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Support Manager Jobs in Tennessee (NOW HIRING)

Legacy Management

Field Support Manager

Nashville, TN · On-site

$55K - $70K/yr

Field Support Manager Travel 75%-95% Required | Hospitality Operations LeadershipPosition SummaryThe Field Support Manager provides operational and leadership support to General Managers across ...

Alphabe Insight

Customer Support Manager

Nashville, TN · On-site

Customer Support Manager Skillbridge Academy is a forward-thinking organization dedicated to building strong operational foundations through people, structure, and service excellence. We believe that ...

Alphabe Insight

Customer Support Manager

Nashville, TN · On-site

Customer Support Manager Skillbridge Academy is a forward-thinking organization dedicated to building strong operational foundations through people, structure, and service excellence. We believe that ...

Five Star Food Service, Inc

Dining Support Manager

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Dining Support Manager TN, Nashville About the Role Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, delivering exceptional dining experiences to businesses ...

Republic Services

Finance Support Manager

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Finance Support Manager will partner with business stakeholders to analyze financial performance, identify trends, develop insights, and drive strategic decision-making. PRINCIPLE ...

Republic Services

Finance Support Manager

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Finance Support Manager will partner with business stakeholders to analyze financial performance, identify trends, develop insights, and drive strategic decision-making. PRINCIPLE ...

Mars

Value Stream Support Manager

Chattanooga, TN · On-site

Value Stream Support Manager The Value Stream Support Manager role is the heart of our operations, directing the flow of the entire supply chain and ensuring the highest standards of quality and food ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Tennessee

Support Manager information

See Tennessee salary details

$20.4K

$61.6K

$109.8K

How much do support manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for support manager in Tennessee is $61,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $82,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Tennessee?

The most popular types of Support jobs in Tennessee are:

What cities in Tennessee are hiring for Support Manager jobs?

Cities in Tennessee with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $61,626 per year, or $29.6 per hour.

Medicaid Support Manager

Wellpath / Correct Care Solutions

Franklin, TN • On-site

$70 - $90/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

We're on a path to better healthcare. Join us
  • Make a difference every day in the lives of the underserved
  • Join a mission driven organization with a people first culture
  • Excellent career growth opportunities
What we support
  • Caring for overlooked, underserved, and vulnerable patients
  • Diversity, equity, inclusion, and belonging
  • Autonomy in a warm team environment
  • Growth and training
Perks and Benefits

In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including:

  • DailyPay, receive your money as you earn it!
  • Tuition Assistance and dependent Scholarships
  • Employee Assistance Program (EAP) including free counseling and health coaching
  • Company paid life insurance
  • Tax free Health Spending Accounts (HSA)
  • Wellness program featuring fitness memberships and product discounts
  • Preferred banking partnership and discounted rates for home and auto loans

*Eligibility for perks and benefits varies based on employee type and length of service.

Why Us

Now is your moment to make a difference in the lives of the underserved. If there is one unifying characteristic of everyone on our team, it is the deep desire to make a difference by helping society's most vulnerable and often overlooked individuals. Every day we have the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most. For those whose calling it is to serve others, now is your moment to join our mission to provide quality care to every patient with compassion, collaboration, and innovation, to live our mantra to “Always Do The Right Thing!”, and to collectively do our part to heal the world, one patient at a time.

How you make a difference

The Medicaid Support Manager leads the Medicaid Support Team and serves as the organization’s subject matter expert on Medicaid eligibility, enrollment, and hospital claims processes. This role builds and manages workflows that help field teams submit, track, and resolve Medicaid applications while partnering with operations, utilization management, and claims to ensure eligible costs are reimbursed. The Manager also monitors regulatory changes, tracks key performance metrics, and keeps leadership informed of risks, trends, and opportunities.

Key Responsibilities
  • Serve as the organization’s expert on Medicaid eligibility and enrollment
  • Monitor Medicaid policy and process changes and communicate impacts to leadership
  • Build and manage workflows that support field teams in submitting and tracking Medicaid applications
  • Partner with field, operations, utilization management, and claims teams to ensure eligible costs are reimbursed
  • Track, maintain, and share key performance metrics to measure effectiveness and outcomes Qualifications & Requirements

    Education

    • Bachelor’s degree required, MBA preferred.

    Experience

    • Knowledge of State Medicaid eligibility and enrollment guidelines and understanding of hospital claims processing practices.

    Licenses/Certifications

    • None required
    We are an Equal Employment Opportunity/Affirmative Action Employer

    We celebrate diversity and are committed to creating an inclusive environment for all employees.

    If you are excited about a role but your experience doesn’t seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.

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