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Support Manager Jobs in Baton Rouge, LA (NOW HIRING)

365 Labs

SAAS Support Manager

Baton Rouge, LA · On-site

Support Desk Manager - 365Labs Location: Baton Rouge, LA (No-Remote) 365Labs is a leading SAAS company that specializes in providing innovative software solutions to public safety. We are committed ...

365 Labs

SAAS Support Manager

Baton Rouge, LA · On-site

Support Desk Manager - 365Labs Location: Baton Rouge, LA (No-Remote) 365Labs is a leading SAAS company that specializes in providing innovative software solutions to public safety. We are committed ...

365 Labs

SAAS Support Manager

Baton Rouge, LA

Support Desk Manager - 365Labs Location: Baton Rouge, LA (No-Remote) 365Labs is a leading SAAS company that specializes in providing innovative software solutions to public safety. We are committed ...

WM

Fleet Field Support Manager

Baton Rouge, LA · On-site

$106K - $158K/yr

... Management, and support field staff, as needed. + Travel, as required, to support Fleet Maintenance Initiatives (estimated 40 weeks annually). + Provide field communications between all levels of ...

Five Below

Support lead part time

Baton Rouge, LA · On-site

$11.50/hr

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

Five Below

Support lead part time

Baton Rouge, LA · On-site

$11.50/hr

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

chicosfas

Support Associate - Soma

Baton Rouge, LA · On-site

$16.25 - $21/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store ...

chicosfas

Support Associate - Soma

Baton Rouge, LA · On-site

$16.25 - $21/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store ...

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Support Manager information

See Baton Rouge, LA salary details

$19.4K

$58.7K

$104.6K

How much do support manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for support manager in Baton Rouge, LA is $58,671.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,300.00 and $78,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Baton Rouge, LA? The most popular types of Support jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Support Manager jobs? Cities near Baton Rouge, LA with the most Support Manager job openings:
Support Manager jobs near you

SAAS Support Manager

365 Labs

Baton Rouge, LA • On-site

Full-time

Posted 18 days ago

Job description

Job Title: Support Desk Manager – 365Labs

Location: Baton Rouge, LA (No-Remote)

365Labs  is a leading SAAS company that specializes in providing innovative software solutions to public safety. We are committed to delivering exceptional customer experiences and ensuring the highest level of satisfaction for our clients. To maintain our outstanding support services, we are looking for a dynamic and experienced Support Desk Manager to join our team.

Position Overview:

As a Support Desk Manager at 365Labs , you will play a critical role in ensuring the timely resolution of client issues at all times and maintaining high-quality support services. You will lead and train a team of support staff and software testers, creating a cohesive and efficient support team. Your responsibilities will also include developing procedures and a knowledge base to improve support efficiency. We are seeking a quick learner who can adapt to our fast-paced environment and help us maintain our commitment to excellence.

Key Responsibilities:

- Lead and manage a team of support staff and software testers, providing guidance, coaching, and training to ensure exceptional support services.

- Ensure timely resolution of client issues, addressing technical inquiries, and troubleshooting problems effectively.

- Develop and maintain a comprehensive knowledge base to assist both clients and support team members in resolving issues efficiently.

- Establish and refine support procedures to improve response times and issue resolution rates.

- Collaborate with other departments, such as product development and quality assurance, to provide valuable feedback and insights for product improvement.

- Analyze support data and metrics to identify trends, areas for improvement, and opportunities to enhance customer satisfaction.

- Continuously update your own knowledge of the company's SAAS products to provide accurate information and guidance to clients and team members.

Qualifications:

- Bachelor's degree in a relevant field or equivalent work experience.

- Proven experience as a Support Desk Manager in a SAAS company or similar role.

- Strong leadership and team management skills, with a track record of successfully leading and developing support teams.

- Exceptional problem-solving and troubleshooting abilities.

- Excellent communication skills, both written and verbal.

- Experience in developing and maintaining knowledge bases and support procedures.

- Quick learner with the ability to adapt to new technologies and software quickly.

How to Apply:

If you are a highly motivated and experienced Support Desk Manager looking for a new challenge in a dynamic SAAS company, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you believe you are the ideal candidate for this position.

If you are not from Baton Rouge area, please explain if you are willing to relocate. This is an in-office position.

365Labs  is an equal opportunity employer and welcomes candidates of all backgrounds to apply.