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Support Manager Jobs in Terrace, BC (NOW HIRING)

Electrical Site Supervisor

Terrace, BC · On-site

CA$58.30 - CA$64.87/hr

Coordinate with the Project Manager and client to review, track, and resolve RFIs (Requests for Information) and COs (Change Orders) * Support internal and external audits, inspections, and ...

Electrical Site Supervisor

Terrace, BC · On-site

CA$58.30 - CA$64.87/hr

Coordinate with the Project Manager and client to review, track, and resolve RFIs (Requests for Information) and COs (Change Orders) * Support internal and external audits, inspections, and ...

For internal investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external ...

The SelfCheckout Attendant supports a positive shopping experience by providing friendly, helpful ... Manage Scan & Go Equipment Ensures Scan & Go scanners are returned to their designated storage ...

Project Controls Analyst

Terrace, BC · Hybrid

CA$81 - CA$100/hr

Support change management processes (impact assessment on costs and schedule). * Ensure quality, consistency, and traceability of project control data in the systems in place. * Collaborate with ...

Project Controls Analyst

Terrace, BC · Hybrid

CA$81 - CA$100/hr

Support change management processes (impact assessment on costs and schedule). * Ensure quality, consistency, and traceability of project control data in the systems in place. * Collaborate with ...

Intermediate Electrical Engineer

Terrace, BC · Hybrid

CA$85K - CA$112K/yr

Develop electrical distribution, motor control, grounding, lighting, and cable support system designs. * Perform engineering calculations and manage technical decisions with input from senior leaders.

Intermediate Electrical Engineer

Terrace, BC · Hybrid

CA$85K - CA$112K/yr

Develop electrical distribution, motor control, grounding, lighting, and cable support system designs. * Perform engineering calculations and manage technical decisions with input from senior leaders.

WHO WE ARE As a Platinum Certified Canada's Best Managed Company and a Top Employer in BC, Wesgroup Equipment supports customers across Western Canada through our family of brands -- Williams ...

Seasonal Tire Technician

Terrace, BC · On-site

CA$20 - CA$25/hr

Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or online today! We use automated technology-assisted tools to ...

Seasonal Tire Technician

Terrace, BC · On-site

CA$20 - CA$25/hr

Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or online today! We use automated technology-assisted tools to ...

Split between the shop and the field, you'll support customers across an expansive 70,000 sq. km ... Opportunity to become a shop foreman, operational/service manager and/or advance into branch ...

Split between the shop and the field, you'll support customers across an expansive 70,000 sq. km ... Opportunity to become a shop foreman, operational/service manager and/or advance into branch ...

As part of the team, you help support a positive customer experience and contribute to the store ... Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.

Sales Floor Coverage and Team Support Covers assigned areas of the sales floor and assists with ... Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.

Showing results 21-40

Support Manager information

See Terrace, BC salary details

$24.3K

$52.3K

$92.6K

How much do support manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for support manager in Terrace, BC is $52,276.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,778.00 and $57,392.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Terrace, BC are hiring for Support Manager jobs?

Cities near Terrace, BC with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Terrace, BC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $52,276 per year, or $25.1 per hour.

Electrical Site Supervisor

Terrace, BC • On-site

CA$58.30 - CA$64.87/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 22 days ago


Key responsibilities

  • Manage and oversee all on-site construction activities to ensure compliance with project drawings, specifications, schedules, budgets, and quality standards

  • Lead, supervise, and support site crews to promote productivity, accountability, and teamwork

  • Coordinate with the Project Manager, client, and subcontractors to review, track, and resolve RFIs and COs


Job description

Who We Are  

Rising Edge Group is an electrical contracting company founded in 2002, specialization in high-voltage electrical solutions that power critical infrastructure across North America. With operations in both Canada and the United States, we partner with clients across the electrical utilities, renewable energy, and industrial sectors to design, build, and maintain the critical infrastructure systems communities and industries rely on.   

Driven by a clear vision to strengthen the stability, reliability, and advancement of energy infrastructure, we take pride in delivering work that matters. Guided by our STRIDE values - Safety, Teamwork, Responsibility, Integrity, Deliver, and Excellence - we foster a people focused on a culture of growth, mentorship and collaboration where safety always come first.  

What You'll Do  

Reporting to the Construction Manager, the Site Supervisor is responsible for managing and overseeing all daily on-site construction activities. This role leads site crews to ensure projects are executed safely, efficiently, on schedule, and within budget. The Site Supervisor serves as the primary point of contact for the Project Manager, subcontractors, and the client, and is accountable for timely and accurate crew timesheet submission.

