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Support Manager Jobs in Summerton, SC (NOW HIRING)

Five Below

Support Lead Full Time

Sumter, SC · On-site

$13/hr

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

Five Below

Support Lead Full Time

Sumter, SC · On-site

$13/hr

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

Q2 Management, Inc.

Operations Manager

Ridgeville, SC · On-site

Manage objectives effectively, collaborate with leaders to allocate resources, balance workloads ... Support regional growth by building customer pipelines, delivering tailored solutions and actively ...

Q2 Management, Inc

Operations Manager

Ridgeville, SC · On-site

$80 - $100/hr

Manage objectives effectively, collaborate with leaders to allocate resources, balance workloads ... Support regional growth by building customer pipelines, delivering tailored solutions and actively ...

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Showing results 41-60

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Summerton, SC

Support Manager information

See Summerton, SC salary details

$20.9K

$63.1K

$112.5K

How much do support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for support manager in Summerton, SC is $63,128.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $84,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Summerton, SC are hiring for Support Manager jobs?

Cities near Summerton, SC with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Summerton, SC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $63,128 per year, or $30.4 per hour.

Enterprise Service Technical Support Subject Matter Expert (SME)

SMS Data Products Group, Inc.

Sumter, SC • On-site

Full-time

Re-posted 12 days ago

Job description

AFCENTs mission is to deliver combat-ready air, space, communications, and cyberspace capability for USCENTCOM, helping maintain security and stability throughout Southwest Asia. We support the AFCENT Commander, USCENTCOM, coalition and joint partners, and warfighters who rely on NIPRNet, SIPRNet, partner networks, and other command-and-control systems. The AFCENT NOSC program is focused on running and protecting a 24/7 enterprise network and systems operations, including cybersecurity, engineering, maintenance, and technical support, keeping the AFCENTs theater communications and IT infrastructure ready, secure, and available to effectively execute the AFCENT mission.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

Submit your resume today!

Job Responsibilities

  • Provide 24/7 Tier 2 enterprise IT help desk support.

  • Provide continuous collaboration support and address escalated issues involving complex systems, network hardware, software, services, and voice/video troubleshooting.

  • Document processes and logic diagrams for regularly accomplished tasks on the NOSC operations floor as well as processes utilized by support technicians.

  • Research and analyze network topology via NOSC automated toolsets and a myriad of networking metrics to ascertain connectivity, topology, and status to recognize sub- standard network performance.

  • Develop reports and trend analysis documentation on bandwidth and network security incidents.

  • Utilize the Firewall toolset to accurately analyze and report on the overall health of local and deployed firewalls.

  • Perform enterprise-level firewall fault isolation and correction to include troubleshooting ACLs affecting other network traffic.

  • Perform local installation and local and remote administration of firewalls.

  • Develop and maintain training plans for all operations floor positions and train operations personnel on new system installations and operating application upgrades.

  • Provide General IT Management and Networking support.

  • Provide LAN and WAN Enterprise support.

  • Provide general O&M support as required.

  • Provide documentation support as required.

  • Provide meetings/briefings support as required.

  • Provide functional training support as required.

  • Provide CONUS TDY support as required.

Required Qualifications

  • Associates in related field and 3 or more years relevant experience or 5 or more years relevant experience

  • Unix/Linux and Firewall experience

  • LAN and WAN Enterprise support experience.

  • Must possess experience and demonstrate an understanding with installation of Microsoft Windows Server in Host and Compute Environments, and Windows Server using server images.

  • Experience with implementation of storage solutions, high availability, Domain Name Systems (DNS), Dynamic Host Configuration Protocol (DHCP), network connectivity and remote access solutions, core and distributed network solutions, advance network infrastructure, and maintain and monitor server environments.

  • Must possess experience and demonstrate an understanding with managing Microsoft users and permissions, creating active directory domain services (AD DS) forests, designing server infrastructure, troubleshooting, protecting network, and user data.

Certifications Required

  • Cisco Certified Network Associate (CCNA)

  • VCTA or extensive VMWare experience

  • ITIL Foundation Certification - Candidate has up to 60 days to acquire ITIL Foundation certification after start.

Clearance Required

  • Department of Defense Secret security clearance or the ability to obtain an Interim Secret clearance.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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