Job Description:Â
 Provide L2/L3 production support for MuleSoft integrations, APIs, and connected systems.
 • Monitor application performance, identify bottlenecks, and resolve incidents to ensure high system availability.
 • Analyze and triage production issues related to Mule flows, connectors, and data transformations.
 • Perform root cause analysis (RCA) and implement preventive and corrective actions.
 • Coordinate with development, Salesforce, and infrastructure teams to resolve integration-related issues quickly.
 • Support deployment and release activities in lower and production environments.
 • Provide on-call and weekend support as part of the production operations schedule.
 • Maintain detailed documentation for support procedures, incident resolution, and configuration changes.
 • Work closely with business and IT teams to ensure seamless data flow across applications.
 Required Skills & Experience:
 • MuleSoft experience with Anypoint Studio, Anypoint Platform, and API Manager, API Exchange, Monitoring, and other Anypoint Platform components.
 • Strong understanding of API-led connectivity, RAML, and Mule flows along with SOAP and other kind of protocol-supported services.
 • Experience in production support and troubleshooting integration issues in real-time environments.
 • Proficiency with monitoring and alerting tools (such as Anypoint Monitoring, CloudHub, Splunk, or Dynatrace).
 • Strong problem triaging, analytical, and communication skills.
 • Familiarity with CI/CD pipelines, Git for MuleSoft deployments.
 • Ability to work flexible hours, including second shift and on-call/weekend rotations.
 • Experience with incident, problem, and change management (ITIL preferred).
 • Exposure to cloud platforms and API Gateway management.
 • Working knowledge of Salesforce integration, REST/SOAP web services
 •  Experience with ITIL processes (incident/problem and change managements) and servicenow