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Support Manager Jobs in Welsh, LA (NOW HIRING)

Store Support

Lake Charles, LA · On-site

$13.75 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Lake Charles, LA · On-site

$13.75 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...

The Court Support team works with courts all throughout the country to ensure that upwards of 100 ... Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as ...

Production Support Engineer

Lake Charles, LA · On-site

$38.50 - $50.25/hr

Independently manage and complete assigned projects, delivering results within agreed timelines and ... Support the development of operating procedures; review and validate training material;update ...

Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools * Stay current with VFD technologies, software updates, and industry ...

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Showing results 1-20

Support Manager information

See Welsh, LA salary details

$19.8K

$59.6K

$106.2K

How much do support manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for support manager in Welsh, LA is $59,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $79,900.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Welsh, LA are hiring for Support Manager jobs?

Cities near Welsh, LA with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Welsh, LA as of August 2026, with employment types broken down into 2% As Needed, 73% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $59,600 per year, or $28.7 per hour.

Manager Product Support 1 - Days / Nights

Lake Charles, LA • On-site


Northrop Grumman Corporation
Space Research Administration • 10K+ employees

8.3

Company rating: 8.3 out of 10

Based on 368 frontline employees who took The Breakroom Quiz

66th of 545 rated manufacturers

People enjoy working here

Good employer

Recommended by students


Full-time

Medical, Life, PTO

Re-posted 17 days ago


Job description

RELOCATION ASSISTANCE: Relocation assistance may be availableCLEARANCE REQUIRED FOR START: NoCLEARANCE TYPE: NoneTRAVEL: Yes, 10% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Our Leaders at Northrop Grumman live our values daily and encourage our teams to do the same.We do the right thing:upholding the highest ethical standards and facilitating a safe and respectful environment that attracts, retains, and inspires a diverse and engaged team.We do what we promise:holding yourself and others accountable to meet predictable and balanced results.We commit to shared success:operating as OneNG and removing barriers for our teams. Finally,We pioneer:setting a vision that shapes the future and inspires others.

Are you interested in expanding your career through experience and exposure, all the while supporting a mission that seeks to ensure the security of our nation and its allies? If so, then Northrop Grumman may be the place for you. As a leading global security company providing innovative systems, products and solutions to customers worldwide, Northrop Grumman offers an extraordinary portfolio of capabilities and technologies. Here at Northrop Grumman, we are comprised of professionals that bring different perspectives, are curious about the world, accepting each other, and understand that the more ideas, backgrounds, and experiences we bring to our work, the more innovative we can be. As we continue to build our talented workforce we look for professionals that exemplify our core values, leadership characteristics, and approach to innovation.


Are you ready to put your Managerial experience to work at Northrop Grumman? If so, our Defense Systems wants you to join our team as a Product Support Manager 1 and join our team of qualified, diverse individuals! The role will be based in Lake Charles, LA.

Your duties include, but not limited to:

  • You will have direct supervisory or management responsibilities for one integrated support element. This will include systems analysis, spares, provisioning, technical data, training, maintenance or modifications, support equipment and facilities.

  • You will be responsible for daily operations of a team or work unit (direct supervision of the staff, assignment of work, schedules, day-to-day workflow, and operating costs).

  • Responsible for cost, schedule, and technical performance of a specific unit or work package; life cycle support type contract or broad responsibility for all aspects of program performance on a delivery order or small technical services-type contract.

Basic Qualifications:

  • High school diploma or equivalent and 10 years of relevant experience; or Bachelor's Degree and 7 years of relevant experience; or Masters degree and 5 years of relevant experience.

  • Must have and maintain a valid driver's license.

  • Proficient in MS Excel, Word, PowerPoint is required.

  • Must be willing to work a flexible work schedule that may include extended shifts, nights, holidays, weekends and support on-call status when necessary.

  • Experience managing property and/or support equipment.

  • Experience with procurement of consumables, tooling, and repair tooling.

  • Experience in min/max shelf stock analysis and recommendation.

  • Experience with asset management and distribution between multiple locations CONUS and OCONUS.

Preferred Qualifications:

  • Aviation and Aerospace Industry Operational Logistics supervisory experience.

  • Military experience in a logistics discipline to include deployments in a multi-level environment.

  • Experience with the procurement of consumables and aviation tooling requirements.

  • Experience managing government property.

  • SAP knowledge and experience.

  • Ability to demonstrate independent creative thinking and problem-solving capabilities. Experience leading continuous improvement initiatives that drive change in an organization.

  • Experience managing subcontractors/vendors that support the organizations mission.

  • Demonstrated experience managing multiple concurrent tasks or workstreams, meeting deadlines in both independent and team environments.

  • Experience in the aerospace/defense industry or within the Department of Defense.

  • Knowledge and experience in DOD acquisition.

  • Experience using military DD Form 1149 is required for accepting GFP equipment.

  • Familiarity with basis of estimates and proposal development.

Primary Level Salary Range: $95,000.00 - $142,600.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

Northrop Grumman logo

About Northrop Grumman

Sourced by ZipRecruiter

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible.

Industry

Space research administration

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

Year founded

1939


What Northrop Grumman employees say

Pay

Benefits

Hours and flexibility

Workplace

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