etc.
  4. Experience administering government regulations relating to environmental, health, safety, and/or security standards which can be gained through such activities as conducting safety and/or security inspections, assisting or monitoring a safety and/or security program, and/or identifying and/or resolving safety and/or security deficiencies.
  5. Experience analyzing use of space and facilities, safety and/or security inspections, and/or minor construction budgets, etc. and advising management accordingly.
  6. Experience in property management, inventory of supplies and/or equipment, procurement of supplies and/or equipment, and/or vehicle management, etc.
  1. Experience in administration and management of an identity card program, to include, card stock inventory management, card issuance, administrative oversight of role-holders, and issuing cards, as necessary.
OR
Education: Graduate Education: Major study -- public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled. Specialized experience may be required for such positions.
  • A Ph.D., equivalent doctoral degree, or three (3) full years of progressively higher-level graduate education leading to such a degree or LL.M, if related.
Note: Equivalent combinations of education and experience are also qualifying for grade levels for which both education and experience are acceptable.

Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements: The work is primarily of a sedentary nature. There are occasional periods of walking, standing, bending, and carrying of light items.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.Education:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.Employment Type: OTHER