1

Support Manager Jobs in Victoria, BC (NOW HIRING)

Support and open to identifying Business Development opportunities that bring in new projects ... Pre-Construction Management * Assist with the development and maintenance of Master Project ...

Case Manager

Victoria, BC · On-site

$28 - $32.47/hr

Manager of Support Services About us: We open doors for youth and prevent adult homelessness. We serve at-risk youth experiencing homelessness, aging out of care, or fleeing violence in the home.

Accounting Manager

Victoria, BC · On-site

  • Medical

  • Dental

  • PTO

As the Accounting Manager at Reliable Controls, you will be responsible for leading the ... Support in the implementation and optimization of the Epicor ERP system, helping shape financial ...

Manage schedules, budgets, RFIs, submittals and change orders * Chair project meetings and ... Support QA and QC requirements and documentation * Prepare progress reports, progress claims and ...

Terminal Manager

Sidney, BC

CA$98K - CA$123K/yr

... in support of individual performance objectives. The Role Reporting to the Regional Manager ... Terminal Operations, Swartz Bay, you add value and are energized by key areas of oversight such as:

New

Asthe Accounting Manager at Reliable Controls,you willbe responsible forleading the organization ... Partner with senior leadership to support budgeting, forecasting, financial modeling, and business ...

Restaurant Manager

Victoria, BC

CA$20/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Manages, directs, and monitors Shift Managers and Crew Members to achieve goals and to support total store "Service Excellence" on assigned shifts. Ensures "Customer Courtesy" policies/procedures are ...

Restaurant Manager

Victoria, BC · On-site

CA$20/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Manages, directs, and monitors Shift Managers and Crew Members to achieve goals and to support total store "Service Excellence" on assigned shifts. Ensures "Customer Courtesy" policies/procedures are ...

Building Manager

Victoria, BC · On-site

CA$52K - CA$55K/yr

Strong communication skills, verbally and in writing with Property Manager, Tenants and Support ... Staff * Experience with maintaining building and mechanical systems, and basic handyperson skills ...

Restaurant Manager

Victoria, BC · On-site

CA$20/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Manages, directs, and monitors Shift Managers and Crew Members to achieve goals and to support total store "Service Excellence" on assigned shifts. Ensures "Customer Courtesy" policies/procedures are ...

Restaurant Manager

Victoria, BC · On-site

CA$55K/yr

  • Medical

  • Dental

  • Vision

  • Life

Develop and manage staff scheduling to meet labour targets and support smooth operations. * Ensure all equipment and facilities remain in proper working condition and coordinate repairs as needed.

Restaurant Manager

Victoria, BC · On-site

CA$55K - CA$69K/yr

  • Medical

  • Dental

  • Vision

  • Life

Develop and manage staff scheduling to meet labour targets and support smooth operations. * Ensure all equipment and facilities remain in proper working condition and coordinate repairs as needed.

Restaurant Manager

Victoria, BC · On-site

$20/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Manages, directs, and monitors Shift Managers and Crew Members to achieve goals and to support total store "Service Excellence" on assigned shifts. Ensures "Customer Courtesy" policies/procedures are ...

Restaurant Manager

Langford, BC · On-site

$20/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Manages, directs, and monitors Shift Managers and Crew Members to achieve goals and to support total store "Service Excellence" on assigned shifts. Ensures "Customer Courtesy" policies/procedures are ...

Manager Meat

Victoria, BC · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Act as the employer of choice by actively supporting an environment of employee engagement Initiate, support, participate and lead community and charitable events and activities **Other Duties*

Restaurant Manager

Victoria, BC · On-site

$20/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Manages, directs, and monitors Shift Managers and Crew Members to achieve goals and to support total store "Service Excellence" on assigned shifts. Ensures "Customer Courtesy" policies/procedures are ...

Manager Meat

Victoria, BC · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Act as the employer of choice by actively supporting an environment of employee engagement Initiate, support, participate and lead community and charitable events and activities **Other Duties*

Manager Meat

Victoria, BC · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Initiate, support, participate and lead community and charitable events and activities Other Duties * Coordinate maintenance of department equipment and repairs * Provide feedback for continuous ...

General Manager

Victoria, BC

CA$65K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

General Managers provide the vision and leadership to all Crew, Shift Supervisors and Restaurant ... Wendy's has a strong support system, which is critical to our success. The people in our ...

