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Support Manager Jobs in Castlegar, BC (NOW HIRING)

Role Overview Reporting to the Project Director, Growth Projects, this role supports the delivery ... The Project Manager is responsible for planning, managing, and delivering major metallurgical ...

Project Manager

Trail, BC · Hybrid

CA$180K/yr

Our Trail office currently numbers over 50 engineers, designers and support personnel. Trail ... Ensure the management and coordination of project staff and sub-contractors to ensure safe, cost ...

Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and ... Spending time every shift on the floor supporting and working with employees * Ensuring all food ...

Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and ... Spending time every shift on the floor supporting and working with employees * Ensuring all food ...

Spending time every shift on the floor supporting and working with employees * Ensuring all food ... Assisting with inventory management * Other duties which involve the day to day operation of a fast ...

Assistant Manager

Castlegar, BC · On-site

$22 - $28/hr

Spending time every shift on the floor supporting and working with employees * Ensuring all food ... Assisting with inventory management * Other duties which involve the day to day operation of a fast ...

Assistant Manager

Trail, BC · On-site

CA$19.90 - CA$21.50/hr

Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and ... Spending time every shift on the floor supporting and working with employees * Ensuring all food ...

Assistant Manager

Trail, BC · On-site

$19.90 - $21.50/hr

Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and ... Spending time every shift on the floor supporting and working with employees * Ensuring all food ...

Supervise, coach, and support lodge staff while fostering a positive team culture that upholds the ... Manage the logistics of coordinating guest and staff arrivals and departures, and all other ...

New

Management & Exempt Employment Status: Full-Time Regular Expected Hiring Range: $102,600.00 to $120 ... Develop and support facility capital business cases and contribute technical expertise to ...

FASD Keyworker

Castlegar, BC · On-site

$30.25 - $31.75/hr

The Keyworker provides case management support, service coordination, and assistance to families to implement the recommendations of the IHCAN Assessment provided by the Interior Health Children ...

FASD Keyworker

Castlegar, BC · On-site

CA$30.25 - CA$31.75/hr

The Keyworker provides case management support, service coordination, and assistance to families to implement the recommendations of the IHCAN Assessment provided by the Interior Health Children ...

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Support Manager information

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What cities near Castlegar, BC are hiring for Support Manager jobs?

Cities near Castlegar, BC with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Castlegar, BC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago


Job description

Location: Trail, BC, Canada
Employment Type: Regular Full Time
Workplace Type: On-site

About Trail Operations

Teck’s Trail Operations, located in the community of Trail in British Columbia, is one of the world’s largest fully integrated zinc and lead smelting and refining complexes. Located in the beautiful West Kootenay region of southeastern, British Columbia, Trail offers outdoor adventure at your fingertips. 

Role Overview

Reporting to the Project Director, Growth Projects, this role supports the delivery of capital projects under the established growth portfolio of projects, a multi-year program executing from 2027 to 2032.

The Project Manager is responsible for planning, managing, and delivering major metallurgical infrastructure such as boiler installation, furnace installation, or various equipment asset installation projects within a technically complex, operating industrial environment.

Working within a structured project governance framework, the role is accountable for project planning, engineering coordination, contractor management, safety performance, schedule and cost control, and quality assurance.

The role plays a critical part in advancing next-generation metallurgical processing capabilities at Trail Operations, delivering infrastructure that supports future flowsheet development. This includes execution within an active brownfield environment, requiring close coordination with operations, management of shutdowns and tie-ins, and seamless integration with existing systems.

Success in this role requires disciplined execution, strong contractor and stakeholder leadership, sound commercial judgment, and the ability to safely deliver project outcomes within established governance frameworks.

Key Responsibilities
  • Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
  • Lead execution of a $50M–$350M capital project within the Growth Portfolio
  • Deliver across all phases, including pre-feasibility, feasibility, detailed design, construction, commissioning, and handover
  • Ensure strategic thinking and sound judgement when balancing delivery against safety, scope, cost, schedule, quality, and value objectives
  • Identify and actively manage critical path activities and implement mitigation or recovery plans
  • Execute work within an active brownfield metallurgical facility, including shutdowns, tie-ins, and system integration
  • Coordinate closely with Trail Operations to minimize production disruption and ensure safe execution
  • Support development and execution of operational readiness, commissioning, and handover plans
  • Lead multidisciplinary project teams, including contractors, consultants, and internal stakeholders; demonstrate success working with dedicated project teams and shared resources to deliver project outcomes
  • Drive alignment across engineering, procurement, construction, and operations
  • Foster a collaborative, accountable team environment aligned with site and portfolio priorities
  • Manage EPC/EPCM contractors and key suppliers with strong commercial discipline; monitor performance, manage contracts, and proactively mitigate risks and issues
  • Operate within a structured stage-gate governance framework; provide regular reporting on project performance, risks, and key decisions to the Project Director, and support preparation of materials for governance reviews and investment decisions
Qualifications
  • Bachelor’s degree in Engineering or equivalent experience
  • 10–15+ years of experience in capital project delivery within heavy industrial environments
  • Proven track record executing large capital projects ($50M–$350M) with accountability for execution outcomes
  • Demonstrated brownfield experience in operating industrial facilities (required)
  • Experience in smelting, refining, milling, or complex metallurgical processing environments
  • Direct experience with installation or major upgrades of Metallurgical boilers, Furnace systems (e.g., smelters, roasters, kilns, or similar high-temperature processing equipment) or Hydrometallurgical operating assets
  • Experience leading coordination across engineering, contractors, consultants, and operations teams
  • Strong understanding of project governance, stage-gate processes, and capital delivery frameworks
  • Proven experience in commercial and contractual management
  • Solid understanding and practical application of “fit-for-purpose” design and “value engineering” principles to optimize capital efficiency while maintaining safety, reliability, and performance
  • Strong decision-making capability and proactive risk management
  • Ability to operate effectively within a multi-project portfolio structure
Special Considerations

Please note this role does require the successful candidate to live within 100KM of Trail,  British Columbia. Relocation assistance will be offered however there is no camp or company housing.

This role is a project based role.  Upon completion of the project, opportunities may be identified within the company but will be at the rated band of the role

Benefits
  • Annual Performance Bonus
  • Profit Share Plan
  • Health Spending Account
  • Personal Spending Account
  • Extended Health Care
  • Dental and Vision Care
  • Employer Paid Pension Plan
  • Life Insurance and Disability Coverage
  • Paid Sick Leave, Vacation, and Holidays
  • Virtual Telemedicine and additional support for overall well-being
  • Employer and Family Assistance Program (EFAP)

Pay Range: CAD $138,000 - $170,000 per year

The actual amount offered is determined based on the successful candidate’s relevant experience, skills, and competencies and considers internal equity.

Why Teck

At Teck, your work matters—to the world, to our communities and to your future.
As a leading Canadian resource company, we focus on responsibly providing the metals essential for global development and the energy transition while caring for the people, communities and land that we love. We do this guided by our values that, together, form The Teck Way. At Teck, you’ll find purpose-driven work, a culture of respect and inclusion, and the opportunity to grow your career while helping build a better world.

Apply with us 

Take the next step in your career by applying for the Project Manager role. We review applications on a rolling basis and encourage you to apply, even if your background doesn’t match every requirement. We value diversity and are committed to an inclusive, barrier-free hiring process. Reasonable accommodations are available upon request.

Requisition ID: 54206 | Job Category: Projects | Employment Type: Regular Full Time | Location: Trail | Workplace Type: #LI - On-site