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Support Manager Jobs in Dallas, GA (NOW HIRING)

i3 Verticals

Team Lead, Support

Temple, GA

Support Manager JOB LOCATION: Temple, GA SUMMARY OF POSITION: i3 Verticals is looking for candidates to fill a Team Lead, Support role in our Temple, GA office. This role is responsible for managing ...

i3 Verticals

Team Lead, Support

Temple, GA · On-site

Support Manager JOB LOCATION: Temple, GA SUMMARY OF POSITION: i3 Verticals is looking for candidates to fill a Team Lead, Support role in our Temple, GA office. This role is responsible for managing ...

Tory Burch

FT Support Supervisor

Atlanta, GA · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

Tory Burch LLC

FT Support Supervisor

Atlanta, GA · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

ID Logistics

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

The Manager of Support (Help Desk) is responsible for leading and managing the help desk team to ensure the delivery of high-quality technical support to clients and internal staff. This role ...

Holland & Knight

IT Support Specialist

Atlanta, GA · On-site

The position reports to an IT Support Manager. Key Responsibilities Include: * Support all PCs, phones, IT peripherals and IT infrastructure in the office * Document work in IT incident ticketing ...

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Support Manager information

See Dallas, GA salary details

$20.3K

$61.3K

$109.3K

How much do support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for support manager in Dallas, GA is $61,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $82,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Dallas, GA?

The most popular types of Support jobs in Dallas, GA are:

What cities near Dallas, GA are hiring for Support Manager jobs?

Cities near Dallas, GA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Dallas, GA as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 30% Part Time, and 6% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $61,342 per year, or $29.5 per hour.

Team Lead, Support

i3 Verticals

Temple, GA

Full-time

PTO

Posted 4 days ago

i3 Verticals rating

7.6

Company rating: 7.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

156th of 245 rated software companies

Job description

JOB TITLE:  Team Lead, Support

DEPARTMENT:  Justice Tech

REPORTS TO: Support Manager

JOB LOCATION:  Temple, GA

SUMMARY OF POSITION:

i3 Verticals is looking for candidates to fill a Team Lead, Support role in our Temple, GA office. This role is responsible for managing and directing the day-to-day employee activities of the assigned team and its members.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Schedule/Lead daily standup meetings to review any open blockers/escalations/issues.
  • Manage team calendar/approve PTO/ensure adequate coverage of support queues.
  • Manage team PTO accounts, and maintain timesheets for any hourly employees.
  • Develop and manage annual goals for the team, scheduling and completing quarterly coaching sessions with each team member to assess annual goal progress/morale level/career trajectory.
  • Communicate with Support Management on a daily/weekly/monthly basis, regarding team goals, continuing education, coaching efforts, and any other items as appropriate.
  • Work with Support Manager to fill any open positions on the team.
  • Ensure that open support items are handled timely and appropriately, managing all escalations to development or upper-tiered support members.
  • Identify any issues on the team that could be impacting productivity and address them appropriately, either through coaching, performance improvement plans, or coordination with Support Management.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

  • 1+ year of supervisory and customer service experience.
  • Proven track record in supervising help desk functions, hands-on experience with hardware/software installation and training.
  • Experience with hardware, software, and networking troubleshooting.
  • Familiarity in bug creation, basic QC testing, and project management.
  • MS SQL for data querying or troubleshooting a plus.
  • High School Diploma or GED.

Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York

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