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Support Manager Jobs in Castlegar, BC (NOW HIRING)

Co op

Office Manager

Slocan Park, BC

Finance Support to process daily and weekly department reconciliations and cash management tasks; coordinate period and year end processes, inventory planning, and document consolidation to support ...

Teck

Project Manager

Trail, BC

Role Overview Reporting to the Project Director, Growth Projects, this role supports the delivery ... The Project Manager is responsible for planning, managing, and delivering major metallurgical ...

Wood PLC

Project Manager

Trail, BC · Hybrid

CA$180K/yr

Our Trail office currently numbers over 50 engineers, designers and support personnel. Trail ... Ensure the management and coordination of project staff and sub-contractors to ensure safe, cost ...

A&W Canada

Restaurant Manager

Nelson, BC · On-site

Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and ... Spending time every shift on the floor supporting and working with employees * Ensuring all food ...

A&W Canada

Assistant Manager

Nelson, BC · On-site

Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and ... Spending time every shift on the floor supporting and working with employees * Ensuring all food ...

A&W Canada

Assistant Manager

Castlegar, BC · On-site

CA$22 - CA$28/hr

Spending time every shift on the floor supporting and working with employees * Ensuring all food ... Assisting with inventory management * Other duties which involve the day to day operation of a fast ...

A&W Canada

Assistant Manager

Castlegar, BC · On-site

$22 - $28/hr

Spending time every shift on the floor supporting and working with employees * Ensuring all food ... Assisting with inventory management * Other duties which involve the day to day operation of a fast ...

A&W Canada

Assistant Manager

Trail, BC

CA$19.90 - CA$21.50/hr

Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and ... Spending time every shift on the floor supporting and working with employees * Ensuring all food ...

A&W Canada

Assistant Manager

Trail, BC · On-site

$19.90 - $21.50/hr

Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and ... Spending time every shift on the floor supporting and working with employees * Ensuring all food ...

FortisBC

Payments & Collections Manager

Trail, BC · Hybrid

CA$52.62 - CA$61.85/hr

Provide leadership, coaching, performance management, workforce planning, and ongoing support to management and unionized staff to meet operational and customer service objectives. * Optimize ...

Baldface

Baldface Lodge Manager

Nelson, BC · On-site

CA$350 - CA$400/day

Supervise, coach, and support lodge staff while fostering a positive team culture that upholds the ... Manage the logistics of coordinating guest and staff arrivals and departures, and all other ...

Co op

Commercial Petroleum Manager

Genelle, BC · On-site

CA$68K - CA$102K/yr

You will demonstrate customer focus while supporting community engagement. The Community : The West Kootenays is an area of community growth located in southeastern British Columbia. Here you'll find ...

arc programs

FASD Keyworker

Castlegar, BC · On-site

CA$30.25 - CA$31.75/hr

The Keyworker provides case management support, service coordination, and assistance to families to implement the recommendations of the IHCAN Assessment provided by the Interior Health Children ...

ARC Programs

FASD Keyworker

Castlegar, BC · On-site

$30.25 - $31.75/hr

The Keyworker provides case management support, service coordination, and assistance to families to implement the recommendations of the IHCAN Assessment provided by the Interior Health Children ...

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Support Manager information

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Castlegar, BC are hiring for Support Manager jobs?

Cities near Castlegar, BC with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Castlegar, BC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Community Support Worker

Nelson, BC • On-site

Pacific Coast Community Resources
See more jobs at Pacific Coast Community Resourcesexternal

CA$27.53 - CA$31.57/hr

Part-time

Medical, Dental, Vision

Re-posted 12 days ago

Key responsibilities

  • Interact effectively with the people supported and assist with activities of daily living and medication administration.

  • Participate in the development, implementation, and documentation of Personal Service Plans.

  • Record daily activity and personal health information of the supported persons on the case management database.

Job description

COMMUNITY SUPPORT WORKER

About the role

As our Community Support Worker, you will work as part of a vibrant team to provide care and support to people living in staffed homes within their community. You’ll encourage and empower the people we support to be independent and self-determining and to live the life they envision while maintaining excellent standards of care, health, and safety. Your natural ability to care for others and work both independently and collaboratively as a member of a multidisciplinary team will allow you to influence your team’s success.

Core Responsibilities

  • Ensure the supported persons’ rights and choices are respected and advocate as needed
  • Interact effectively with people we support
  • Empower the people we support to be full citizens of their community
  • Participate in the development, implementation, and documentation of Personal Service Plans
  • Foster positive relationships with persons’ family members, professionals, co-workers, and members of the community
  • Assist with activities of daily living and medication administration
  • Excellent understanding of behaviour management principles and strategies including mental health needs
  • Record the daily activity and personal health information (PHI) of the people we support on our case management database
  • To work in conjunction with the people we support to ensure their home is clean and well maintained at all times, including daily food preparation and light housekeeping duties

You will have

  • Grade 12 education
  • Community Support Worker Diploma or equivalent
  • Minimum 2 years of experience in community social services/health care
  • Current Emergency First Aid/CPR and Food Safe certificates
  • Previous behaviour management course/training
  • Ability to effectively communicate (verbal & written) with team members, professionals, families, and community members
  • Non-verbal communication skills
  • Restricted class 4 driver’s licence (for Full-Time positions)
  • Satisfactory Driver’s Abstract
  • Criminal record clearance for children and vulnerable adults
  • TB Test
  • Moderate computer literacy
  • Eligibility to work in Canada

Why join Pacific Coast Community Resources?

PCCR offers work you can feel fulfilled by through quality programs and services to people who live with disabilities that promote independence, self-growth, and community integration. PCCR is steadily growing, creating dynamic environments to work and learn. We encourage you to partner with us in fostering healthy, energetic lives by showcasing your passion for care, connecting to the communities we serve and collaborating in our culture of teamwork that makes PCCR a great place to work.

What we offer

On-the-job training: MANDT, JOHS, Diversity and Inclusion, Medication Safety,
Confidentiality and Privacy, Trauma-Informed Practice, First Aid and CPR re-certification
Community involvement
An inclusive, supportive work environment
Competitive Salary $27.53 – $31.57 per hour
Comprehensive Medical, Dental, and Vision care benefits package
Career development opportunities

We believe that a strong commitment to diversity & inclusion enables us to truly make services better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Our goal is to ensure at every interaction all are welcome, comfortable, and safe.

At Pacific Coast Community Resources, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is close to what we’re looking for, please consider applying.

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