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Support Manager Jobs in Delta, BC (NOW HIRING)

Aerotek

Customer Support Associate

Burnaby, BC · On-site

We are actively interviewing and hiring for Customer Support Associates to join our team! Summary ... Managing timecard audit and collection (including contacting contractors and/or clients for missing ...

PDF Solutions

Technical Support Engineer

Vancouver, BC · On-site

CA$65K - CA$72K/yr

As a Technical Support Engineer, you will support a diverse set of Java applications, databases ... Works with architects, project management, business owners, and customers to prioritize caseloads.

Fortinet

Technical Support Specialist

Burnaby, BC · On-site

CA$86K - CA$106K/yr

The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet: FortiAnalyzer -- Centralized Logging & Reporting ...

Fortinet, Inc.

Technical Support Specialist

Burnaby, BC · On-site

CA$86K - CA$106K/yr

The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet: FortiAnalyzer -- Centralized Logging & Reporting ...

1Valet

Field Technician Support

Vancouver, BC · On-site

Provide remote support via tools such as Remote Desktop Management (RDM) and VPN to troubleshoot and configure client systems securely. Support and troubleshoot computer networks, including IP ...

Chanel

Sales & Stock Support

Vancouver, BC

CA$55K/yr

Operations Manager Contract : Permanent, Full-Time Your role @Chanel: The Sales & Stock Support will support the sales team by supporting administrative and back of house duties, while maintaining ...

CHANEL

Sales & Stock Support

Vancouver, BC · On-site

CA$55K/yr

Operations Manager Contract : Permanent, Full-Time Your role @Chanel: The Sales & Stock Support will support the sales team by supporting administrative and back of house duties, while maintaining ...

1Valet

Field Technician Support

Vancouver, BC · Remote

Systems Technician / Technical Support Location : Vancouver Salary Range : Salary is determined by ... managers, building staff, and residents. The Systems Technician / Analyst will leverage their ...

PwC

CyberArk Support Engineer

Vancouver, BC · Hybrid

CA$84K - CA$134K/yr

Perform PIM (CyberArksecret manager)support operations on day-to-day basis * Lead the incident call with diversestakeholders * Apply and test fixes in Non-Prod, and Production environment * Document ...

Chanel

Sales & Stock Support

Vancouver, BC

CA$56K/yr

Operations Manager Contract: Full-Time, Temporary (12-month contract) Your role @ Chanel: As part of the Heart of House team, the Sales & Stock Support will support the Vancouver Boutique team by ...

Nucleus

Field Support Specialist

Vancouver, BC · On-site

CA$60K - CA$70K/yr

What makes Nucleus different from other Managed IT Services providers? To start, our focus goes ... The Field Support Specialist is expected to travel to and between client sites across the Lower ...

CHANEL

Sales & Stock Support

Vancouver, BC · On-site

CA$56K/yr

Operations Manager Contract: Full-Time, Temporary (12-month contract) Your role @ Chanel: As part of the Heart of House team, the Sales & Stock Support will support the Vancouver Boutique team by ...

Fortinet, Inc.

Technical Support Specialist

Burnaby, BC · On-site

CA$86K - CA$106K/yr

You would act as the Technical Support Specialist for Burnaby TAC Team to provide exceptional ... Manage customer communications and expectations until the closure of each case; conduct and lead ...

Fortinet

Technical Support Specialist

Burnaby, BC

CA$86K - CA$106K/yr

You would act as the Technical Support Specialist for Burnaby TAC Team to provide exceptional ... Manage customer communications and expectations until the closure of each case; conduct and lead ...

GAM Technical Services

L1 Support Hero

Vancouver, BC · On-site

CA$40K - CA$60K/yr

About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated ... Position Overview We're looking for an enthusiastic Chinese speaking L1 Support Hero to join our ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Delta, BC

Support Manager information

See Delta, BC salary details

$23.7K

$51K

$90.2K

How much do support manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for support manager in Delta, BC is $50,964.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,805.00 and $55,952.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Delta, BC?

The most popular types of Support jobs in Delta, BC are:

What job categories do people searching Support Manager jobs in Delta, BC look for?

The top searched job categories for Support Manager jobs in Delta, BC are:

What cities near Delta, BC are hiring for Support Manager jobs?

Cities near Delta, BC with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Delta, BC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $50,964 per year, or $24.5 per hour.

Customer Support Associate

Burnaby, BC • On-site

Aerotek
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Aerotekexternal

Full-time

Re-posted 8 days ago

Job description

Why Aerotek?

Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over 200+ offices nationwide. We work with 95% of Fortune 500 companies and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.

 

Working at Aerotek and why you will love it…

We are a team of driven people who push ourselves and those around us to develop personally and professionally. At Aerotek, you can expect a dynamic and competitive work environment.

We are actively interviewing and hiring for Customer Support Associates to join our team! 

Summary
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support.
Essential Duties and Responsibilities
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.
Supervisory Responsibilities
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization's policies and applicable laws.
Qualifications
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
Education and/or Experience
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up. 


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About Aerotek

Sourced by ZipRecruiter

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our "people are everything" spirit to the test as your career continues to grow.

Industry

Recruiting and staffing services and travel arrangement services

Company size

1,001 - 5,000 Employees

Headquarters location

Hanover, MD, US

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