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Support Service Worker Jobs (NOW HIRING)

State of Illinois

SUPPORT SERVICE WORKER

Hines, IL

$45.86K - $58.38K/yr

SUPPORT SERVICE WORKER - 44238 Skill Option: None Bilingual Option: None Salary: Anticipated Salary: (Eff 7/1/26) $3,822-$4,865/month ($45,864-$58,380/year) Job Type: Salaried Category: Full Time ...

State of Illinois

SUPPORT SERVICE WORKER

Hines, IL

$45.86K - $58.38K/yr

SUPPORT SERVICE WORKER - 44238 Skill Option: None Bilingual Option: None Salary: Anticipated Salary: (Eff 7/1/26) $3,822-$4,865/month ($45,864-$58,380/year) Job Type: Salaried Category: Full Time ...

State of Illinois

SUPPORT SERVICE WORKER

Waukegan, IL

$45.86K - $58.38K/yr

SUPPORT SERVICE WORKER - 44238 Skill Option: None Bilingual Option: None Salary: Anticipated Salary: (Eff 7/1/26) $3,822-$4,865/month ($45,864-$58,380/year) Job Type: Salaried Category: Full Time ...

State of Illinois

SUPPORT SERVICE WORKER

Waukegan, IL

$45.86K - $58.38K/yr

SUPPORT SERVICE WORKER - 44238 Skill Option: None Bilingual Option: None Salary: Anticipated Salary: (Eff 7/1/26) $3,822-$4,865/month ($45,864-$58,380/year) Job Type: Salaried Category: Full Time ...

Passavant Memorial Homes

PA · On-site

ISO Support Service Workers play a crucial role in fulfilling the mission of Passavant Memorial Homes' HCS program by providing care and supervision to the individual in the areas of activities of ...

Passavant Memorial Homes

PA · On-site

ISO Support Service Workers play a crucial role in fulfilling the mission of Passavant Memorial Homes' HCS program by providing care and supervision to the individual in the areas of activities of ...

Passavant Memorial Homes

PA · On-site

ISO Support Service Workers play a crucial role in fulfilling the mission of Passavant Memorial Homes' HCS program by providing care and supervision to the individual in the areas of activities of ...

Passavant Memorial Homes

PA · On-site

ISO Support Service Workers play a crucial role in fulfilling the mission of Passavant Memorial Homes' HCS program by providing care and supervision to the individual in the areas of activities of ...

Passavant Memorial Homes

PA · On-site

ISO Support Service Workers play a crucial role in fulfilling the mission of Passavant Memorial Homes' HCS program by providing care and supervision to the individual in the areas of activities of ...

West Virginia

Economic Service Worker

Charleston, WV

$35.70K - $61.63K/yr

... Economic Service Worker. In this role, your expertise will help people and families achieve ... This position directly supports the mission of the Bureau to supply economic assistance through ...

Labcorp

Biopharma Support Service

Buffalo, NY

$25/hr

Monday - Friday 8:00am - 4:30pm The Biopharma Support Services Representative provides ... The ideal candidate is highly organized, detail oriented, and comfortable working across internal ...

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Support Service Worker information

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How much do support service worker jobs pay per hour?

As of May 29, 2026, the average hourly pay for support service worker in the United States is $17.29, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Service Worker, and why are they important?

To thrive as a Support Service Worker, you need a solid understanding of client care, basic health and safety procedures, and often a high school diploma or relevant certification such as a Personal Support Worker (PSW) certificate. Familiarity with assistive devices, documentation systems, and workplace safety protocols is typically required. Compassion, patience, and strong interpersonal skills help you build trust and effectively support clients’ daily living needs. These skills and qualities are essential for delivering reliable assistance and ensuring the safety and well-being of those you support.

What are some common challenges Support Service Workers face when balancing multiple client needs?

Support Service Workers often manage the needs of multiple clients with varying priorities, which can be challenging when schedules conflict or urgent situations arise. Staying organized, communicating clearly, and setting realistic expectations with clients and colleagues are key strategies for success. It’s also common to collaborate closely with supervisors and other team members to ensure clients receive consistent, high-quality support. Developing strong time management skills and practicing self-care can help prevent burnout and maintain job satisfaction.

What are Support Service Workers?

Support Service Workers are professionals who provide essential assistance in various settings such as healthcare, education, and social services. Their duties may include helping clients with daily tasks, offering emotional support, performing administrative work, or ensuring a safe and clean environment. They play a critical role in supporting the primary staff and improving the quality of services offered to clients or patients. Their work often requires strong interpersonal skills, empathy, and the ability to respond to diverse needs.

What is the difference between Support Service Worker vs Customer Service Representative?

AspectSupport Service WorkerCustomer Service Representative
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentHealthcare, social services, community centersCall centers, retail, corporate offices
Industry UsageSocial services, healthcare, public assistanceRetail, telecommunications, banking

Support Service Workers and Customer Service Representatives both assist clients and customers, but Support Service Workers typically work in social or healthcare settings providing direct support, while Customer Service Representatives mainly handle inquiries and support via phone or online in retail or corporate environments. Both roles require strong communication skills and a high school diploma, but their work settings and specific duties differ significantly.

