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Support Manager Jobs in Monroe, LA (NOW HIRING)

Georgia

Child Support Services Agent 2

Monroe, LA · On-site

$40K - $55K/yr

Manages a caseload to ensure that child support obligations are met. * Performs other professional responsibilities as assigned by supervisor. Preferred Qualifications : * Bachelor's degree from an ...

Meta

Facility Support Lead

Rayville, LA · On-site

$143K/yr

Provide vendor management support including budget execution, routine business reviews, contractor provisioning, financial and invoice management and ensuring work quality meets contractual and ...

Winston Retail

Retail Support Merchandiser

Rayville, LA · On-site

$14 - $15/hr

Manage schedules and assigned store visits to ensure deliverables are completed on time. * Maintain a high level of quality, professionalism, and accountability across all assignments. * Support ...

Winston Retail

Retail Support Merchandiser

Bastrop, LA · On-site

$14 - $15/hr

Manage schedules and assigned store visits to ensure deliverables are completed on time. * Maintain a high level of quality, professionalism, and accountability across all assignments. * Support ...

Sunstate Equipment

Equipment Support II

Calhoun, LA

You will help manage the flow of equipment in and out of the yard, prepare equipment for delivery, assist customers and drivers with loading and unloading, fuel equipment, and support technicians and ...

Sunstate

Equipment Support II

Calhoun, LA · On-site

You will help manage the flow of equipment in and out of the yard, prepare equipment for delivery, assist customers and drivers with loading and unloading, fuel equipment, and support technicians and ...

Louisiana Land Bank

Loan Acct Support Analyst

Monroe, LA · On-site

$36K - $48K/yr

Prefer experience in the operation, maintenance, and end-user support of loan accounting, cash management, general ledger, and/or other loan accounting systems. JOB PURPOSE AND SCOPE: Performs ...

Louisiana Land Bank

Loan Acct Support Analyst

Monroe, LA · On-site

$36K - $48K/yr

Prefer experience in the operation, maintenance, and end-user support of loan accounting, cash management, general ledger, and/or other loan accounting systems. JOB PURPOSE AND SCOPE: Performs ...

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Support Manager information

See Monroe, LA salary details

$21.6K

$65.3K

$116.4K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in Monroe, LA is $65,314.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $87,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Monroe, LA?

The most popular types of Support jobs in Monroe, LA are:

What job categories do people searching Support Manager jobs in Monroe, LA look for?

The top searched job categories for Support Manager jobs in Monroe, LA are:

What cities near Monroe, LA are hiring for Support Manager jobs?

Cities near Monroe, LA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Monroe, LA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $65,314 per year, or $31.4 per hour.

DSW (Direct Support Worker)

A First Name Basis

Calhoun, LA • On-site

$10.50/hr

Full-time, Part-time, Per diem

Retirement

Posted 3 days ago

New

A First Name Basis rating

3.0

Company rating: 3.0 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Who we are:
A First Name Basis (AFNB) is one of the fastest-growing in-home care providers in the region, with 40+ offices across four states. We're reimagining what it means to serve seniors and individuals with disabilities-by building strong caregiver careers, implementing smart clinical and scheduling systems, and ensuring compliance and care quality are never compromised.
Why join us?
We believe in providing care that feels like family. We are looking for dedicated caregivers who want to make a difference in the lives of seniors and individuals with disabilities across Louisiana, Mississippi, Arkansas, and South Carolina. Join a team that values compassion, respect, and teamwork.
Title: DSW (Direct Support Worker)
Location: Marksville, LA; Bunkie, LA; Simmesport, LA
Schedule: Full Time, Part Time, PRN,
Compensation: $10.50/hr
Responsibilities:
  • Provide personal care support including bathing, grooming, dressing, oral hygiene, toileting, etc.
  • Provide companionship and emotional support
  • Light housekeeping and meal preparation and assist with feeding as needed
  • Medication reminders and accompany clients to appointments
  • Monitor and report changes in client health and well-being
  • Maintain a clean, safe, and orderly client environment
  • Ensure proper use of safety equipment
  • Document care provided according to company and regulatory standards
  • Travel reliably to patient homes and assigned visits across the service area
  • Complete required in-service training upon hire and annually
  • Ability to follow written care instructions and document services provided

Benefits:
  • Competitive hourly pay with overtime opportunities
  • Daily pay available
  • Flexible scheduling to fit your lifestyle
  • Supportive and respectful team environment
  • 401(k) + employer match

Requirements
Requirements:
  • High school diploma or GED
  • Valid ID and reliable transportation, and ability to travel to client homes
  • Ability to pass pre-employment screenings: background check and drug screen
  • Willingness to complete competency and skills assessments
  • Ability to work independently in home settings
  • Willingness to complete background screening and all onboarding requirements
  • A kind heart and a positive attitude, with compassion, patience, and professionalism with vulnerable populations

Physical Requirements:
  • Ability to lift, transfer, and reposition clients weighing up to 50 lbs., with or without assistive equipment (gait belt, Hoyer lift).
  • Prolonged periods of standing, walking, bending, kneeling, and stooping throughout shifts ranging from 4-12 hours.
  • Sufficient strength and stamina to assist with client mobility, including navigating stairs, uneven surfaces, and vehicle transfers.
  • Ability to frequently bend, stoop, kneel, crouch, and reach.
  • Fine motor dexterity to assist with grooming, dressing, feeding, medication management, and operation of medical equipment.
  • Adequate vision and hearing to monitor client safety and detect changes in condition.
  • Ability to perform light household tasks such as cleaning, laundry, and carrying groceries.
  • Ability to work in a private home environment, including navigating varying layouts, tight spaces, and differing temperatures.

Preferred:
  • Active Home Health Aide or Certified Nursing Assistant (CNA) certification.
  • Previous DSW (Direct Service Worker) Experience.
  • Previous Personal Care Attendant (PCA) Experience.

If you're ready to be the difference maker in someone's life - Apply today or drop in and see us on Mondays, Wednesdays, or Fridays - we'll be waiting!
Salary Description
10.50

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