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Support Manager Jobs in Tennessee (NOW HIRING)

Raymondjames

Desktop Support Manager

Memphis, TN · Hybrid

Summary Manages a help desk team to support and resolve end-user issues with computer hardware or software. Manages the overall response to user inquiries, ensures the team can troubleshoot, diagnose ...

WM

Fleet Field Support Manager

Nashville, TN · On-site

$106.37K - $158.97K/yr

Communicates facility support observations, findings, and corrective action issues to the Group Fleet Director, Corporate Management, and support field staff, as needed. * Travel, as required, to ...

DSV A/S

Program Manager Support

Clarksville, TN · On-site

Program Manager Support Time Type: Full Time POSITION SUMMARY The Program Manager Support, leads new business implementations and drives operational continuity across multiple sites. This position ...

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$20.4K

$61.6K

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How much do support manager jobs pay per year?

As of May 29, 2026, the average yearly pay for support manager in Tennessee is $61,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $82,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Tennessee? The most popular types of Support jobs in Tennessee are:
What cities in Tennessee are hiring for Support Manager jobs? Cities in Tennessee with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Tennessee as of May 2026, with employment types broken down into 85% Full Time, 9% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,626 per year, or $29.6 per hour.
Product Support Manager

Product Support Manager

Thompson Machinery - Caterpillar

Nashville, TN

Full-time

Posted 28 days ago

Thompson Machinery rating

7.9

Company rating: 7.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

60th of 139 rated vehicle equipment hire

Job description

Product Support Manager
ABOUT THE COMPANY
Thompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region. Since 1944, Thompson Machinery has been an industry leader, renowned for superior solutions, lasting relationships, and stronger communities. Serving a broad range of customers in the construction, forestry, mining, industrial, governmental, and agricultural industries, as well as trucking, power generation, and marine businesses, Thompson Machinery is a total equipment solution provider.
JOB PROFILE
The Product Support Manager directs all aspects of the company’s Product Support operations for the branch assigned, specifically for equipment service and parts. The position will lead the organization, fostering a team environment centered around its employees and its customer base.
The Product Support Manager leads and supports implementation of strategies for the branch location, including expanding market share and customers within each area. Will ensure each assigned branch location maintains appropriate staffing, scheduling, customer satisfaction, support, and resources.
The Product Support Manager works closely with the Sales team, Service and Parts leadership, and with various Dealership and Caterpillar support representatives and resources to leverage capabilities to align and deliver company goals for profit, market share and customer satisfaction. Responsible for meeting or exceeding customer expectations through service, parts, sales, and Dealership business processes.
BASIC REQUIREMENTS
  • Five or more years of management-level equipment service experience with P amp;L responsibility and demonstrated success in service operations, parts distribution, and a familiarity with sales functions.
  • Multi-location management preferred.
  • Profit amp; Loss responsibility and a high level of financial acumen.
  • Demonstrated success in developing subordinates to take on higher levels of responsibility.
  • Excellent communication ability, presentation skills, and able to work effectively with all levels and departments of the organization.
  • Bachelor’s Degree in business or technical field or relevant experience preferred, High School diploma required.
  • Able to manage and function efficiently in a team-oriented, collaborative work environment.
  • Requires moderate travel, generally within region and Dealership territory.
RESPONSIBILITIES
  • Growth and profitability of the branch.
  • Management development and succession planning.
  • Budget and business planning.
  • Fleet planning, deployment and efficient utilization, and end-of-service disposal.
  • Staffing and coordination of training needs assessment and employee skills development.
  • Safety leadership and compliance with corporate and related regulatory requirements.
Safety
  • Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
  • Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.
Customer Satisfaction
  • Respond to all customer requests in a professional and courteous, timely and responsive manner.
  • Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.
  • Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.
Business
  • Supports the organization’s mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
  • Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
  • Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
  • Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
  • Maintain company and product confidentiality.
  • Attend and participate in all meetings, trainings, and activities as required.
  • Adhere to all Company policies and departmental procedures and rules.
  • All other duties as assigned.
Work Conditions
  • Maintain a clean, safe working environment.
  • Communicate effectively, verbally and in writing.
  • Must be honest, reliable, and dependable, and display a positive attitude.
  • Must be able to work well under occasional pressure or within work standards and deadlines.
  • Must be able to work independently and/or with others in a team environment.
  • Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
  • Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance.
Physical Requirements
  • Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
  • Able to lift up to 20-50 pounds occasionally.
Thompson Machinery offers competitive salaries and a complete benefits package.
Compensation for this position will be commensurate with the candidate’s experience and background.
Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

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