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Support Service Representative Jobs (NOW HIRING)

Waterbox USA

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Customer Support/Service

Longwood, FL · On-site

$38K - $45K/yr

We are committed to providing exceptional products and services to our customers and take pride in our attention to detail and commitment to excellence Customer Support/Service As a Customer Support ...

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Support Service Representative information

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How much do support service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for support service representative in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a support service representative?

Support Service Representatives are professionals who assist customers or clients by providing information, resolving issues, and offering guidance related to a company's products or services. They typically work via phone, email, chat, or in-person, handling inquiries, processing requests, and ensuring customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, often serving as the first point of contact for support. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a support service representative, and why are they important?

To thrive as a Support Service Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Excellent communication, patience, and a positive attitude set top performers apart in this role. These skills ensure efficient resolution of customer issues, foster customer satisfaction, and contribute to a supportive team environment.

What are some common challenges faced by support service representatives and how can they be addressed?

Support Service Representatives often encounter challenges such as managing high volumes of inquiries, addressing diverse customer needs, and resolving issues within tight timeframes. Effective time management, strong communication skills, and maintaining a calm, empathetic demeanor are essential for overcoming these obstacles. Many organizations provide ongoing training and access to knowledge bases to help representatives stay informed and handle complex situations efficiently. Building strong collaboration with team members and supervisors also helps in sharing best practices and finding solutions to unusual problems.

Is remote support service representative a stressful job?

A remote support service representative role can be stressful due to handling customer issues, meeting performance metrics, and managing high call volumes. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.

What are examples of support service representative careers?

Support Service Representatives typically work in customer service roles across various industries such as retail, telecommunications, healthcare, and technology. They handle customer inquiries, resolve issues, and provide product or service information, often using tools like CRM software and requiring strong communication skills. Career paths can include advancement to supervisory or specialized support roles, or transitioning into related fields like account management or technical support.
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Cities with the most Support Service Representative job openings:

What job categories do people searching Support Service Representative jobs look for?

The top searched job categories for Support Service Representative jobs are:

Support Service Representative jobs near you
Infographic showing various Support Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Automotive Customer Service Rep - Excellent Benefits & Teamwork

Mechanics & Body Shops Marketplace

Hubbard, OR • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 24 days ago

Job description

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Are you a friendly and pleasant person with customer service skills interested in developing a career in the automotive service industry?  Do you enjoy teamwork and camaraderie?
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We are a reputable auto repair business in the small town of Hubbard, OR and we have been servicing cars for the past 18 years.  <\/span>Our employees are important to us and we take great care of them.  <\/span>We're looking for a Customer Service Representative who wants to learn and grow into a service advisor role. <\/span>
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\n Scope of Work<\/span><\/b>
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    \n
  • Greet customers
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  • Answer phones and take appointments
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  • Support Service Manager with writing service
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  • Conduct inventory, order parts and receive parts
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    Benefits for Customer Service Representative (CSR)<\/span><\/b>
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    • Medical, dental and vision insurance benefits
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    • 401\-K retirement benefit with employer matching (that's tax\-deferred free money)
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    • Paid vacation that gradually increases to 3 weeks per year after 5 years
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    • Paid time off (PTO)
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    • Paid holidays
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    • Monday to Friday 8AM to 5PM - No weekends!
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    • Opportunities for 5 hours per week of overtime<\/span>
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    • Great opportunity for career growth<\/span><\/li>\n
    • Teamwork and camaraderie
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    • A place you can be proud to work at and call home!
      <\/span><\/li>\n <\/ul>


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      \n Qualifications of Customer Service Representative (CSR)<\/span><\/b>
      \n <\/div>

      If you are a customer service rep with a great positive attitude willing to learn and grow, we would love to meet with you. Computer skills and some experience in the automotive industry are highly desirable.  <\/span>A valid Driver's License is required.
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      Related keywords: <\/i>automotive service advisor, service writer, service manager, CSR, customer service representative<\/i><\/span>
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