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Support Manager Jobs in Terrace, BC (NOW HIRING)

Walmart

(CAN) Self Checkout Attendant

Terrace, BC · On-site

CA$18.40/hr

The SelfCheckout Attendant supports a positive shopping experience by providing friendly, helpful ... Manage Scan & Go Equipment Ensures Scan & Go scanners are returned to their designated storage ...

WSP

Project Controls Analyst

Terrace, BC · Hybrid

CA$81 - CA$100/hr

Support change management processes (impact assessment on costs and schedule). * Ensure quality, consistency, and traceability of project control data in the systems in place. * Collaborate with ...

WSP

Project Controls Analyst

Terrace, BC · Hybrid

CA$81 - CA$100/hr

Support change management processes (impact assessment on costs and schedule). * Ensure quality, consistency, and traceability of project control data in the systems in place. * Collaborate with ...

WSP

Intermediate Electrical Engineer

Terrace, BC · Hybrid

CA$85K - CA$112K/yr

Develop electrical distribution, motor control, grounding, lighting, and cable support system designs. * Perform engineering calculations and manage technical decisions with input from senior leaders.

WSP

Intermediate Electrical Engineer

Terrace, BC · Hybrid

CA$85K - CA$112K/yr

Develop electrical distribution, motor control, grounding, lighting, and cable support system designs. * Perform engineering calculations and manage technical decisions with input from senior leaders.

WSP

Intermediate Mechanical Engineer

Terrace, BC · Hybrid

CA$70K - CA$97K/yr

... sector, supports industrial and mining clients from coast to coast. Over decades, we have expanded our service offering to include economic studies, project management, detailed engineering ...

WSP

Intermediate Mechanical Engineer

Terrace, BC · Hybrid

CA$70K - CA$97K/yr

... sector, supports industrial and mining clients from coast to coast. Over decades, we have expanded our service offering to include economic studies, project management, detailed engineering ...

Co op

Gas Bar Attendant

Terrace, BC

CA$18.25 - CA$21.85/hr

As a co-operative, we focus on supporting Western Canadians, giving back to our communities, and ... Reporting to Gas Bar Manager You'll be involved in: * Embodying Four Rivers Co-operative values:

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Terrace, BC

Support Manager information

See Terrace, BC salary details

$24.3K

$52.3K

$92.6K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Terrace, BC is $52,276.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,778.00 and $57,392.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What cities near Terrace, BC are hiring for Support Manager jobs?

Cities near Terrace, BC with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Terrace, BC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $52,276 per year, or $25.1 per hour.

AI Agent Implementations Specialist

Extreme Networks

Thornhill, BC • On-site

Full-time

Posted 10 days ago

Job description

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there's no better time to join the Extreme team.

We are looking for an AI Agent Implementation Specialist to play a crucial role in driving the transformation of Marketing Automation and Innovation. This IC role will report to Senior Manager, MarTech Solution and Innovation.   

Position Overview:  

We are seeking an AI Agent Developer & Marketo Administrator to join our Marketing Operations team. You will focus on building and implementing AI agents for marketing workflows, administering our Marketo platform, supporting critical MarTech integrations, and providing campaign operations support across US time zones. This is a hands-on technical role that bridges AI engineering and marketing operations. 

Key Responsibilities  

  • Build and implement AI agents for marketing use cases, in partnership with cross functional marketing teams, to support end-to-end campaign lifecycle. 

  • Develop, configure, and maintain Marketo programs, campaigns, workflows, and integrations; ensure platform health and performance optimization 

  • Support critical MarTech tool integrations, including connecting Marketo with CRM, CMS, and third-party data platforms 

  • Collaborate cross-functionally with Web, Digital, IT, and Field Marketing Management teams to translate business requirements into technical implementations 

  • Maintain documentation and provide enablement/training of AI agent adoption, Marketo configurations, integrations. 

  • Monitor, troubleshoot, and resolve technical issues with AI agents and Marketo platform; provide timely support to marketing teams. 

Required Qualifications 

  • 1-2 years building, implementing, or deploying AI agents or intelligent automation systems 

  • 2-3 years of hands-on Marketo administration and configuration experience 

  • Strong proficiency in at least one programming or scripting language (Python, JavaScript, Node.js, or similar) 

  • Working knowledge of API integrations, REST, webhooks, and data synchronization 

  • Experience with marketing automation platforms and MarTech ecosystems 

  • Strong problem-solving and troubleshooting skills with attention to detail 

  • Excellent communication skills and ability to work effectively in cross-functional teams 

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on "protected categories," Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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