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Support Manager Jobs in Tennessee (NOW HIRING)

Equiliem

PMO Procurement Support Manager

Nashville, TN

$81 - $83/hr

... Support Manager Nashville, TN Pay: $81.00 - $83.00 per hour 26-08496 Job Summary The PMO Procurement Support Manager supports the Procurement transformation program by managing executive reporting ...

Tory Burch

Support Supervisor

Sevierville, TN · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

Tory Burch LLC

Support Supervisor

Sevierville, TN · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Tennessee

Support Manager information

See Tennessee salary details

$20.4K

$61.6K

$109.8K

How much do support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for support manager in Tennessee is $61,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $82,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Tennessee?

The most popular types of Support jobs in Tennessee are:

What cities in Tennessee are hiring for Support Manager jobs?

Cities in Tennessee with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $61,626 per year, or $29.6 per hour.

PMO Procurement Support Manager

Equiliem

Nashville, TN

$81 - $83/hr

Full-time

Posted 5 days ago

Job description

PMO Procurement Support Manager
Nashville, TN
Pay: $81.00 - $83.00 per hour
26-08496
Job Summary

The PMO Procurement Support Manager supports the Procurement transformation program by managing executive reporting, team operating rhythms, pipeline expansion activities, and cross-functional coordination. This role serves as a key connection point between Procurement leadership, Finance, and Business Unit stakeholders by translating initiative data into clear, decision-ready materials and ensuring follow-up on key actions and deliverables. The successful candidate is highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced and evolving environment.

Job Responsibilities

  • Prepare and maintain executive-level reporting, including savings overviews and pipeline commentary.
  • Develop agendas, presentations, and supporting materials for executive and finance leadership meetings.
  • Maintain Business Unit Finance files with current initiative data and develop materials to support alignment on savings delivery.
  • Track and facilitate action items from executive, finance, and Business Unit meetings through completion.
  • Support coordination and follow-up with Procurement Tower Leads and other stakeholders.
  • Refine templates, communications, and coordination processes supporting ongoing Business Unit collaboration.
  • Support onboarding and training for new Procurement team members.
  • Develop weekly Operations Review materials, dashboards, and talking points.
  • Draft meeting minutes and track milestones and accountability following Operations Reviews.
  • Develop agendas and materials for monthly All Hands meetings and analyze employee Pulse Check survey results.
  • Develop and maintain Procurement standard operating procedure documentation.
  • Consolidate pipeline expansion initiatives into a centralized view, including baselines, savings estimates, and due dates.
  • Support the addition and maintenance of new initiatives within Asana.
  • Develop and refresh category-level savings heatmaps and other leadership reporting.
  • Support development of an ongoing category strategy cadence aligned with annual planning and budgeting cycles.

Job Requirements

  • 7-10+ years of experience in PMO, program management, management consulting, or a related field.
  • Experience supporting procurement, finance, or M&A integration initiatives.
  • Strong executive communication and presentation skills.
  • Advanced Microsoft PowerPoint and Excel skills.
  • Strong organizational and project management skills.
  • Ability to manage multiple concurrent weekly, monthly, and ad hoc stakeholder activities.
  • Strong attention to detail and accuracy.
  • Ability to work independently and manage competing priorities.
  • Comfortable working in an ambiguous, fast-paced, and evolving environment.
  • Strong ability to translate complex information into clear, decision-ready materials.

Preferred Experience

  • Experience with Asana or a similar work-management platform.
  • Experience supporting procurement transformation programs.
  • Experience with savings tracking, pipeline management, or category strategy.
  • Experience supporting post-merger integration or other large-scale transformation initiatives.
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About Equiliem

Sourced by ZipRecruiter

Equiliem specializes in staffing clinical, non-clinical, and allied personnel. We excel in all levels, disciplines, and specialties within the healthcare spectrum. Our projects range from short to long term local and travel assignments. Equiliem has been recognized as a certified small business enterprise. In addition, we are proud that we have earned the prestigious Joint Commission accreditation for staffing firms and have been awarded Best in Staffing 4 years running by our employees and client partners.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

East Brunswick, NJ, US

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