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Support Manager Jobs in Summerton, SC (NOW HIRING)

Information Assurance Support

Sumter, SC ยท On-site

$80 - $110/hr

The candidate shall support management, administration and implementation of 609 ACOMS and 609 EACOMS cybersecurity Information Assurance programs to ensure confidentiality, availability, and ...

The candidate shall support management, administration and implementation of 609 ACOMS and 609 EACOMS cybersecurity Information Assurance programs to ensure confidentiality, availability, and ...

The candidate shall support management, administration and implementation of 609 ACOMS and 609 EACOMS cybersecurity Information Assurance programs to ensure confidentiality, availability, and ...

The candidate shall support management, administration and implementation of 609 ACOMS and 609 EACOMS cybersecurity Information Assurance programs to ensure confidentiality, availability, and ...

Keep Sales Support Manager fully informed of any situations or activities that arise on a daily basis. * Issue Return Authorizations/Credits and follow through with shipping and accounting for ...

Keep Sales Support Manager fully informed of any situations or activities that arise on a daily basis. * Issue Return Authorizations/Credits and follow through with shipping and accounting for ...

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Support Manager information

See Summerton, SC salary details

$20.9K

$63.1K

$112.5K

How much do support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for support manager in Summerton, SC is $63,128.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $84,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Summerton, SC are hiring for Support Manager jobs?

Cities near Summerton, SC with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Summerton, SC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $63,128 per year, or $30.4 per hour.

Information Assurance Support

MicroTech

Sumter, SC โ€ข On-site

$80 - $110/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago


Job description

Overview

MicroTech is seeking an Information Assurance Support for the Combined Air Operations Center (CAOC) at Shaw AFB, South Carolina. The CAOC team provides technical support, O&M, and system administration tasks and activities for server clients and applications. The candidate shall support management, administration and implementation of 609 ACOMS and 609 EACOMS cybersecurity Information Assurance programs to ensure confidentiality, availability, and integrity Enterprise and AOC networks, systems and information.


Responsibilities

  • Serve as the information security subject matter expert, and implement processes and controls in support of cybersecurity programs to ensure compliance with AFI 17-130, Cybersecurity Program Management, and other governing DoD, USAF and USAFCENT directives and policy;

  • Plan, implement, upgrade and monitor security measures for the protection of communications and IT systems and information;

  • Draft, review and coordinate local IA policies, procedures and operating instructions, and provide recommendations for revisions;

  • Identify and manage cybersecurity risks; and implement controls to ensure the security and delivery of mission critical services;

  • Monitor and detect cybersecurity events; and implement appropriate response and recovery actions;

  • Manage cybersecurity incident management handling, response, escalation and reporting IAW SPIN-C and other IA applicable regulations;

  • Maintain cybersecurity posture IAW SPIN-C and applicable DoD, AF and USAFCENT directives and policy;

  • Ensure all IT hardware/software products are configured IAW with Security Technical Implementation Guidance (STIG) and other relevant security configuration and implementation guidance;

  • Ensure no unauthorized hardware/software is installed or used on Enterprise and AOC networks and systems;

  • Utilize standard software tools to perform vulnerability scans of network equipment and software; and assist network, systems and client administrators in implementing corrective actions required when vulnerabilities are detected;

  • Develop, update and maintain certification and accreditation documentation, including but not limited to DoD Risk Management Framework (RMF) artifacts, Plan of Action and Milestones (POA&Ms), waivers, and vulnerability mitigation plans;

  • Assess the impact of changes on certification and accreditation packages, and advise the government accordingly;

  • Process and coordinate system access authorization requests, software approval requests, firewall and proxy exemption requests/waivers, and other IA-related documents;

  • Ensure IA-related documentation is current and accessible to authorized individuals;

  • Research security issues affecting network/systems hardware and software, and provide recommended solutions;

  • Ensure unit and individuals are in compliance with USAFCENT ACCC IA standards and guidance; and promote information security awareness;

  • Assist with the sensitive and/or classified hard drive and removable media tracking, sanitization and destruction;

  • Assist with the operation, management and administration of unit Communications Security (COMSEC) and Emissions Security (EMSEC), and Operations Security (OPSEC) programs, as required;

  • Perform technical support and O&M activities

  • Attend and participate in cybersecurity and CM meetings, as required;

  • Develop and submit a Cybersecurity Monthly Status Report

  • Develop and submit IA advisories and ad-hoc reports, as required by the government.


Qualifications

  • Bachelor's degree in Computer Science or related field, and 5+ yearsโ€™ work experience;


AND



  • DoD 8140 DCWF 722, Intermediate Level

  • (GLSC or CISM) certification. (CISSP) certification within 1 year of hire.

  • DISA ACAS (Assured Compliance Assessment Solution) Certification (active/ or obtained within 1 year of hire / notification)

  • Active Top Secret clearance with SCI eligibility required


General Information

MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion - we provide effective, practical solutions that can increase productivity, and decrease costs. MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL management qualified business processes. We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone.


Our benefits include:



  • Insurance (medical, dental vision)

  • Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)

  • 401k Plan with Employer Matching Contribution

  • 11 Company-Paid Holidays

  • Tuition Assistance

  • Voluntary Benefit Programs

  • Corporate Discounts


MicroTech is an Equal Opportunity/affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.

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