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Support Manager Jobs in Tennessee (NOW HIRING)

Wellpath

Medicaid Support Manager

Franklin, TN

Overview The Medicaid Support Manager leads the Medicaid Support Team and serves as the organization's subject matter expert on Medicaid eligibility, enrollment, and hospital claims processes. This ...

Wellpath

Medicaid Support Manager

Franklin, TN · On-site

How you make a difference The Medicaid Support Manager leads the Medicaid Support Team and serves as the organization's subject matter expert on Medicaid eligibility, enrollment, and hospital claims ...

Wellpath

Medicaid Support Manager

Franklin, TN

How you make a difference The Medicaid Support Manager leads the Medicaid Support Team and serves as the organization's subject matter expert on Medicaid eligibility, enrollment, and hospital claims ...

Wellpath

Medicaid Support Manager

Franklin, TN

How you make a difference The Medicaid Support Manager leads the Medicaid Support Team and serves as the organization's subject matter expert on Medicaid eligibility, enrollment, and hospital claims ...

Wellpath

Medicaid Support Manager

Franklin, TN · On-site

The Medicaid Support Manager leads the Medicaid Support Team and serves as the organization's subject matter expert on Medicaid eligibility, enrollment, and hospital claims processes. This role ...

Wellpath

Medicaid Support Manager

Franklin, TN

How you make a difference The Medicaid Support Manager leads the Medicaid Support Team and serves as the organization's subject matter expert on Medicaid eligibility, enrollment, and hospital claims ...

Raymondjames

Desktop Support Manager

Memphis, TN · Hybrid

Summary Manages a help desk team to support and resolve end-user issues with computer hardware or software. Manages the overall response to user inquiries, ensures the team can troubleshoot, diagnose ...

MSHN Enterprises

Be Seen First

Home Support Manager

Dayton, TN · On-site

$11 - $13/hr

... management, as well as individual therapy.

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Showing results 1-20

All JobsSupport Manager JobsSupport Manager Jobs in Tennessee

Support Manager information

See Tennessee salary details

$20.4K

$61.6K

$109.8K

How much do support manager jobs pay per year?

As of Jun 28, 2026, the average yearly pay for support manager in Tennessee is $61,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $82,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What jobs pay 500,000 a year in the US?

Support managers typically do not earn $500,000 annually; such high salaries are more common in executive roles, specialized medical fields, or high-level corporate positions. In some cases, senior support or technical directors in large companies with bonuses and stock options can reach this level, but it is rare. Most support management roles have salaries significantly below this threshold.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What jobs pay 2000 a day?

Support managers typically do not earn $2,000 a day; such high daily earnings are more common in specialized roles like executive consultants, high-level sales directors, or certain freelance professionals with significant experience and client bases. These roles often require advanced skills, certifications, or extensive industry expertise. Most support management positions have salaries that are significantly lower than this figure.

What job makes $10,000 a month without a degree?

Support managers typically do not earn $10,000 a month without a degree; high earnings in support roles usually require extensive experience or specialized skills. Jobs that can reach this level without a degree include sales, real estate, or certain entrepreneurial ventures, but they often depend on performance, network, and industry. Most high-paying roles in support or customer service require relevant experience and strong leadership abilities.
What are the most commonly searched types of Support jobs in Tennessee? The most popular types of Support jobs in Tennessee are:
What cities in Tennessee are hiring for Support Manager jobs? Cities in Tennessee with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Tennessee as of June 2026, with employment types broken down into 2% As Needed, 81% Full Time, 8% Part Time, and 9% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $61,626 per year, or $29.6 per hour.
Medicaid Support Manager

Medicaid Support Manager

Wellpath

Franklin, TN

Full-time

Posted 9 days ago

Wellpath rating

7.1

Company rating: 7.1 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

372nd of 877 rated healthcare providers

Job description

Overview

The Medicaid Support Manager leads the Medicaid Support Team and serves as the organization’s subject matter expert on Medicaid eligibility, enrollment, and hospital claims processes. This role builds and manages workflows that help field teams submit, track, and resolve Medicaid applications while partnering with operations, utilization management, and claims to ensure eligible costs are reimbursed. The Manager also monitors regulatory changes, tracks key performance metrics, and keeps leadership informed of risks, trends, and opportunities.


Responsibilities

  • Serve as the organization’s expert on Medicaid eligibility and enrollment
  • Monitor Medicaid policy and process changes and communicate impacts to leadership
  • Build and manage workflows that support field teams in submitting and tracking Medicaid applications
  • Partner with field, operations, utilization management, and claims teams to ensure eligible costs are reimbursed
  • Track, maintain, and share key performance metrics to measure effectiveness and outcomes

Qualifications

Education

  • Bachelor’s degree required, MBA preferred.

Experience

  • Knowledge of State Medicaid eligibility and enrollment guidelines and understanding of hospital claims processing practices.

Licenses/Certifications

  • None required

What Wellpath employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom