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Support Manager Jobs in Victoria, BC (NOW HIRING)

BC Transit

Attendance Support Coordinator

Victoria, BC · On-site

CA$80K - CA$93K/yr

You will monitor attendance information, maintain records, prepare reports, schedule and coordinate attendance management meetings, and support leaders in tracking employee participation and outcomes ...

Cayenta

(Remote) Support Analyst

Victoria, BC · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...

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Support Manager information

See Victoria, BC salary details

$25.3K

$54.4K

$96.3K

How much do support manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for support manager in Victoria, BC is $54,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,365.00 and $59,741.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What job categories do people searching Support Manager jobs in Victoria, BC look for?

The top searched job categories for Support Manager jobs in Victoria, BC are:

What cities near Victoria, BC are hiring for Support Manager jobs?

Cities near Victoria, BC with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Victoria, BC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,416 per year, or $26.2 per hour.

Community Health Worker Supervisor, LPN

Victoria, BC • On-site

Island Health
See more jobs at Island Healthexternal

Temporary

Posted 22 days ago

Island Health (Washington) rating

5.4

Company rating: 5.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health authority, patient safety is a priority and a responsibility shared by everyone at VIHA; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The CHW Supervisor coordinates the delivery of Home Support Services by conducting home visits, implementing client Care Plans, and responding to service delivery concerns. The CHW Supervisor directly supervises Community Health Workers and assists with their training, evaluation and discipline.

The CHW Supervisor collaborates with the health care team and client/family in a 24-hour, 7 days per week model and reports directly to the Home Support Manager. QUALIFICATIONS: Education, Training And Experience Registration with BC College of Nurses and Midwives as a practicing LPN registrant; WHMIS certificate; Certification in CPR, Standard First Aid and Food Safe; or other qualifications determined to be reasonable and relevant to the level of work. Valid BC Driver's License and a reliable vehicle.

Clear Police Criminal Record Check and Solicitor General's Criminal Record Check. Skills And Abilities Strong knowledge of computer applications, data entry and keyboarding skills Strong organization and time management skills Ability to effectively communicate both verbally and in writing Ability to communicate with clients, clinicians and CHWs Ability to problem-solve and deal with conflict resolution Ability to multi-task and problem solve in a call center environment Ability to support, supervise, guide and mentor HCA/CHWs in the delivery of quality care Ability to establish and maintain positive working relationships and participate effectively as a team memberhttps://jd.viha.ca/JD4427.pdfhttps://jd.viha.ca/JD4427.pdf

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