Key Responsibilities

The responsibilities include, but may not be limited to: 

  • Oversee and coordinate all on-site construction activities to ensure compliance with project drawings, specifications, schedules, budgets, and quality standards
  • Lead, supervise, and support site crews, fostering productivity, accountability, and teamwork
  • Ensure daily completion and submission of crew timesheets
  • Act as the primary liaison between the company, client representatives, subcontractors, and on-site personnel
  • Promote a strong safety culture by leading by example and ensuring adherence to company safety policies and procedures
  • Document and report all incidents and injuries, including completion of required reports and communication with the Safety Manager
  • Collaborate with the Project Manager to meet construction timelines through effective planning and use of manpower, materials, tools, and equipment
  • Monitor and maintain quality of workmanship in accordance with design documents and project requirements
  • Mentor, train, and motivate crew members to support continuous improvement and safe work practices
  • Coordinate with the Project Manager and client to review, track, and resolve RFIs (Requests for Information) and COs (Change Orders)
  • Support internal and external audits, inspections, and compliance activities
  • Ensure all electrical work complies with Technical Safety BC requirements, applicable permits and inspections, and company standards

Additional Information    

  • This position supports projects throughout British Columbia and will require travel within the province.
  • This position is designated as safety-sensitive making employment contingent upon the successful completion of pre-employment drug and alcohol testing, as well as criminal and general background checks. 

Schedule & Compensation

  • Schedule rotations range from 4 days on / 3 days off or 8 days on / 6 days off, etc.
  • Standard workdays are 10 hours (7:00 a.m. – 5:30 p.m.)  
  • Overtime compensation will be provided in accordance with the British Columbia Employment Standards Act and/or applicable project agreements.
  • Out-of-town work includes either all-inclusive camp accommodations or LOA and individual accommodations (project dependent) 
  • A reasonable estimate of the base pay range for this role is $58.30 - $64.87 CAD at the time of this posting. Individual compensation within the range is determined based on job-related skills, relevant experience, education and/or training.

Requirements

What We're Looking For  

  • Degree in Construction Management or a related field, or a Journeyperson Electrician designation
  • Valid class 5 driver’s license or equivalent with an acceptable driving record
  • 5–7 years of experience in the construction industry
  • Experience in BC Hydro or utility-related work preferred
  • PSSP/WPP, CAT5, or equivalent utility safety training considered an asset
  • High-voltage experience considered a strong asset
  • Thorough knowledge of the Canadian Electrical Code (CEC) with BC Amendments, Technical Safety BC requirements, and WorkSafeBC occupational health and safety regulations as they relate to electrical and utility work
  • Working knowledge of construction methods, safety regulations, scheduling, cost control, quality management, and interpretation of engineering drawings
  • Ability and willingness to work out of town
  • Able to travel including travelling to remote sites.
  • Able to work in adverse weather conditions.
  • Demonstrate problem solving and analytical skills with the ability to work within strict deadlines.
  • Must show that you can work in a safe manner with respect to the environment, health and safety issues in the workplace.

Benefits

What We Offer

  • Competitive compensation with weekly pay periods 
  • Overtime opportunities (project dependent)  
  • Generous paid time off  
  • RRSP-DPSP employer matching, increasing with years of service 
  • Comprehensive benefits package (medical, dental, vision, and disability)  
  • Company-paid safety training  
  • Annual PPE allowance provided for field-based employees (post-probation)  
  • Out-of-town work includes either all-inclusive camp accommodations or LOA and individual accommodations (project dependent) 
  • Travel time to and from site will be paid at base rate, and travel provided by employer (project dependent)  
  • Ongoing training, development, and career advancement opportunities 
  • Employee Assistance Program (confidential counselling support) 
  • Employee Referral Bonus Program  

Why Rising Edge Group?

Safety & Excellence:Safety is at the heart of everything we do. Every project is approached with diligence, strategic planning, and reliable execution practices to protect our teams and the clients we serve while delivering world-class high-voltage solutions. Our unwavering commitment to safety and quality drives excellence on every project, every day.   

People-First CultureYou’re more than a job title. Every person contributes to powering essential energy infrastructure across North America. Our teams are built on collaboration, respect, and accountability. We support our employees through meaningful engagement initiatives, team events, and a culture that prioritizes wellbeing, inclusion, and genuine lasting connections.                                                                                                     

Career Growth & Impact: Your role is a path to a long-term career. We empower our employees with hands-on experience, exposure to diverse projects, and opportunities to advance across disciplines, locations, and career paths. Through continuous learning, mentorship, and professional development, you’ll build lasting expertise while making a tangible impact in an environment where teamwork and integrity guide our work. 

Reward & Recognition: We believe skill, dedication, and excellence deserves recognition. Competitive compensation, comprehensive benefits, and a strong culture of appreciation ensure your achievements are celebrated, your growth is supported, and your work truly makes a difference.   

At Rising Edge Group, you’re not just building projects, you’re building a meaningful career where your work helps power the future, one project at a time.