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Support Manager Jobs in Rhode Island (NOW HIRING)

IT Support Supervisor

Providence, RI · Remote

$80K - $115K/hr

Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ... Ensure support activities align with healthcare regulations, privacy standards, and organizational ...

Support

Providence, RI · On-site

$16.25 - $21.50/hr

OVERVIEW The Support/Expeditor is organized, detail oriented, and energetic, with a connection to ... Previous BOH management or line experience * FOH management experience a plus * Must be 18 or older

Support

Providence, RI · On-site

$16.25 - $21.50/hr

OVERVIEW The Support/Expeditor is organized, detail oriented, and energetic, with a connection to ... Previous BOH management or line experience * FOH management experience a plus * Must be 18 or older

Logistics Support Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None ... management activities. * Performs a combination of manual and clerical shipping and receiving ...

Showing results 21-40

Support Manager information

See Rhode Island salary details

$22K

$66.5K

$118.5K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in Rhode Island is $66,494.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $89,100.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Rhode Island?

The most popular types of Support jobs in Rhode Island are:

What cities in Rhode Island are hiring for Support Manager jobs?

Cities in Rhode Island with the most Support Manager job openings:

Manager Field People Support Northeast Region

Texas Roadhouse

Cranston, RI • On-site

$75K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago


Texas Roadhouse rating

5.9

Company rating: 5.9 out of 10

Based on 1,107 frontline employees who took The Breakroom Quiz

46th of 89 rated restaurants


Job description

$75,000.00 - $100,000.00 annually

Texas Roadhouse is looking for legendary, passionate Roadies to join our team. If you're ready to bring your energy, partnership, and heart to a place where fun meets purpose, you've come to the right place. Come see why our Roadies love their jobs!

Why This Role Rocks

As a Field People Support Manager, you'll be a trusted partner to our restaurant leaders, helping build great teams, support our people, and keep our culture strong across the region. From recruiting and coaching to employee relations and training, you'll have a direct impact on the success of our restaurants and the Roadies who make them legendary. If you enjoy building relationships, solving problems, and helping others grow, this may be the role for you.

Your Recipe for Success

We're looking for someone who:

  • Has a Bachelor's degree in Human Resources, Business, Organizational Development, Training & Development, or equivalent experience
  • Has 2+ years of Human Resources or recruiting experience, or 4+ years of restaurant management experience
  • Communicates clearly and builds strong relationships with a variety of people
  • Enjoys coaching, developing, and supporting leaders
  • Is organized, detail-oriented, and self-motivated
  • Brings strong collaboration and problem-solving skills
  • Leads with integrity and professionalism
  • Is comfortable using Microsoft Word, Excel, PowerPoint, Outlook, and Teams
  • Can travel up to 40% to support restaurants and field teams

What's On Your Plate

In this role, you'll:

  • Partner with Regional Partners, Market Partners, Managing Partners, and Support Center teams to support our people-first culture
  • Help attract, recruit, and select top management and hourly talent
  • Review staffing needs and support restaurants with recruiting strategies and hiring plans
  • Interview management candidates and provide hiring recommendations
  • Support recruiting events, career fairs, job postings, and hiring initiatives
  • Investigate and help resolve employee relations concerns
  • Coach and advise restaurant leaders on policies, compliance, and people-related matters
  • Assist with training and education programs that help our teams succeed
  • Support new restaurant openings with hiring, training, and people processes
  • Help develop restaurant Admins and support key field programs
  • Monitor HR metrics and identify opportunities for improvement
  • Support HR audits and compliance initiatives
  • Stay informed on employment laws and HR best practices
  • Serve as a reliable partner and resource for the Field People team

Why You'll Love Your Job:

As our founder Kent Taylor said, "We're a people company that just happens to serve steaks." We believe in taking care of the whole Roadie: from professional development opportunities to a robust benefits package. Our culture is just one reason why many of our leaders started as servers, managers, and line cooks, and have grown Legendary careers with us. Here's a taste of what we offer:

  • Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave
  • Generous time off including vacation, parental, donor, and bereavement leave
  • Wellness perks like gym discounts and wellness challenges
  • Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses
  • Delicious discounts at Texas Roadhouse, Bubba's 33, and Jaggers

Support Center employees who meet benefit eligibility receive a comprehensive total rewards package starting the first day of the month after 31 days of employment.

This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

Employment Type: FULL_TIME

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