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Support Manager Jobs in Quebec (NOW HIRING)

Societe Generale

Application Support

Montreal, QC

You are comfortable managing multiple priorities, commitments and projects. * You are comfortable acting as the point of contact for Paris and Bangalore support teams * You have a strong desire to ...

Atlas Copco

This position reports to the Digital Marketing and Communication Manager. Main responsibilities ... Supporting TSRs with quote revisions, updates, and re-submissions as required based on customer ...

Societe Generale

Trade Support Analyst

Montreal, QC · On-site

Managing product lifecycle events (coupons, maturities, recalls, etc.) as part of a progressive ... Providing support to the Exotic Trading desk * Acting as an interface between Front Office, Middle ...

Societe Generale

Trade Support Analyst

Montreal, QC

Managing product lifecycle events (coupons, maturities, recalls, etc.) as part of a progressive ... Providing support to the Exotic Trading desk * Acting as an interface between Front Office, Middle ...

Syntax

Customer Support Specialist

Montreal, QC · Hybrid

  • Medical

  • Retirement

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has ... Digital Workplace - Support Specialist - Bilingual - MontrealRole DescriptionThe Digital Workplace ...

SYSTRA

Advise and support managers on all human resources-related issues, including performance management, labor relations, employee engagement, and team development. * Develop, implement, and refine HR ...

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Support Manager information

See Quebec salary details

$23.5K

$50.6K

$89.5K

How much do support manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for support manager in Quebec is $50,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $55,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities in Quebec are hiring for Support Manager jobs?

Cities in Quebec with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $50,553 per year, or $24.3 per hour.

Gestionnaire- Ingénierie des procédés

Solution SFT

Laval, QC • On-site

Full-time

Re-posted 16 days ago

Job description

Ce poste vise à fournir un soutien technique et métallurgique à la fonderie de moulage, incluant le développement de nouveaux programmes et l'appui des programmes existants.

Les responsabilités comprennent la définition des priorités, l'atteinte des objectifs de processus et de produits, la gestion des ressources en ingénierie et équipements, la distribution des tâches, et l'assistance aux départements d'ingénierie et de fabrication. En outre, ce rôle coordonne des enquêtes pour améliorer la qualité, optimiser les coûts, et garantir la livraison de pièces moulées de haute qualité dans les délais impartis.

Responsabilités Principales :
  1. Gestion et optimisation des procédés métallurgiques

Pour garantir une amélioration continue, réduire les gaspillages et abaisser les coûts d'exploitation, il/elle s'assure de la révision et de la gestion efficace des processus métallurgiques :

  • Organiser des projets et études analytiques pour tester de nouvelles applications en ingénierie.
  • Servir d'autorité technique sur les projets de moulage, valider les modifications et proposer des solutions.
  • Élaborer et coordonner les horaires de l'équipe d'ingénierie des procédés.
  • Recommander des recherches et projets techniques.
  • Identifier et analyser des problèmes complexes, initier des enquêtes et proposer des solutions.
  • Contrôler les variables de processus pour garantir les qualités métallurgiques spécifiées.
  • Interagir avec les clients pour résoudre leurs préoccupations techniques et de qualité.

2-Assurer une supervision efficace, une direction, une formation, un coaching et un développement du personnel afin d'atteindre les résultats escomptés.

3-Respecter les valeurs et le code d'éthique de l'entreprise.

4-Respecter les programmes d'environnement, de santé et de sécurité de l'entreprise:

  • Comprendre et respecter les règles et règlements ESS de l'entreprise.
  • Porter les équipements de protection requis.
  • Signaler les dangers pour la sécurité, les actes dangereux et tout accident conformément aux procédures de l'entreprise.
Qualifications et Compétences RequisesTechniques
  • Compétences de base en informatique.
  • Résolution de problèmes.
  • Capacité à lire et interpréter des dessins techniques.
  • Analyse SPC et analytique.
  • Connaissance des processus d'investissement en aluminium et des techniques d'expérimentation.
  • Capacité à définir des problèmes, collecter des données, établir des faits et tirer des conclusions valides.
  • Une expérience dans les méthodes de moulage par investissement ou autres est préférée.
  • Bilinguisme en français et en anglais, à l'écrit et à l'oral.
  • Compétences en rédaction de rapports, correspondances et manuels de procédures.
  • Capacité à communiquer clairement et à répondre efficacement aux questions.
  • Baccalauréat en ingénierie avec une spécialisation en ingénierie métallurgique ou en science des matériaux, ou expérience équivalente combinée à une formation continue en cours techniques.

Avantages :

  • Assurance Dentaire
  • Assurance Invalidité
  • Assurance Maladie Complémentaire
  • Assurance Vie
  • Assurance Vision
  • Congés payés
  • Événements d'Entreprise
  • Heures d’arrivée et de départ flexibles
  • Programme d'Aide aux Employés
  • Programmes de Bien-être
  • Régime de retraite
  • Stationnement sur place
  • Tenue Décontractée