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Support Manager Jobs in Providence, RI (NOW HIRING)

Citizens

Sr Business Support Manager

Johnston, RI

$127K - $145K/yr

Job Title: Sr Business Support Manager Responsibilities Responsible for coordinating and managing the day-to-day running for project financial analyst team that supports multi-million capital ...

Citizens

Sr Business Support Manager

Johnston, RI · On-site

$127K - $145K/yr

Job Title: Sr Business Support Manager Responsibilities Responsible for coordinating and managing the day-to-day running for project financial analyst team that supports multi-million capital ...

Citizens

Sr Business Support Manager

Johnston, RI

$127K - $145K/yr

Job Title: Sr Business Support Manager Responsibilities Responsible for coordinating and managing the day-to-day running for project financial analyst team that supports multi-million capital ...

Citizens Bank

Sr Business Support Manager

Johnston, RI · On-site

$127K - $145K/yr

Job Title: Sr Business Support Manager Responsibilities Responsible for coordinating and managing the day-to-day running for project financial analyst team that supports multi-million capital ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Providence, RI

Support Manager information

See Providence, RI salary details

$22.7K

$68.6K

$122.2K

How much do support manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for support manager in Providence, RI is $68,594.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $91,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Providence, RI? The most popular types of Support jobs in Providence, RI are:
What cities near Providence, RI are hiring for Support Manager jobs? Cities near Providence, RI with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Providence, RI as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $68,593 per year, or $33 per hour.

Security Operations Support Manager

Allied Universal

West Warwick, RI • On-site

$65K - $71K/yr

Full-time

Posted 11 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,551 frontline employees who took The Breakroom Quiz

77th of 116 rated security

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.


Job Description

The Operations Support Manager is solely responsible for the development, upkeep and maintenance of all staffing and payroll systems at the site level to ensure both contractual compliance and stated financial goals through direct collaboration with the security management team and local regional management personnel. The Operations Support Manager will anticipate and plan for future staffing requirements, drive recruitment efforts through the local office and assign new employees to the appropriate working schedules and posts based on operational requirements and employee strengths. Furthermore, the Operations Support Manager will be responsible for maximizing officer utilization to drive down unnecessary overtime and non-billable expenses.

Additionally, the Operations Support Manager will oversee and safeguard all personnel records, have ownership of uniform and equipment procurement processes, complete all necessary paperwork related to employment in conjunction with the employee, and maintain operational metrics to drive business decisions. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

RESPONSIBILITIES:

  • Manage the payroll and scheduling systems to ensure all positions and shifts are appropriately staffed; all employees are compensated accurately, and all invoices are a true reflection of services rendered
  • Maintain future work schedules by only assigning appropriately trained personnel; implement and improve detailed tracking staff and their completed training and certifications; develop and implement staffing plans to ensure physical security workforce is prepared for emergency operations as well as long-term growth of the workforce
  • Measure and assess the proficiency and effectiveness of physical security staff to ensure they are meeting vendor and client expectations; develop and implement quality assurance programs; provide expert advice regarding resolution of any shortcomings

QUALIFICATIONS:

  • Must possess a high school diploma or equivalent
  • Prior experience as a team leader
  • Must possess one or more of the following:
    • Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
    • Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field
    • Bachelor’s degree in protective service, business, or related field
    • A minimum of 8 or more years of active service in any military branch
    • Associate’s degree (or 60 credits) in criminal justice with current or prior active military service
    • 2 years of verifiable data center security experience
    • 3 years of verifiable private/corporate security experience

Salary: $65,000 - $71,000


Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.


Requisition ID
2026-1641222

What Allied Universal employees say

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

View All Allied Universal Jobs