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Support Manager Jobs in Victoria, BC (NOW HIRING)

Senior Technical Writer, ILS Support

Mill Bay, BC ยท Hybrid

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Manage indexing, cataloguing, and control of documentation in alignment with the National Defence Index of Documentation and Equipment Registration processes. * Support translation processes and ...

... support functions to the Quality Assurance Department. The Quality Assurance Clerk will report ... Project database management (e.g. SharePoint data entry and file uploading). * Maintains material ...

Senior Submarine Engineering Lead

Victoria, BC ยท Hybrid

CA$130K - CA$150K/yr

  • Medical

  • Dental

  • Vision

In this role you will support the International Submarine Program Manager to manage activities, delivery projects and provide technical knowledge within the scope of their program. This role includes ...

Reporting to the Branch Manager, this role ensures that all work is completed safely, efficiently, and to a high standard of quality, while supporting the successful delivery of projects and service ...

Operations Manager

Victoria, BC ยท On-site

CA$60K - CA$65K/yr

Branch Operations Manager Full-Time | Reports to Regional Manager | Victoria, BC Lead the team that ... You'll spend time both in the office and in the field supporting your team, coaching employees ...

Sales Manager

Victoria, BC

CA$55K - CA$80K/yr

  • Medical

  • Dental

  • PTO

Support: Award-winning training, tools, resources, and coaching needed to help you succeed. * Career Opportunities: Industry-leading development programs- we promote our managers from within!

Case Manager

Victoria, BC ยท On-site

$28 - $32.47/hr

Manager of Support Services About us: We open doors for youth and prevent adult homelessness. We serve at-risk youth experiencing homelessness, aging out of care, or fleeing violence in the home.

Branch Operations Manager Full-Time | Reports to Regional Manager | Victoria, BC Lead the team that ... You'll spend time both in the office and in the field supporting your team, coaching employees ...

Showing results 21-40

Support Manager information

See Victoria, BC salary details

$25.3K

$54.4K

$96.3K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Victoria, BC is $54,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,365.00 and $59,741.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Victoria, BC are hiring for Support Manager jobs?

Cities near Victoria, BC with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Victoria, BC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,416 per year, or $26.2 per hour.

$25.95/hr

Full-time

Re-posted yesterday


Job description

The Society of Saint Vincent de Paul of Vancouver Island is looking for an energetic and creative Community Support Workerto join the collaborative and welcoming team at the Frederic Ozanam Centre. In this role you will work in our Community Inclusion Program for adults with diverse abilities.


The Community Support Worker position will work alongside a dedicated team of Community Support Workers assisting participants with daily living activities, including personal, social, physical, recreational, vocational, and educational needs. In this meaningful role you will utilize your robust knowledge of theory, principles, and practices in the care of persons with diverse abilities and your positive and friendly attitude to support participants in helping them to achieve their life goals.


This is a casual, on-call position. The program runs Monday, Tuesday, Thursday, Friday 8:30 am - 3:00 pm, and Wednesdays 8:00 am - 3:00 pm.


Tasks & Responsibilities

  • Planning and preparing for participant's program activities. Demonstrating enthusiasm, commitment, constructiveness, and a willingness to work and assume responsibility for daily challenges.
  • Assisting participants with executing their plan, in a positive, committed, and kind manner.
  • Assisting clients with daily life skills, social skills and/or behaviour management. Assisting clients with activities such as grooming, basic cooking, money management, shopping, household safety, pet care. Facilitating physical, recreational, educational, social, and vocational activities.
  • Providing participants with a positive role model.
  • Providing support and feedback based on observations, to participants and/or their family.
  • Ensuring health and safety standards are maintained.
  • Providing emotional support to participants and monitoring their well-being.
  • Recognizing potential emergency situations and following established policies, procedures, and protocols. i.e., reviewing participant's progress and making either written and/or verbal reports regarding their daily activities and progress as necessary.
  • Administering medication to clients in accordance with established policy.
  • Providing personal care services to participants. This involves utilizing specialized equipment, including ceiling lifts, to ensure their comfort and safety while promoting independence and dignity.
  • Providing guidance and mentorship to volunteers, relief workers and practicum students such as demonstrating work procedures or equipment.
  • Accompanying and/or transporting participants to activities such as volunteer opportunities, life skills and recreational activities.
  • Performing basic cleaning duties as needed.
  • Completing reports and recordkeeping in an accurate and timely manner.
  • Performing other related duties, as required.


Qualifications

We're looking for a candidate who possesses:

  • Diploma in Human/Social Services field, or a combination of education, training, and experience.
  • A minimum of 2 years of recent related experience supporting individuals with diverse abilities.
  • A current first aid certificate.
  • Genuine interest and ability to work with individuals with diverse abilities.
  • An ability to remain calm in difficult situations.
  • Excellent communication, presentation, and interpersonal skills with participants, caregivers, and community members
  • Accountable, with an ability to work effectively in collaboration with others.
  • Good organization, time, and general management skills.


Additional Requirements:

  • A Ministry of Justice Vulnerable Sector Clearance Letter is required prior to hiring.
  • Direct delivery program activities will require a moderate level of physical fitness.
  • A current first aid certificate.
  • A clean Driver's Abstract and a Class 4 unrestricted driver's license will be given preference.
  • The Frederic Ozanam Center is under a Public Health Order (PHO). All applicants must be fully vaccinated as defined by the PHO.


About Society of Saint Vincent de Paul:

The Society of Saint Vincent de Paul of Vancouver Island has been supporting people in need on Vancouver Island since 1916. Focused on impacting the lives of people affected by poverty, the Society offers emergency relief services while maintaining a focus and commitment to addressing the root causes that contribute to poverty in our communities. Through a variety of programs, the Society provides support through affordable housing, a food pantry, home visit program, day program for persons with developmental disabilities and thrift stores providing clothing and household items to those in need, to name a few.


We are committed to cultivating an inclusive, fair, equitable and diverse culture and look forward to welcoming applicants with their unique strengths to our team.