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Support Manager Jobs in Waterloo, IA (NOW HIRING)

Victra

Sales Support Rep Part-Time

Cedar Falls, IA · On-site

$17.75 - $24.25/hr

From supporting our team's sales process to sharing your product knowledge, you will connect our ... If you're selected to move forward, one of our recruiters or hiring managers will reach out to tell ...

CTC

Be Seen First

Computer Support Associate I - Infrastructure

Waterloo, IA · On-site

$25/hr

TYPICAL EXAMPLES: --management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams. * Proves support for ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... the CRM system. · Prepare accurate product and service quotes, including pricing, options, and technical configurations. · Support the sales team with technical insight to ensure product ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... CRM system. • Prepare accurate product and service quotes, including pricing, options, and technical configurations. • Support the sales team with technical insight to ensure product ...

Ethos

Customer Support Engineer

Cedar Falls, IA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... the CRM system. Prepare accurate product and service quotes, including pricing, options, and ... Support the sales team with technical insight to ensure product specifications meet customer ...

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Showing results 21-40

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Support Manager information

See Waterloo, IA salary details

$22.2K

$67K

$119.3K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Waterloo, IA is $66,952.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $89,700.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Waterloo, IA?

The most popular types of Support jobs in Waterloo, IA are:

What cities near Waterloo, IA are hiring for Support Manager jobs?

Cities near Waterloo, IA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Waterloo, IA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,952 per year, or $32.2 per hour.

Dynamic PC Support Techician

Worldwide TechServices

Waterloo, IA • On-site

Part-time

Re-posted 2 days ago

Worldwide TechServices rating

4.9

Company rating: 4.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

215th of 224 rated it services

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
  • Provide customer support for designated equipment
  • Answer client questions in a professional manner
  • Accept and deliver all service calls assigned within the established service level agreement for each client
  • Meet established customer service satisfaction criteria as outlined in established guidelines and policies
  • Complete all administrative tasks associated with each call as documented in established policies and guidelines
  • Complete real-time reporting of all calls as documented in established policies and guidelines
  • Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
  • Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
  • Report all activity in an accurate and timely manner
  • Understand all Safety policies and guidelines and work within the guidelines of policies daily
  • Additional requirements may exist if offer of employment is extended
  • Other duties may be assigned to meet business needs

Qualifications
Education and Experience:
  • Typically requires technical school certification or equivalent and 0-2 years of relevant experience
  • Previous customer service experience is a plus

Certifications and/or Qualifications:
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware
  • Valid Driver's License and reliable transportation with valid registration and adequate insurance

Skills:
  • Ability to communicate regarding technical issues with clients
  • Ability to drive to client locations
  • Ability to drive long distances, and occasional overnight assignments within other geographies
  • Ability to lift and or move various computer equipment up to 50 lbs
  • Must own a basic repair tool kit

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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