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Support Manager Jobs in Monroe, LA (NOW HIRING)

Wendy's

Restaurant Manager

West Monroe, LA

What you'll doThe Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

Wendy's

Restaurant Manager

Monroe, LA

What you'll doThe Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

Wendy's

Restaurant Manager

Monroe, LA · On-site

Why Wendy's The Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

Wendy's

Restaurant Manager

Monroe, LA · On-site

What you'll doThe Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

Wendy's

Restaurant Manager

Monroe, LA · On-site

Why Wendy's The Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

Wendy's

Restaurant Manager

West Monroe, LA · On-site

Why Wendy's The Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

Wendy's

Restaurant Manager

West Monroe, LA

What you'll doThe Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

Wendy's

Restaurant Manager

Bastrop, LA

What you'll doThe Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

Wendy's

Restaurant Manager

Monroe, LA

What you'll doThe Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

Wendy's

Restaurant Manager

West Monroe, LA · On-site

Why Wendy's The Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

Wendy's

Restaurant Manager

Monroe, LA

What you'll doThe Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

Wendy's

Restaurant Manager

Bastrop, LA · On-site

Why Wendy's The Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

Wendy's

Restaurant Manager

Monroe, LA · On-site

Why Wendy's The Restaurant Manager will support the General Manager by providing coaching to the team and creating a fun, inviting work environment where the team feels respected and valued. The ...

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Support Manager information

See Monroe, LA salary details

$21.6K

$65.3K

$116.4K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in Monroe, LA is $65,314.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $87,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Monroe, LA?

The most popular types of Support jobs in Monroe, LA are:

What job categories do people searching Support Manager jobs in Monroe, LA look for?

The top searched job categories for Support Manager jobs in Monroe, LA are:

What cities near Monroe, LA are hiring for Support Manager jobs?

Cities near Monroe, LA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Monroe, LA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $65,314 per year, or $31.4 per hour.

Network Engineer, Foundation & Support

Meta

Rayville, LA

$135K/yr

Full-time

Re-posted 3 days ago

Meta rating

7.8

Company rating: 7.8 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

139th of 247 rated software companies

Job description

Meta is seeking a Network Engineer to join the Foundation and Support team, focused on the deployment, operations, and lifecycle management of enterprise network services (ENS) that underpin Meta's site infrastructure. In this role, you will plan, deploy, and operationalize network systems that support Meta's physical sites globally, ensuring reliable connectivity and service continuity across campus and facility environments. You will drive incident response, change management, and cross-functional collaboration with vendors and internal teams, while leveraging AIOps and automation to enhance network reliability and operational efficiency.
Network Engineer, Foundation & Support Responsibilities:
  • Plan and execute end-to-end deployment of enterprise network services across Meta's physical sites, including LAN, WAN, wireless, and access layer infrastructure
  • Evaluate site-specific network requirements and design deployment architectures that align with foundation infrastructure standards and capacity targets
  • Lead incident response for network outages, performing root cause analysis, coordinating remediation efforts, and implementing corrective actions to prevent recurrence
  • Drive change management processes for network infrastructure updates, ensuring proper review, testing, and rollout procedures are followed
  • Collaborate with vendors, site operations, facilities, and cross-functional infrastructure teams to coordinate network initiatives and resolve complex issues
  • Develop and maintain deployment runbooks, network topology documentation, and configuration standards for enterprise site services
  • Leverage AIOps tools and automation to accelerate network provisioning, anomaly detection, configuration validation, and operational reporting
  • Analyze network performance data and incident trends to inform proactive improvements to site network reliability and deployment quality
  • Advise cross-functional partners on complex site network matters, including capacity planning, technology refresh cycles, and deployment sequencing
  • Track deployment milestones and operational metrics, surfacing risks early and communicating progress to stakeholders and leadership

Minimum Qualifications:
  • Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
  • Experience leading incident response and troubleshooting for network outages in enterprise environments
  • 6+ years of experience in network engineering, with a focus on enterprise network deployment, operations, and site services infrastructure
  • Experience coordinating with vendors and cross-functional teams including facilities, site operations, and infrastructure engineering
  • 6+ years of experience designing, deploying, and operating LAN, WAN, and wireless network environments at scale across multiple physical sites
  • Experience with network configuration and provisioning automation using scripting languages such as Python or Ansible

Preferred Qualifications:
  • Industry certifications in network engineering such as CCNP, CCIE, or equivalent demonstrating depth in enterprise networking technologies
  • Experience with AIOps platforms, network observability tooling, and automation frameworks used to enhance operational efficiency and incident detection
  • Experience deploying enterprise network services in large-scale campus or data center environments, including structured cabling, access switching, and wireless access point infrastructure
  • Experience developing or refining network automation pipelines that reduce manual provisioning effort and configuration drift
  • Experience with change management processes and ITSM tools for network infrastructure updates
  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$135,000/year to $191,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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