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Support Manager Jobs in Terrace, BC (NOW HIRING)

WSP

Project Manager

Terrace, BC · Hybrid

CA$89K - CA$118K/yr

In this role, you'll support the delivery of complex, multidisciplinary heavy industrial and mining ... Manage project changes proactively to minimize risk and maintain scope alignment. * Implement and ...

WSP

Project Manager

Terrace, BC · Hybrid

CA$89K - CA$118K/yr

In this role, you'll support the delivery of complex, multidisciplinary heavy industrial and mining ... Manage project changes proactively to minimize risk and maintain scope alignment. * Implement and ...

Brandt

Territory Manager

Terrace, BC

The Territory Manager - Construction and Forestry role is vital in the creation, fostering, and ... Comprehensive benefits coverage: including health, dental and more to support your wellbeing.

MNP

Manager, Assurance and Accounting

Terrace, BC · On-site

CA$78K - CA$90K/yr

Proven people management, relationship building and leadership skills MyRewards@MNP With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture ...

A&W Restaurants

Food Service Supervisor

Terrace, BC · On-site

Role The Shift Manager is responsible for supervising, coordinating, and supporting front‑line staff during assigned shifts to ensure efficient restaurant operations. This role ensures food quality ...

Rising Edge Group

Electrical Site Supervisor

Terrace, BC · On-site

CA$58.30 - CA$64.87/hr

Coordinate with the Project Manager and client to review, track, and resolve RFIs (Requests for Information) and COs (Change Orders) * Support internal and external audits, inspections, and ...

Rising Edge Group

Electrical Site Supervisor

Terrace, BC · On-site

CA$58.30 - CA$64.87/hr

Coordinate with the Project Manager and client to review, track, and resolve RFIs (Requests for Information) and COs (Change Orders) * Support internal and external audits, inspections, and ...

Rising Edge Group

Electrical Site Supervisor

Terrace, BC · On-site

CA$58.30 - CA$64.87/hr

Coordinate with the Project Manager and client to review, track, and resolve RFIs (Requests for Information) and COs (Change Orders) * Support internal and external audits, inspections, and ...

Walmart

(CAN) Asset Protection Associate

Terrace, BC · On-site

CA$20/hr

For internal investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external ...

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Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Terrace, BC

Support Manager information

See Terrace, BC salary details

$24.3K

$52.3K

$92.6K

How much do support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for support manager in Terrace, BC is $52,276.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,778.00 and $57,392.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What cities near Terrace, BC are hiring for Support Manager jobs?

Cities near Terrace, BC with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Terrace, BC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $52,276 per year, or $25.1 per hour.

Detachment Support - RCMP - Casual

City of Terrace

Terrace, BC • On-site

$35.96/hr

Full-time

Posted 23 days ago

Job description

DEFINITION:Under the direction of the Executive Assistant/Office Manager (or designate), and the operational direction of the Officer in Charge, when required, this position provides support services to the members of the Terrace RCMP detachment and delivers information and services to the general public. The incumbent is responsible to assess and respond to enquiries and complaints from the general public, external partners, and agencies. This role also includes a variety of clerical duties, and the integrity and maintenance of information in the PRIME system, requiring a high degree of accuracy, organization, interpersonal and communication skills. EXAMPLES OF WORK PERFORMED: Respond to non-emergency telephone complaints and enquiries from the general public, external partners and agencies, using a multi-line phone system. Handles and processes non-emergency public front counter complaints and enquiries. Generates files for dispatch to RCMP members. Maintains radio contact with police, providing pertinent information in support of police and public safety.Performs RCMP detachment reception duties under the supervision of the Office Manager. Processes civil fingerprints according to guidelines and policies on a rotational basis. Processes and responds to basic disclosure requests from external partners, outside agencies, and the public. Receives and records found property from the general public at the front counter. Maintains files in PRIME RMS, conducting quality reviews ensuring compliance with legislative, national, divisional, district, and detachment policies and procedures. Provides administrative and operational support to the detachment, ensuring duties are performed in accordance with RCMP policy. Adds, deletes, modified, non-court related CPIC information and monitors the CPIC V-mails system on a rotational basis. Transcribes digitally recorded statements which may involve sensitive or distressing content, using applicable software. Provides backup exhibit support. Participates in training sessions as determined by the Office Manager. Performs other duties as assigned. MINIMUM TRAINING AND EXPERIENCE: Secondary school graduate;Minimum two (2) years related office experience, preferably in the legal or policing field; RCMP Enhanced Reliability Clearance;Demonstrated ability to operate office equipment;Accurate typing speed of 60 w.p.m.;Good working knowledge of networked computer systems including Windows, word processing, and transcription software; Ability to work independently and complete tasks and assignments under pressure and within time constraints. Ability to deal courteously with co-workers and the public, including less desirable, potentially violent, threatening, and/or infectious individuals; Strong interpersonal, oral, and written communication skills;Valid Class 5 BC Drivers Licence. The above statement is a general description of the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job. A criminal record check will be required to be provided by all potential successful applicants to this position prior to it being awarded.The City of Terrace is committed to fostering an inclusive, respectful, and equitable workplace that reflects the diversity of the community we serve. We encourage applications from all qualified individuals.

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