ZipRecruiter

Log In

1

Support Service Representative Jobs (NOW HIRING)

previous pagenext page

Showing results 21-40

All JobsSupport Service Representative Jobs

Support Service Representative information

See salary details

$12

$19

$28

How much do support service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for support service representative in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a support service representative?

Support Service Representatives are professionals who assist customers or clients by providing information, resolving issues, and offering guidance related to a company's products or services. They typically work via phone, email, chat, or in-person, handling inquiries, processing requests, and ensuring customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, often serving as the first point of contact for support. Strong communication, problem-solving, and organizational skills are essential for success in this position.

Is support service representative a good entry level position?

Support Service Representative is often considered a good entry-level position because it requires minimal prior experience and provides training in customer service skills, communication, and problem-solving. It can serve as a stepping stone to more advanced roles in customer support, technical support, or management, often involving basic computer tools and CRM software. However, job responsibilities and advancement opportunities vary by employer.

What are the key skills and qualifications needed to thrive as a support service representative, and why are they important?

To thrive as a Support Service Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Excellent communication, patience, and a positive attitude set top performers apart in this role. These skills ensure efficient resolution of customer issues, foster customer satisfaction, and contribute to a supportive team environment.

What are some common challenges faced by support service representatives and how can they be addressed?

Support Service Representatives often encounter challenges such as managing high volumes of inquiries, addressing diverse customer needs, and resolving issues within tight timeframes. Effective time management, strong communication skills, and maintaining a calm, empathetic demeanor are essential for overcoming these obstacles. Many organizations provide ongoing training and access to knowledge bases to help representatives stay informed and handle complex situations efficiently. Building strong collaboration with team members and supervisors also helps in sharing best practices and finding solutions to unusual problems.

Is remote support service representative a stressful job?

A remote support service representative role can be stressful due to handling customer issues, meeting performance metrics, and managing high call volumes. However, stress levels vary depending on the employer, workload, and individual skills in communication and problem-solving.
More about Support Service Representative jobs

What cities are hiring for Support Service Representative jobs?

Cities with the most Support Service Representative job openings:

What job categories do people searching Support Service Representative jobs look for?

The top searched job categories for Support Service Representative jobs are:

Support Service Representative jobs near you
Infographic showing various Support Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Customer Service Representative (CSR) - Telephone Support

Intratek

Saint Louis, MO • On-site

$15.50 - $21.25/hr

Other

Medical, Retirement, PTO

Re-posted 9 days ago

Job description

Customer Service Representative (CSR) - Telephone Support

Intratek Computer, Inc., a California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is looking for Customer Service Representative (CST) providing support for Telephone devices both VOPI and Analog.

Employment Details:

  • Customer Service Representative (CSR) - Telephone Support
  • Richland, WA
  • Fulltime
  • Monday through Thursday – 10 hour days
  • Start ASAP

Full Benefits include:

  • Medical
  • Vacation Pay
  • Sick Pay
  • Holidays
  • 401K

Provide Tier1 telephone help desk support, including:

  • Completing requests for change to telephone service such as setting up call forwarding, updating line appearances, changes to voicemail, setting up voicemail
  • Work with move coordinator and other Hanford contractors to arrange telephone move/add/changes
  • Act as the first point of contact for customers' telephone issues
  • Diagnose and resolve telephone issues
  • Working with Voice Engineer, tier 2 and 3 support as needed and coordinate repairs with field support technicians and engineers as appropriate
  • Use Cisco Unity and Cisco Call Manager programs to update telephone information
  • Submit work tickets using the Remedy and ESP ticketing systems
  • Updating Analog telephone data using the COMMIT program

Required Skills

  • High school education or GED
  • 2+ years of experience with Microsoft Office products
  • 2+ years of customer service experience

Desired Skills

  • Experience working in a team environment.
  • Skills in telephone services, verbal communications and customer focused listening, professionalism, leadership and time management.
  • Previous experience working in the call center environment.

Equal Opportunity Employer:

Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."

Intratek logo

About Intratek

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing

Company size

11 - 50 Employees

Headquarters location

Elk Grove Village, IL, US

Year founded

1996

View All Intratek Jobs

Apply