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Support Manager Jobs in Springville, TN (NOW HIRING)

Ajax Distributing Co., INC

Support Delivery

Paris, TN · On-site

$13.25 - $16.75/hr

Provide shelf merchandising to all stores upon request by manager or customer. Maintain cab and bays of truck in a neat and clean manner at all times. Provide excellent rapport and positive exposure ...

DSV A/S

Manager

New Johnsonville, TN · On-site

Budgeting/Financials: • Supports the development of an annual operating budget. • Develops and manages a system of controls to ensure that service levels and operational performance goals are met ...

CVS Health

Pharmacy Manager

Mayfield, KY · On-site

$55.50 - $65.25/hr

Pharmacy Managers support novel program awareness, onboard newly hired pharmacy team members, and recognize colleagues for their success. The Pharmacy Manager consistently exhibits best practices ...

CVS Health

Pharmacy Manager

Mayfield, KY · On-site

$55.50 - $65.25/hr

Pharmacy Managers support novel program awareness, onboard newly hired pharmacy team members, and recognize colleagues for their success. The Pharmacy Manager consistently exhibits best practices ...

Oak St. Health

Pharmacy Manager

Mayfield, KY · On-site

$55.50 - $65.25/hr

Pharmacy Manager We're building a world of health around every individual -- shaping a more ... Supporting safe and accurate prescription fulfillment by following--and directing the pharmacy team ...

Arby's

Shift Manager

Murray, KY

$12.25 - $15.50/hr

You will help support the General Manager and Assistant Manager, ensuring that every shift operates smoothly. If that weren't cool enough, you'll also help team members through performance and ...

Arby's

Shift Manager

Mayfield, KY

$12.75 - $16.25/hr

You will help support the General Manager and Assistant Manager, ensuring that every shift operates smoothly. If that weren't cool enough, you'll also help team members through performance and ...

Arby's

Shift Manager

Mayfield, KY

$12.75 - $16.25/hr

You will help support the General Manager and Assistant Manager, ensuring that every shift operates smoothly. If that weren't cool enough, you'll also help team members through performance and ...

Arby's

Shift Manager

Murray, KY

$12.25 - $15.50/hr

You will help support the General Manager and Assistant Manager, ensuring that every shift operates smoothly. If that weren't cool enough, you'll also help team members through performance and ...

Fourteen Foods

Shift Manager

Paris, TN · On-site

$12 - $15.25/hr

The Shift Manager provides quality customer service and food products using standards set by ... We offer a comprehensive range of benefits designed to support your overall well-being, including ...

Murphy Oil USA

Store Manager

Murray, KY · On-site

As a Murphy USA Store Manager, you'll drive a best-in-class customer experience while managing all ... Supporting rollouts of company initiatives and reaching store-level and district goals * Helping ...

Dairy Queen

Shift Manager

Paris, TN

$12 - $15.25/hr

The Shift Manager provides quality customer service and food products using standards set by ... We offer a comprehensive range of benefits designed to support your overall well-being, including ...

Murphy USA

Store Manager

Murray, KY · On-site

As a Murphy USA Store Manager, you'll drive a best-in-class customer experience while managing all ... Supporting rollouts of company initiatives and reaching store-level and district goals * Helping ...

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Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Springville, TN

Support Manager information

See Springville, TN salary details

$18.8K

$56.6K

$100.9K

How much do support manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for support manager in Springville, TN is $56,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $75,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What cities near Springville, TN are hiring for Support Manager jobs? Cities near Springville, TN with the most Support Manager job openings:
Support Manager jobs near you

Operations Support Specialist

Telephone Electronics Corporation

Camden, TN • On-site

$45K - $60K/yr

Full-time

Posted 2 days ago

Job description

Description
BASIC JOB SUMMARY:
The main purpose of this job is to prioritize and assign tickets to the appropriate field technicians. The person in this position is responsible for documenting and maintaining assignments of customer information from plant records. The Operations Support Specialist relies on instructions and pre-established guidelines to perform the functions of the job and works under immediate supervision.
The Operations Support Specialist is expected to adhere to regulations, Company policies and values, and to represent themselves and the Company in a positive and productive manner.
Adherence to all standard operating procedures, safe work practices as found in the TEC Safety Handbook, and OSHA guidelines is essential to promote safety of all employees.
ESSENTIAL JOB FUNCTIONS:
The essential job functions and duties described below may not be the only requirements of the position. It may be necessary to follow other instructions or perform other related duties as required by the company.
  • Occasional travel for Company related work using a personal vehicle or a company vehicle, therefore, a valid personal driver's license and adequate insurance coverage on the personal vehicle is required at all times
  • Mange incoming technician telephone calls for customer information including exchanges, service types, etc
  • Process customer information from plant records and calculate cable footages for special circuits and determine digital subscriber line (DSL) and Fiber availability
  • Interfaces with customers over the phone to schedule a technician repair or install dispatch
  • Assist Care, Sales, and/or Marketing when needed to maintain TEC system records regarding availability and tracking service order status

OTHER JOB FUNCTIONS:
  • Participate in nonrecurring special projects as requested by management or other departments
  • Communicate with other departments regarding the status of projects, service availability, service order installs and trouble tickets
  • Receive and process special circuit, hosted private branch exchange (HPBX) and other incumbent local exchange carriers (ILEC) and competitive local exchange carriers (CLEC) service orders
  • Compile and analyze historical service order and trouble ticket data using internal applications
  • Contact and coordinate scheduled install time with customers
  • Schedule and coordinate internal timelines within a service o
  • Maintain drop and install calendar working to coordinate internal timelines within a service order
  • Special nonrecurring projects as requested by management or other departments

Requirements
Job Qualifications:
Education/Experience - High school diploma or GED is required.
Knowledge/Skills/Abilities - Experience in the use of TECs operation systems such as for word processing, spreadsheets, and presentations is beneficial. This position requires efficient, professional written and verbal communication skills as well as good organization, presentation, and negotiations skills, including maintaining and meeting various deadlines. The person in this position must possess the ability to multi-task and must be detail oriented with a background in problem solving.

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