Showing results 41-60

Support Manager information

See Victoria, BC salary details

$25.3K

$54.4K

$96.3K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Victoria, BC is $54,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,365.00 and $59,741.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Victoria, BC are hiring for Support Manager jobs?

Cities near Victoria, BC with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Victoria, BC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,416 per year, or $26.2 per hour.

Project Manager

Bird Construction

Victoria, BC • On-site, Remote

Full-time

Posted 18 days ago


Job description

Project ManagerReporting to the Director, Operations the Project Manager, is accountable for total project delivery including planning, execution and monitoring, to ensure compliance with safety, quality, budget and schedule requirements. They will ensure company values and business objectives are adhered to and that all internal and external stakeholders are treated with respect and professionalism at all times.
This position is based in the Victoria, BC office, however as a project-based organization, work assignments are driven by business and project needs. The successful candidate must be willing and able to travel, work remotely from their home office, or temporarily relocate to project sites as required to support project pursuits and successful project delivery. Assignments may be located within or outside of the employee's home region, and travel frequency and duration will vary depending on operational and project requirements.What You Will Be Working On

Opportunity Management and Opportunity Response

  • Support and open to identifying Business Development opportunities that bring in new projects.

  • When required, lead proposal responses to clients with the support of marketing and other team members.

Pre-Construction Management

  • Assist with the development and maintenance of Master Project schedule with input from Project Superintendent and subcontractors using either MS Project or Primavera P6.

  • Ensure all contracts and subcontracts are issued in accordance with the schedule.

  • Provide breakdown of initial cost code allocation for review and acceptance of internal team.

  • Hold and lead financial start up meetings with internal stakeholders to ensure cost code allocation is understood and correct.

  • Setting up projects, including administration set-up, document control, monthly progress and KPI update documents.

  • Establish and complete preconstruction planning activities including look ahead schedules, HS&E, quality, procurement, construction logistics and Project Execution Plans.

  • Develop labour and equipment forecast in conjunction with the Superintendent and Estimator.

  • Support the estimating team during the cost Plan and tender process.

  • Ensure all team members have read and understood project objectives, including project specifications / agreements and head contract requirements.

  • Create the record of events, ensuring all document control requirements are up to date and detailed in nature.

  • Prepare all scope of work for Bird Construction and subcontract work.

  • Prepare and issue all subcontracts and follow through to execution of the subcontract with the Subcontractor.

  • Obtain all permits and local authority permission to build, as required by the contract.

Construction Management

  • Execute quality management program.

  • Support the Superintendent to drive productivity on the site.

  • Complete initial subcontractor start-up meetings.

  • Conduct internal construction project start-pp meetings to ensure contracts and scope are aligned with project goals and head contract requirements.

  • Review drawings and submission requirements prior to submissions.

  • Review all subcontract submissions to ensure compliance with contract documents, codes and standards.

  • Ensure compliance with all Occupational Health & Safety Acts and Construction Safety Act regulations applicable to the Province in which the project is being executed.

  • Establish and monitor construction work schedules including "look ahead" schedules.

  • Update and maintain weekly Master Project Schedule and ensure Superintendent look-aheads are aligned. Monitor productivity rates and subcontractor planned vs. actuals in the schedule.

  • Hold regular subcontract progress meetings and track progress.

  • Review all RFIs and change order requests to ensure completeness and clarity prior to submission to client and owner representative.

  • Ensure all work meets or exceeds federal, provincial and municipal laws and standards.

  • Ensure site operation is following the requirements of the Inspection test plan and quality control procedures.

  • Hold and lead biweekly meetings with the client or owner's representative. Provide detailed minutes, review outstanding RFIs, change order requests, conflicts, possible delays and risk register.

  • Manage financial requirements for the lifecycle of the project, including revenue forecasting, billing, invoicing and approval of payments.

  • Manage all subcontracts including monitoring notification periods and value increases. Manage payments, promptly settle disputes if they arise and perform subcontractor performance evaluations.

  • Prepare monthly external and internal reports as per the project procedures handbook and requirements of the contract.

  • Ensure all insurances, licenses, bonds, LOC, certificates are in place and renewed when required.

  • Ensure compliance with all environment regulations and policies.

  • Ensure commercial terms, head contract and legal obligations required by the project are followed at all times.

  • Manage and assess risk for the duration of the project.