More about Support Service Worker jobs
What cities are hiring for Support Service Worker jobs? Cities with the most Support Service Worker job openings:
What states have the most Support Service Worker jobs? States with the most job openings for Support Service Worker jobs include:
What job categories do people searching Support Service Worker jobs look for? The top searched job categories for Support Service Worker jobs are:
Support Service Worker jobs near you
Infographic showing various Support Service Worker job openings in the United States as of May 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,962 per year, or $17.3 per hour.
SUPPORT SERVICE WORKER

SUPPORT SERVICE WORKER

State of Illinois

Hines, IL

$45.86K - $58.38K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

State Of Illinois rating

7.8

Company rating: 7.8 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

20th of 50 rated states

Job description

Job Requisition ID: 56095 

Opening Date: 05/15/2026
Closing Date: 05/29/2026
Agency: Department of Human Services
Class Title: SUPPORT SERVICE WORKER - 44238 
Skill Option: None 
Bilingual Option: None
Salary: Anticipated Salary: (Eff 7/1/26) $3,822-$4,865/month ($45,864-$58,380/year)
Job Type: Salaried
Category: Full Time 
County: Cook
Number of Vacancies: 4
Bargaining Unit Code: RC009 Institutional Employees, AFSCME
Merit Comp Code: 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Behavioral Health and Recovery is seeking to hire a Support Service Worker for the Madden Mental Health Center located in Hines, Illinois to serve as a housekeeper for the entire residential pavilions/units on an assigned shift.  Cleans entire unit which also includes patient rooms, common areas, nurses' station and pavilion offices. Checks and maintains all equipment used and reports any safety or repair needs. Hangs draperies and shower curtains on the assigned pavilion/unit. Assists in picking up soiled linens and replenishes shelves.

Essential Functions
  • Serves as a housekeeper for the entire residential pavilions/units on an assigned shift.
  • Cleans the pavilions/unit's laundry room by dusting tables, shelves, washing the interior and exterior of washers and dryers, emptying the lint trap/filters.
  • Checks and maintains all equipment used and reports any safety or repair needs.
  • Hangs draperies and shower curtains on the assigned pavilion/unit.
  • Assists in picking up soiled linens and replenishes shelves with clean linens in the designated areas.
  • Attends and participates in all required mandatory training.
  • Performs other duties as assigned or required that are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
  • Requires knowledge, skill, and mental development equivalent to completion of High School supplemented by six (6) months experience in the support service functional area to which assigned.
Conditions of Employment
  • Requires the ability to lift and/or push up to 60lbs with assistance.
  • Requires the ability to utilize office equipment, including personal computers.
  • Requires ability to pass the IDHS background check.
  • Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Various shifts, see below:

(1 vacancy) 7:00 am - 3:00 pm; 30 min unpaid lunch Support Services/Housekeeping

Week 1: Sun & Fri off

Week 2: Wed & Thu off

Week 3: Mon & Sat off

(1 vacancy) 2:00 pm - 10:00 pm; 30 min unpaid lunch Support Services/Housekeeping

Week 1: Mon & Sat off

Week 2: Sun & Thu off

Week 3: Tue & Wed off

(1 vacancy) 2:00 pm - 10:00 pm; 30 min unpaid lunch Support Services/Housekeeping

Week 1: Wed & Thu off

Week 2: Mon & Sat off

Week 3: Sun & Fri off

(1 vacancy) 2:00 pm - 10:00 pm; 30 min unpaid lunch Support Services/Housekeeping

Week 1: Sun & Thu off

Week 2: Tue & Wed off

Week 3: Mon & Sat off

Headquarter Location: 1200 S 1st Ave, Hines, Illinois, 60141

Division of Behavioral Health and Recovery  

Madden Mental Health Center

Support Services - Housekeeping

Work County: Cook

Agency Contact: DHS.HiringUnit@illinois.gov

Posting Group: Building, Fleet & Institutional Support; Social Services

About the Agency:

The Illinois Department of Human Services uplifts individuals and communities across Illinois.  Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives.  Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois.  Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois employee, you will receive a robust benefit package that includes the following:

  • A Pension Program
  • Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
  • 3 Paid Personal Business Days annually
  • 12 Paid Sick days annually (Sick days carry over from year to year)
  • 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
    • Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
  • 13 Paid Holidays annually, 14 on even numbered years
  • Flexible Work Schedules (when available dependent upon position)
  • 12 Weeks Paid Parental Leave
  • Deferred Compensation Program - A supplemental retirement plan
  • Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
  • Federal Public Service Loan Forgiveness Program eligibility
  • GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans
  • 5% Salary Differential for Bilingual Positions
  • Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html

APPLICATION INSTRUCTIONS

Use the "Apply" button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com

What State Of Illinois employees say

Pay

Benefits

Hours and flexibility

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State of Illinois logo

About State of Illinois

Sourced by ZipRecruiter

The State of Illinois is not a traditional company, but rather a governmental entity encompassing diverse agencies and departments that serve the constituents of Illinois. Based in Illinois, United States, this governmental body communicates with its citizens through the official website illinois.gov. The website is a one-stop resource for Illinois residents to access information about the state's services, including education, healthcare, transportation, and public safety, among others.

Company size

11 - 50 Employees

Headquarters location

Springfield, IL, US

Year founded

2009

Social media

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