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Support Service Representative Jobs in Houston, TX

Sonepar

Customer Service Representative

La Porte, TX · On-site

$15 - $20.50/hr

Customer Service Representative Req ID: 49810 Date: Aug 28, 2026 Location: La Porte, TX, US, 77571 ... supported. Learn More About Us Get to know us on YouTube, LinkedIn, Facebook and Instagram and ...

Sonepar Group

Customer Service Representative

La Porte, TX · On-site

$15 - $20.50/hr

Customer Service Representative There's a place for you at Summit Electric Supply. A career at ... supported. Equal Employment Opportunity Statement Sonepar is an Equal Opportunity Employer. All ...

Sonepar

Customer Service Representative

La Porte, TX · On-site

$15 - $20.50/hr

Customer Service Representative (CSR) Reports to: CSR Supervisor, Operations Manager or Service ... supported. Learn More About Us Get to know us on YouTube, LinkedIn, Facebook and Instagram and ...

Sonepar

Customer Service Representative

La Porte, TX · On-site

$15 - $20.50/hr

Customer Service Representative (CSR) Reports to: CSR Supervisor, Operations Manager or Service ... supported. Learn More About Us Get to know us on YouTube, LinkedIn, Facebook and Instagram and ...

Arrow Exterminators

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

... support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience. Our administrative representatives enjoy benefits including ...

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All JobsSupport Service Representative JobsSupport Service Representative Jobs in Houston, TX

Support Service Representative information

See Houston, TX salary details

$11

$18

$26

How much do support service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for support service representative in Houston, TX is $18.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.95 per hour, depending on experience, location, and employer.

What is a support service representative?

Support Service Representatives are professionals who assist customers or clients by providing information, resolving issues, and offering guidance related to a company's products or services. They typically work via phone, email, chat, or in-person, handling inquiries, processing requests, and ensuring customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, often serving as the first point of contact for support. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a support service representative, and why are they important?

To thrive as a Support Service Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Excellent communication, patience, and a positive attitude set top performers apart in this role. These skills ensure efficient resolution of customer issues, foster customer satisfaction, and contribute to a supportive team environment.

What are some common challenges faced by support service representatives and how can they be addressed?

Support Service Representatives often encounter challenges such as managing high volumes of inquiries, addressing diverse customer needs, and resolving issues within tight timeframes. Effective time management, strong communication skills, and maintaining a calm, empathetic demeanor are essential for overcoming these obstacles. Many organizations provide ongoing training and access to knowledge bases to help representatives stay informed and handle complex situations efficiently. Building strong collaboration with team members and supervisors also helps in sharing best practices and finding solutions to unusual problems.

Is remote support service representative a stressful job?

A remote support service representative role can be stressful due to handling customer issues, meeting performance metrics, and managing high call volumes. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.

What are examples of support service representative careers?

Support Service Representatives typically work in customer service roles across various industries such as retail, telecommunications, healthcare, and technology. They handle customer inquiries, resolve issues, and provide product or service information, often using tools like CRM software and requiring strong communication skills. Career paths can include advancement to supervisory or specialized support roles, or transitioning into related fields like account management or technical support.

What are popular job titles related to Support Service Representative jobs in Houston, TX?

For Support Service Representative jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Support Service Representative jobs in Houston, TX look for?

The top searched job categories for Support Service Representative jobs in Houston, TX are:

Support Service Representative jobs near you
Infographic showing various Support Service Representative job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $38,128 per year, or $18.3 per hour.

Patient Service Representative

Pediatric Home Service

Houston, TX • On-site

$16.75 - $21.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 26 days ago

Pediatric Home Service rating

7.3

Company rating: 7.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that's committed to putting children and families first.
  • Position: Patient Service Representative
  • Location: Houston, TX
  • Hours: Monday-Friday, 8am-5pm

THE POSITION:
We are looking for a full-time Patient Service Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment and you'll find yourself challenged and required to use critical thinking every day. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically fragile children and their families.
  • Creates and confirms delivery tickets for Durable Medical Equipment (DME
  • Creates IV Delivery Tickets (as applicable)
  • Assists internal and external customers and staff through the Customer Service help desk, phone calls, email or face to face encounters
  • Serves as the Patient Services Coordinator of the Day (COD) (as applicable)
  • Maintains database of physician orders
  • Performs call-outs
  • Processes returned mail
  • Processes �to dos�
  • Obtains patient supply orders via telephone, fax or helpdesk
  • Obtains physician orders for products and services provided
  • Obtains and assists with new patient referrals via telephone and completes the DME intake
  • Updates patient account information on an ongoing basis, including patient change forms
  • Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
  • Coordinates courier service with appropriate staff for deliveries as needed
  • Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access
  • On-call duties/rotation may be required based on business need
  • Other duties as assigned

REQUIREMENTS:
  • High school diploma or 1�6 months of related experience and/or training, or an equivalent combination of education and experience.
  • Durable medical equipment (DME) intake/ admissions experience preferred
  • Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.
  • Experience in Brightree EHR a plus!

BENEFITS
  • Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
  • 401(k) Matching to help secure your future
  • Tuition Reimbursement to support your educational and professional growth
  • Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
  • Health and Dental insurance
  • Short & Long Term Disability and Life Insurance

Interested candidates should apply online at http://www.phscareers.com .
We look forward to learning more about you & the skills you can bring to Pediatric Home Service!
Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123

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