  • Implement and monitor Project Execution Plan, including manage cost report, conduct monthly WIP meetings; Develop Commissioning plan and meetings; implement labour relations agreements; manage change; inspection; test plan; facility turnover and achieve substantial performance.

  • Administer and ensure adherence to all applicable labour agreements and labour standards.

  • Allocate work, where applicable, and provide direction to the Project Coordinators in the planning and execution of the project as it relates to: customer relations; RFIs, scope of work, extra work orders, issue logs, NCRs (quality), deficiencies, administrative distribution, commissioning, as built documentation, LEED and close out documents.

Post Construction Management

  • Manage the timely completion of any deficiencies and issues related to the warranty period.

  • Ensure timely total completion of project including contractually and financially.

  • Notify client of requested changes and action plan to obtain completion.

  • Complete project close-out report; and conduct a close out meeting with the client.

  • Close project.

Employee and Talent Management

  • Lead in the recruitment of new talent, and support the development of personnel through on-going coaching and mentoring to ensure effective, safe project delivery and individual career development.

  • Develop high performance employees by effectively recruiting suitable new talent, providing continuous positive and constructive feedback, on-going assessment of non-performing employees and planning for succession.

  • Coach and mentor the entire project team members to ensure effective preconstruction delivery.

  • Conduct annual performance reviews of all direct reports, and ensure annual reviews are conducted with all staff.

What We Are Looking For
  • Undergraduate degree engineering or construction management

  • 10 years' professional experience overall

  • 5 years' leadership experience in a construction company

  • Proven track record of successful commercial or institutional project management of building (ICI) construction in excess of 30+ million.

  • Accomplished in delivering projects under a variety of contract types including Construction Management, Design Build, and Hard Bid

  • Experience using MS Word, Excel, Outlook, MS Project or Primavera P6, SAP, Electronic Document Management System, Bluebeam, and Plan grid

  • Experience working on P3 pursuits would be considered an asset

  • Ability to manage multiple priorities simultaneously and meet the time demands of unpredictable activities; capable of handling pressure and challenges

  • Deep expertise and a proven track record with respect to the continuous improvement of project delivery services and value added constructability processes and practice

  • Demonstrates integrity and strives for excellence

  • Proven ability to ensure the successful completion of projects, their profitability, and retaining owners as continuing clients of the company

  • Strong interpersonal and communication skills demonstrated through delivering presentations, negotiating, and communicating to a variety of stakeholders including clients, management and site employees

  • Ability to lead a team through mentoring, supervising, training and development

  • Ability to inspire trust in difficult situations by instilling confidence and engaging people on matters that affect them

  • Ability to forge, grow and maintain positive relationships

  • Ability to manage multiple priorities simultaneously and meet the time demands of unpredictable activities; capable of handling pressure and challenges

  • Ability to work within tight deadlines and prioritization of work to achieve them

  • Strong critical thinking, troubleshooting, presentation and problem-solving skills

  • Highly developed interpersonal, communication, and negotiation skills

  • Demonstrates a sense of urgency and strong commitment to achieving goals; ability to work in challenging, fast paced environment

  • Superior written and verbal communication skills at multiple levels: client/owner representative, construction site

  • Additional hours may be required from time to time to meet ongoing requirements of the project

    For Those Who Seek to Redefine

    The greatest achievements in history are borne from the greatness within people - where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.

    As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada's skylines coast-to-coast-to-coast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever, and we are looking for those who seek to redefine their story.

    What We Believe InWe Put Safety First

    A healthy and safe work environment is non-negotiable. We build a culture of operational and psychological safety through engagement, learning and leadership.

    We Lead With Honesty

    We speak and act with integrity, clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.

    We Are Stronger Together

    Success is a team effort. Our inclusive workplace enables our combined expertise, humility and creativity to unlock our greater potential.

    We Are Driven To Do Great Work

    We built our name on quality. We have a passion for excellence in our work and relationships that honours our businesses and our industry.

    We Create Opportunity

    Rooted in a solid foundation, we adapt and grow to face the future. We are committed to elevating each other to chart the best path forward in an evolving world.

    At Bird, we value Diversity, Equity, and Inclusion (DE&I) and believe it is essential to our success. We will continue to listen, learn, and take action in our commitment to building progress in our organization, and the industry as a whole. Cultivating an environment where all employees feel included, seen, and have a sense of belonging is core to Bird's culture. We commit to proactively employing a workforce that reflects the communities in which we work, fostering an environment of continuous learning, and never compromising on our values.