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Support Manager Jobs in Quebec (NOW HIRING)

Societe Generale

Trade Support Analyst

Montreal, QC · On-site

Managing product lifecycle events (coupons, maturities, recalls, etc.) as part of a progressive ... Providing support to the Exotic Trading desk * Acting as an interface between Front Office, Middle ...

Societe Generale

Trade Support Analyst

Montreal, QC · On-site

Managing product lifecycle events (coupons, maturities, recalls, etc.) as part of a progressive ... Providing support to the Exotic Trading desk * Acting as an interface between Front Office, Middle ...

RH

Gallery Support Associate

Montreal, QC · On-site

RH is seeking a Gallery Support Associate to join our team in providing world-class service to ... Superior organization and time-management skills * Exceptional analytical, problem-solving and ...

HealthCareCAN

Manager, Financial Planning and Program Support Join Northeastern Ontario's Health Care Leaders! Health Sciences North is Northeastern Ontario's academic health sciences centre, where exceptional ...

Fairstone

Store Support Specialist

Montreal, QC · On-site

Support effective, compliant and customer-focused credit card acquisitions through the point-of ... Strong organizational skills and the ability to manage multiple priorities in a fast-paced ...

Unimax

Application Support Technician

Boucherville, QC · Hybrid

Manage user access to business applications. * Support B2B and B2C web platforms. * Manage Zebra and Honeywell mobile devices through the MDM platform. * Support the Salesforce CRM. * Assist with ...

HollisWealth

Transaction Support Clerk

Quebec, QC · Hybrid

Manage mail returned by Canada Post. * Open, sort, and distribute incoming mail to the department. * Distribute daily reports to department employees. * Process cheque shipments according to ...

Atlas Copco

Sales Support Specialist

Montreal, QC · Hybrid

CA$600/day

This position reports to the Digital Marketing and Communication Manager. Main responsibilities ... Supporting TSRs with quote revisions, updates, and re-submissions as required based on customer ...

BRP

PAA Support Advisor

Sherbrooke, QC · Hybrid

We are looking for a PAV Support Advisor who will act as a key resource for our dealer network and ... Ability to manage multiple requests simultaneously. * Bilingual in English and French. * A strong ...

BRP

We are looking for a PAV Support Advisor who will act as a key resource for our dealer network and ... Ability to manage multiple requests simultaneously. * Bilingual in English and French. * A strong ...

Manulife

Sales Support Associate

Montreal, QC · Hybrid

CA$45K - CA$76K/yr

Manage general inbox for workflow assignment * Maintain existing processes for tracking business ... We'll recognize and support you in a flexible environment where well-being and inclusion are more ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Quebec

Support Manager information

See Quebec salary details

$23.5K

$50.6K

$89.5K

How much do support manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for support manager in Quebec is $50,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $55,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are popular job titles related to Support Manager jobs in Quebec?

For Support Manager jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in Quebec look for?

The top searched job categories for Support Manager jobs in Quebec are:

What cities in Quebec are hiring for Support Manager jobs?

Cities in Quebec with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $50,553 per year, or $24.3 per hour.

Trade Support Analyst

Montreal, QC • On-site

Societe Generale
See more jobs at Societe Generaleexternal

Full-time

Re-posted 3 days ago

Job description

ABOUT THE JOB:

You will join the Trade Support Unit within the Operations department, which supports traders, structurers, internal clients, and external counterparties in managing their activities, within a dynamic and international environment.

You will work within the Exotics Middle Office (Complex Structured Products). More specifically, you will join the Middle Office Events team, which is responsible for managing and monitoring exotic product events.

What will be your DAY-TO-DAY?

In this role, you will be responsible for a variety of tasks, including:

  • Modeling complex derivatives transactions in Front Office systems in order to understand the technical nature of the instruments handled by the team
  • Developing a strong understanding of the team's activity, particularly the structure of structured products sold to clients
  • Managing product lifecycle events (coupons, maturities, recalls, etc.) as part of a progressive onboarding into the team's responsibilities
  • Reviewing and understanding valuation, pricing, and risk analysis
  • Drafting functional specifications as part of project work
  • Participating in crossfunctional projects or developments within the scope
  • Developing Python or VBA scripts as part of these projects
  • Providing support to the Exotic Trading desk
  • Acting as an interface between Front Office, Middle Office, and Back Office teams, and serving as a key point of contact for other internal stakeholders

Skills and Qualifications:

  • Master's degree (Bac 5 equivalent) with a specialization in Finance or Financial Markets
  • Ideally a first experience in these fields (internship, VIE, or permanent role)
  • Operational level of English
  • Strong proficiency in Excel and VBA
  • Knowledge of Python is a strong asset
  • High level of attention to detail and strong motivation
  • Good knowledge of financial instruments
  • French and English required
  • Ability to communicate effectively in English, both verbally and in writing, as the role involves regular collaboration with colleagues and partners based in the United States
  • Subject to a comprehensive background check due to the application of U.S. federal securities laws, including fingerprint collection conducted by a thirdparty provider selected by FINRA

Languages: French, English

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

Due to US Federal Securities law applying to this position, candidates who will apply for this position will be required to submit to an enhanced background screening, including the collection of their fingerprints by a third-party vendor selected by the Financial Industry Regulatory Authority ("FINRA").

Apply