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Support Manager Jobs in Waterloo, IA (NOW HIRING)

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

... the CRM system. Prepare accurate product and service quotes, including pricing, options, and ... Support the sales team with technical insight to ensure product specifications meet customer ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

... the CRM system. · Prepare accurate product and service quotes, including pricing, options, and technical configurations. · Support the sales team with technical insight to ensure product ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

... CRM system. • Prepare accurate product and service quotes, including pricing, options, and technical configurations. • Support the sales team with technical insight to ensure product ...

H. T. PROF Group

Customer Support Engineer

Waterloo, IA · On-site

$80 - $100/hr

... CRM system. * Prepare accurate product and service quotes, including pricing, options, and ... Support the sales team with technical insight to ensure product specifications meet customer ...

Five Below

Support Lead Part Time

Waterloo, IA · On-site

$11.50/hr

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

Five Below

Support Lead Part Time

Waterloo, IA · On-site

$11.50/hr

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

Friends of the Family

Office Manager

Waterloo, IA · On-site

Support the finance office with bookkeeping and data entry, using Sage Intacct, Bloomerang, and/or ... Manage vendor data for the agency, tracking prices, purchases, and issues, and providing data to ...

Ethos

Market Manager

Cedar Falls, IA · On-site

Market Manager The Market Manager is responsible for the strategic direction, market ownership ... support for the integrity of products. Develop and lead annual business plans for assigned ...

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Support Manager information

See Waterloo, IA salary details

$22.2K

$67K

$119.3K

How much do support manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for support manager in Waterloo, IA is $66,952.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $89,700.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Waterloo, IA?

The most popular types of Support jobs in Waterloo, IA are:

What job categories do people searching Support Manager jobs in Waterloo, IA look for?

The top searched job categories for Support Manager jobs in Waterloo, IA are:

What cities near Waterloo, IA are hiring for Support Manager jobs?

Cities near Waterloo, IA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Waterloo, IA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,952 per year, or $32.2 per hour.

July Vinton Direct Support Professional Community Living

North Star Community Services

Vinton, IA • On-site

$15.95 - $16.87/hr

Full-time

Re-posted 27 days ago

Job description

The Supported Living Program of North Star Community Services in the Vinton area is seeking a Direct Support Professional to provide individualized support to persons receiving services in their homes and communities.
Scheduled work hours:
Monday 9:00 AM-1:00PM.
Tuesday 9:00 AM -1:30 PM
Wednesday 7:30 AM-3:30 PM
Thursday 7:30 AM-2PM
Friday 11:3AM -5 PM
  • Provide training and support to each person served according to their person-centered plan and individualized needs
  • Provide written documentation of services provided according to funding source regulations
  • Assist persons served to accomplish tasks at home and in the community using modifications or adaptations when necessary.
  • Provide assistance to persons served in solving problems
  • Assist persons served to develop natural supports in the community

Other Duties as needed:
  • Provide transportation
  • Dispense medications
  • Participate with persons served in the person-centered planning process
  • Provide assistance with personal care
  • Assist with socialization opportunities
  • Assist persons served with the use of community resources
  • Assist with scheduling and maintaining appointments

Required Skills:
  • Ability to train and support persons with disabilities in a variety of settings
  • Physical ability to assist persons served (see note below)
  • Ability to follow instructions and communicate orally and in writing
  • Ability to positively relate to persons served and their families
  • Ability to work a flexible schedule, including evenings, weekends, and extended hours

Click the link to learn more about the important work that Direct Support Professionals do:
Qualifications and Required Training:
  • High School Diploma or GED
  • One year experience working with people with disabilities
  • Possess a valid driver's license and meet agency driving record requirements
  • Medication Manager Certification
  • Crisis Prevention Intervention Certification
  • Direct Service Provider Curriculum for Supported Community Living Services

NOTE: This position requires physical abilities that include one or more of the following (this is not a comprehensive list): pushing or pulling persons in wheelchairs, transferring persons weighing at least 100 pounds to and from wheelchairs with another staff person, lifting 25 pounds, frequent bending, stooping, kneeling motions, physical interventions.
Supervises: No supervisory responsibilities
Supervised by: Service Coordinator or Site Supervisor
For more information about North Star Community Services, visit us on the web at www.northstarcs.org
Equal Opportunity Employer
Applicants for this position will be required will have completed a criminal conviction history and dependent abuse registry check and reviewed prior to confirmation of an offer of employment.

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