ZipRecruiter

Log In

1

Support Manager Jobs in Tennessee (NOW HIRING)

Legacy Management

Field Support Manager

Nashville, TN · On-site

$55K - $70K/yr

Field Support Manager Travel 75%-95% Required | Hospitality Operations LeadershipPosition SummaryThe Field Support Manager provides operational and leadership support to General Managers across ...

Mars

Value Stream Support Manager

Chattanooga, TN · On-site

Value Stream Support Manager The Value Stream Support Manager role is the heart of our operations, directing the flow of the entire supply chain and ensuring the highest standards of quality and food ...

next page

Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Tennessee

Support Manager information

See Tennessee salary details

$20.4K

$61.6K

$109.8K

How much do support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for support manager in Tennessee is $61,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $82,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Tennessee?

The most popular types of Support jobs in Tennessee are:

What cities in Tennessee are hiring for Support Manager jobs?

Cities in Tennessee with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $61,626 per year, or $29.6 per hour.

Field Support Manager

Legacy Management

Nashville, TN • On-site

$55K - $70K/yr

Full-time

Posted 4 days ago

Job description

Field Support Manager Travel 75%-95% Required | Hospitality Operations LeadershipPosition SummaryThe Field Support Manager provides operational and leadership support to General Managers across assigned hotel locations. This role is highly hands-on and requires the ability to step into day‑to‑day hotel operations as needed, including assuming General Manager responsibilities and performing front desk, housekeeping, maintenance, laundry, and other hotel functions. The Field Support Manager plays a critical role in ensuring operational excellence, guest satisfaction, employee engagement, and compliance with company standards.This position requires extensive travel, with time spent in the field supporting hotel teams.Essential Duties & ResponsibilitiesGuest Service & OperationsThis role leads by example in delivering excellent guest service, resolving concerns quickly, and ensuring quality standards are met at all occupancy levels. Responsibilities include daily room inspections, maintaining cleanliness, safety, and security, addressing operational issues, and promoting company and brand loyalty programs.Leadership & Team DevelopmentThe position recruits, hires, trains, and supervises hotel employees while clearly communicating expectations and enforcing company policies. It fosters a respectful, inclusive workplace, manages performance fairly, recognizes strong work, addresses issues professionally, and supports ongoing development.Safety, Compliance & AdministrationThis role ensures compliance with all safety, security, and regulatory requirements, including OSHA and company standards. It addresses unsafe conditions, manages audits, oversees key control and security procedures, and works with local law enforcement as needed. Financial responsibilities include payroll, cash handling, reporting, inventory control, scheduling, and understanding hotel‑level profit and loss.Sales, Community & Operational SupportThe position supports marketing and sales efforts through competitor analysis and market awareness, builds positive community relationships, and assists with local engagement. The role requires flexibility to perform all hotel positions as needed and to support preventive maintenance and equipment needs.Job RequirementsBasic computer skills, including Microsoft Office.Strong written and verbal communication skills.Excellent organizational and multitasking abilities.Attention to detail and problem‑solving skills.Understanding of basic engineering and maintenance principles.Reliable, professional, and consistent work ethic.Education & ExperienceBachelor's degree or equivalent experience preferred.Prior hotel operations or hospitality leadership experience strongly preferred.Licenses & CertificationsValid driver's license. Must be insurable for driving. Final candidates are subject to a pre-employment background and motor vehicle record review in accordance with company policy, as travel and driving are essential functions of this position.Physical & Travel RequirementsAbility to drive a vehicle and travel by airplane.Ability to inspect hotel premises, including walking hallways and stairs.Assist guests and staff during emergencies.Ability to perform the physical duties of all hotel positions.Extended travel required: 75%–95% of the time.Supervisory ResponsibilityDirect supervision of all staff at assigned hotel locations.Safety RequirementsMust follow all safety procedures when in hotel facilities, operating vehicles, or performing field duties.
Job Posted by ApplicantPro