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Support Manager Jobs in Monroe, LA (NOW HIRING)

Manager (Vegetation Support) Work Place Flexibility: Onsite Legal Entity: Entergy Services, LLC JOB SUMMARY/PURPOSE This position is responsible for management of the Power Delivery Vegetation Field ...

Manager (Vegetation Support) Work Place Flexibility: Onsite Legal Entity: Entergy Services, LLC JOB SUMMARY/PURPOSE This position is responsible for management of the Power Delivery Vegetation Field ...

Yard Coordinator

Monroe, LA · On-site

$18 - $21.50/hr

This position reports to the Service Manager and will provide support for all departments, incoming and outgoing customers/drivers and others as required. Essential Functions * Provide great customer ...

Yard Coordinator

Monroe, LA

$18 - $21.50/hr

This position reports to the Service Manager and will provide support for all departments, incoming and outgoing customers/drivers and others as required. Essential Functions * Provide great customer ...

Support Coordinator (formerly case management) is defined as services provided to Medicaid eligible individuals to assist them in gaining access to needed waiver and other State Plan services as well ...

Store Support

Monroe, LA · On-site

$14.50 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Monroe, LA · On-site

$14.50 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Support Engineer (2288)

Monroe, LA · On-site

  • Medical

  • Retirement

  • PTO

Who We Are Aldridge is a leading Managed Service Provider (MSP) offering scalable IT and ... Support Engineer Aldridge is a dynamic, forward-thinking organization committed to delivering ...

Who We Are Aldridge is a leading Managed Service Provider (MSP) offering scalable IT and ... Support Engineer Aldridge is a dynamic, forward-thinking organization committed to delivering ...

Support Associate - Chico's

Monroe, LA · On-site

$16.25 - $21.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Alerts store management to cash supply needs. * Assists with visual directives, including floorsets ...

Support Associate - Chico's

Monroe, LA

$16.25 - $21.25/hr

... management to cash supply needs. • Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed. • Assists with boutique ...

Sales Support Representative

Monroe, LA · On-site

$40K - $45K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Imaging Equipment, Records Management (including document storage, scanning, and shredding), and ... Position Summary MOEbiz is seeking a highly motivated Sales Support Representative to collaborate ...

Facility Support Lead

Rayville, LA · On-site

$143K - $198K/yr

The position's main functions are to provide vendor and supplier management, manage the campus facility operations' budget, liaise with partner teams, support business improvement processes and ...

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Support Manager information

See Monroe, LA salary details

$21.6K

$65.3K

$116.4K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Monroe, LA is $65,314.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $87,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Monroe, LA?

The most popular types of Support jobs in Monroe, LA are:

What cities near Monroe, LA are hiring for Support Manager jobs?

Cities near Monroe, LA with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Monroe, LA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,314 per year, or $31.4 per hour.

Manager (Vegetation Support)

Entergy

West Monroe, LA • On-site

Full-time

Re-posted 2 days ago


Entergy rating

8.1

Company rating: 8.1 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

29th of 53 rated energy and utility


Job description

Job Title: Manager (Vegetation Support)

Work Place Flexibility: Onsite 

Legal Entity: Entergy Services, LLC 

JOB SUMMARY/PURPOSE

This position is responsible for management of the Power Delivery Vegetation Field Operations and support programs which focuses on safe operations, the management of contracts, and monitoring and reporting monthly spend.  The position will be responsible for distribution and transmission vegetation management operational oversight, including the management of contractors, supervision and operations coordinators for a two State area.  Primary focus will be on safety, spending, daily operations and implementing new technology.   This position will work to support operations and multiple vendors with an approximate total of 1,700 crew members on Entergy property.  Position will work directly with jurisdictional leadership and Sr. Manager of Vegetation to oversee all Veg operations.  

JOB DUTIES/RESPONSIBILITIES

  • Provide operational support and direction for both Transmission and Distribution vegetation operations.
  • Provide leadership and execution of all related safety initiatives. Own safety events including presentation to PRG, creation of CAs, EARs, and EFRs, and implementation of all corrective actions.
  • Manage relationship with Entergy Vegetation Suppliers in assigned areas.   
  • Lead Jurisdiction vegetation annual storm response (~$44M annually) when no CIPT or ACES activated.
  • Lead and own all Vegetation spend to ensure meeting jurisdictional and project financial targets. 
  • Manage cycle trim and Capital projects with cost and schedule certainty; manages and controls costs; manages risk by identifying and mitigating risks.
  • Partner with Operations (T&D) to manage reliability and jurisdictional targets. 
  • Work directly with all jurisdictional Regulatory bodies to build business case to acquire funding for Vegetation work.

MINIMUM REQUIREMENTS

Minimum education required of the position

Bachelor’s degree in a technical or business-related field required.

Minimum experience required of the position

10 years professional experience and 5 years leadership experience.

Minimum knowledge, skills and abilities required of the position

  • Advanced leadership skills to build and motivate assigned matrix-ed teams to successfully plan and execute the capital construction portfolio of projects concurrently with vegetation management program execution.
  • Excellent organizational & planning skills to manage complex program and program issues.
  • Exceptional communication skills to work with project teams, middle and upper level management, executives, and external project stakeholders including local, state, and federal agencies.
  • Knowledge of and adherence to rules and regulations regarding FAA, Corps of Engineers and other regulatory agencies.
  • Industry financial and budget management experience required
  • General understanding Financing FASB, GAP, FERC and related jurisdictional regulatory requirements for vegetation
  • Contract administration experience required

Preffered Requirements

  • Bachelors degree in Foresty
  • AI proficiency
  • Previous contractor management experience
  • Regulatory experience with FERC/NERC, State Utility Regulatory Commissions
  • Experience with remote sensing technology, AI modeling, and machine learning

Any certificates, licenses, etc. required for the position

#LI-RM1

Primary Location: Louisiana-West Monroe Louisiana : West Monroe || Louisiana : Baton Rouge || Louisiana : Hammond || Louisiana : Lake Charles || Louisiana : New Orleans || Texas : Beaumont || Texas : Conroe || Texas : The Woodlands 
Job Function: Corporate
FLSA Status: Professional 
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 123951
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.


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