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Support Manager Jobs in Tennessee (NOW HIRING)

Solomon Page

PMO Procurement Support Manager

Nashville, TN · On-site

$70 - $75/hr

... Support Manager to support a large-scale procurement transformation initiative. This high-visibility role partners with Procurement, Finance, and business leaders to drive executive reporting ...

Tory Burch LLC

Support Supervisor

Sevierville, TN · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

Tory Burch

Support Supervisor

Sevierville, TN

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

UHS

REG ACCOUNT MANAGER - PATRIOT SUPPORT

Brentwood, TN · On-site

Responsibilities Universal Health Services (UHS) is seeking a talented and dynamic Regional Account Manager - Patriot Support to join our team of dedicated healthcare professionals. Position Summary:

Orgill, Inc.

Specialist Dealer Sales Support

Collierville, TN · On-site

$20 - $27/hr

Work with Dealer Sales Supervisor to assist Business Development Managers, District Managers and Sales Representatives to assist with all sales support duties. Must be able to follow close attention ...

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Support Manager information

See Tennessee salary details

$20.4K

$61.6K

$109.8K

How much do support manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for support manager in Tennessee is $61,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $82,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Tennessee?

The most popular types of Support jobs in Tennessee are:

What are popular job titles related to Support Manager jobs in Tennessee?

For Support Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in Tennessee look for?

The top searched job categories for Support Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Support Manager jobs?

Cities in Tennessee with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $61,626 per year, or $29.6 per hour.

Health Support Services Manager

Clarksville, TN • On-site

AdvanceCare Health Services
Health Care and Social Assistance • 11 - 50 employees
Learn more about AdvanceCare Health Servicesexternal

Full-time

Posted 9 days ago

Job description

We are seeking a detail-oriented and dependable Health Support Services Manager to support individuals receiving community-based residential services. This is a hybrid position. 


This position is responsible for maintaining accurate health-related records, coordinating medical appointments and follow-up, monitoring medication documentation, maintaining prescriptions and physician orders, and ensuring required documentation is current and complete.


The ideal candidate is highly organized, comfortable managing multiple priorities, and able to work independently while maintaining strong communication with staff, healthcare providers, and leadership.


Essential Responsibilities

  • Coordinate and track medical and follow-up appointments for individuals served.
  • Maintain accurate and complete health-related documentation within the electronic records system.
  • Review Medication Administration Records (MARs) for accuracy and compliance.
  • Track and maintain current prescriptions and physician orders.
  • Communicate with physician offices, pharmacies, and other healthcare providers to obtain required documentation.
  • Monitor records to ensure required updates and follow-up are completed timely.
  • Maintain current emergency and health-related information for individuals served.
  • Support staff with maintaining accurate and current information within electronic record systems.
  • Identify missing, incomplete, or outdated documentation and follow through until resolved.
  • Maintain organized tracking systems for appointments, prescriptions, orders, and outstanding items.
  • Work cooperatively with department leadership, staff, individuals served, families, and external providers.
  • Provide guidance and oversight related to department processes and documentation requirements.
  • Maintain confidentiality and follow organizational policies and applicable program requirements.
  • Perform additional duties as needed to support department and organizational operations.

Qualifications

  • Previous experience in healthcare administration, medication coordination, medical records, pharmacy, residential services, or a related field preferred.
  • Experience supporting individuals with intellectual and developmental disabilities is preferred.
  • Experience working with medications, prescriptions, physician orders, MARs, and medical appointments preferred.
  • Previous leadership, supervisory, or office management experience is a plus.
  • Strong organizational and time-management skills.
  • Excellent attention to detail and documentation accuracy.
  • Ability to manage multiple responsibilities and deadlines.
  • Strong written and verbal communication skills.
  • Ability to work independently and follow issues through completion.
  • Comfortable using electronic record systems, email, spreadsheets, calendars, and other office technology.
  • Ability to communicate professionally with healthcare providers, pharmacies, staff, families, and leadership.

Preferred Experience

Experience with community-based residential services, intellectual and developmental disability programs, electronic health records, medication documentation, and regulatory compliance is strongly preferred.


LPN licensure is preferred but not required, and candidates with relevant healthcare or medication management experience are encouraged to apply.