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Support Service Representative Jobs in Houston, TX

SeniorHealthPro

Customer Service Representative

Houston, TX

$15.25 - $20.75/hr

Summary The Customer Service Representative is responsible for providing effective customer service ... Identify and implement a new process plan to improve customer support service. * Manage a large ...

Thompson Safety, LLC

Service Representative

Houston, TX · On-site

$50K - $65K/yr

...   Service Representatives will build their territory with Account Executives to maximize the ... supported training.  * Assists in Company marketing programs/initiatives.   * Contacts ...

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Support Service Representative information

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How much do support service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for support service representative in Houston, TX is $18.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.95 per hour, depending on experience, location, and employer.

What is a support service representative?

Support Service Representatives are professionals who assist customers or clients by providing information, resolving issues, and offering guidance related to a company's products or services. They typically work via phone, email, chat, or in-person, handling inquiries, processing requests, and ensuring customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, often serving as the first point of contact for support. Strong communication, problem-solving, and organizational skills are essential for success in this position.

Is support service representative a good entry level position?

Support Service Representative is often considered a good entry-level position because it requires minimal prior experience and provides training in customer service skills, communication, and problem-solving. It can serve as a stepping stone to more advanced roles in customer support, technical support, or management, often involving basic computer tools and CRM software. However, job responsibilities and advancement opportunities vary by employer.

What are the key skills and qualifications needed to thrive as a support service representative, and why are they important?

To thrive as a Support Service Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Excellent communication, patience, and a positive attitude set top performers apart in this role. These skills ensure efficient resolution of customer issues, foster customer satisfaction, and contribute to a supportive team environment.

What are some common challenges faced by support service representatives and how can they be addressed?

Support Service Representatives often encounter challenges such as managing high volumes of inquiries, addressing diverse customer needs, and resolving issues within tight timeframes. Effective time management, strong communication skills, and maintaining a calm, empathetic demeanor are essential for overcoming these obstacles. Many organizations provide ongoing training and access to knowledge bases to help representatives stay informed and handle complex situations efficiently. Building strong collaboration with team members and supervisors also helps in sharing best practices and finding solutions to unusual problems.

Is remote support service representative a stressful job?

A remote support service representative role can be stressful due to handling customer issues, meeting performance metrics, and managing high call volumes. However, stress levels vary depending on the employer, workload, and individual skills in communication and problem-solving.
What are popular job titles related to Support Service Representative jobs in Houston, TX? For Support Service Representative jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Support Service Representative jobs in Houston, TX look for? The top searched job categories for Support Service Representative jobs in Houston, TX are:
Support Service Representative jobs near you
Infographic showing various Support Service Representative job openings in Houston, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,128 per year, or $18.3 per hour.

Customer Service Rep - National Hose & Accessory

Singer Industrial

Pasadena, TX • On-site

$13.75 - $18.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Customer Service Representative

National Hose, a Singer Industrial Company, is searching for a Customer Service Representative in Earth City, IL. Singer Industrial is one of America's largest Industrial Distributors with a North American footprint of approximately 100 locations with over 1,400 employees. Singer Industrial strives to efficiently improve customer productivity with innovative industrial solutions, while providing employee growth and opportunity. We serve a diverse market portfolio including petrochemical, oil/gas, food & beverage, OE equipment, marine, MRO, construction, rental supply, and power generation. We do this with a robust line of fluid power, hose & fittings, belts, seals & gaskets, pneumatic and automation products, and services.

Job Summary:

The primary responsibility of the Customer Service Representative position is to provide timely and professional customer service to National Hose customers, while supporting sales through effective communication, excellent organization and time management skills.

Duties/Responsibilities:

  • Data entry of customer orders, conversion of quotes into orders and billing utilizing the Electronic Resource Planning (ERP) system.
  • Work closely with purchasing to complete stocking and special orders to consolidate purchases and shipping.
  • Monitor and verify that purchase orders are confirmed for delivery, record information into the ERP system.
  • Acknowledge and confirm to customer and vendor that orders are placed.
  • Utilize open order reports to monitor and follow-up on customer orders.
  • Verify customer pricing based on quotes and customer history; request customer purchase order adjustments and authorization as needed prior to processing order.
  • Assist Customer Service Representative (CSR) in process improvements and participate in ongoing training classes.
  • Correspond with customers and vendors regarding open orders, account information, invoices and assist with customer/vendor complaint resolution.
  • Support Service and Sales Department as needed to ensure excellent customer service levels and productivity levels.
  • Answer overflow call volume for CSR from all company locations to ensure all customers are assisted.
  • Other duties as assigned by Management.

Skills and Qualifications:

  • Exceptional Customer Service
  • Strong Communication Skills (written & verbal)
  • Problem Solving; Attention to Detail
  • Computer Experienced (Numeric Key and Accuracy)
  • Office Equipment Usage
  • Ability to Multitask & Prioritize
  • Works Well Under Pressure with Frequent Interruptions
  • Dedication to Excellence

At Singer Industrial, we believe our employees are what's most important, therefore we offer a complete benefits package including but not limited to: Health and Wellness, HSA, FSA, Dental, Vision, Life Insurance, Long-Term and Short-Term Disability, 401(K) matching, and PTO.

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