Support Manager Jobs in Delta, BC (NOW HIRING)

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Competitive wages and annual employee bonus and incentives as applicable to certain positions.
• Family-friendly benefits package.
• Company matching group retirement savings plan.
• Paid vacation and sick time.
• Fleet vehicles and travel allowances (as applicable).
• Support for relocations.
• Employee perks and discounts.
• Trades apprenticeships.
• Support for growth, training and education.
• Progressive flexible work arrangements as applicable to certain positions.
• Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.

Join Our Team as a Product Serviceability Lead at Epiroc!

Responsible for ensuring the serviceability of existing products and new products being released by Epiroc Electrification Solutions (EES).

Work Type (Onsite/Hybrid/Remote):

Onsite

Responsibilities:

• Own EES service tool portfolio from a technical perspective - this includes internally developed, co-developed, and purchased service tools
  
  • Software based tools (laptop applications, internal Linux controllers), hardware-based tools (Gameboy like devices), physical tools (charge/discharge tools, etc.)
• Coordinate the development of service tools with the internal engineering team, engineering teams from other divisions, and external suppliers
• Work collaboratively with Epiroc's Parts and Service Division (PSD) on service strategies for current and future products. Translate strategies into tangible tools and products for EES and PSD
• Drive requirements towards new product development in relation to serviceability
  
  • Service tools, manuals, documentation, service intervals, etc.
• Participate in design reviews, approve requirements, and act as stakeholder in projects
• Align service tool roadmaps to support product roadmaps from Global Technical Product Managers (TPMs) for both Battery and Infrastructure

Knowledge/Education:

• Bachelor's degree in engineering, computer science, or a related technical field. Technical diplomas considered as well
• Journeyman red-seal also considered an asset - heavy duty equipment technician, automotive service technician, instrumentation and automation
• 5+ years of related industry experience required, 10+ years preferred
• Background in service, support, and diagnostics of machines, vehicles, and/or industrial equipment. Hands on experience is an asset
• Experience defining and delivering service or diagnostic software products
• Strong understanding and experience with of key service principles like OTA, predictive maintenance, digital twins, remote logging and diagnostics
• Experience as a Product Owner, Product Manager, Systems Engineer, or Technical Program Manager
• Experience with EV batteries and EV chargers is an asset
  • Understanding of battery systems, BMS, and high-voltage architectures
  • Experience with CAN-based diagnostics (e.g., J1939, UDS) and service tooling
• Software development experience is an asset but not essential

Skills and Abilities:

• Cross-functional leadership capabilities
• Stakeholder management and conflict resolution
• Excellent written and verbal communication skills
• Logical and methodical approach to problem-solving
• Meticulous attention to detail
• Friendly disposition. Work well with people of various backgrounds, skillsets, demeanors, and positions
• An ability and desire to push the boundaries of themselves, their team and our industry on a daily basis

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Wage/salary for position: $95,912.00 - $126,870.00

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey. Accommodation is always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more atwww.epiroc.com