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Support Manager Jobs in Quebec (NOW HIRING)

GE Vernova

Cross-Departmental Administrative Support North America Division Project Management Site Personnel Management Health & Safety Main Mission Provide effective organizational and documentary support to ...

GE Vernova

Cross-Departmental Administrative Support North America Division Project Management Site Personnel Management Health & Safety Main Mission Provide effective organizational and documentary support to ...

GE Vernova

Cross-Departmental Administrative Support North America Division Project Management Site Personnel Management Health & Safety Main Mission Provide effective organizational and documentary support to ...

Alstom

Controleur de Production

La Pocatiere, QC

Support à la production * Émettre les Call‑Off, générer les documents de picking et suivre leur livraison au poste de travail. * Participer aux réunions de démarrage de projet et de gestion ...

Industries Machinex inc.

Supporter les équipes dans l'atteinte des performances de vos équipements. Collaboration et travail d'équipe Travailler en étroite collaboration avec les équipes de développement et de ...

Industries Machinex inc.

Supporter les équipes dans l'atteinte des performances de vos équipements. Collaboration et travail d'équipe * Travailler en étroite collaboration avec les équipes de développement et de ...

Scotiabank

Numero de la demande: 270539 Joignez une equipe gagnante, engagee et axee sur les resultats qui evolue dans une culture inclusive et de haut rendement. Dirige et supervise le service de recouvrement ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Quebec

Support Manager information

See Quebec salary details

$23.5K

$50.6K

$89.5K

How much do support manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for support manager in Quebec is $50,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $55,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities in Quebec are hiring for Support Manager jobs?

Cities in Quebec with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $50,553 per year, or $24.3 per hour.

Advisor Support Associate

The Canada Life Assurance Company

Montreal, QC • On-site, Remote

CA$43K - CA$65K/yr

Full-time, Part-time

Medical, Dental, Life, Retirement

Posted 5 days ago

Job description

Permanent Full Time 

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We are looking for an Advisor Support Associate to join our Financial Solutions Centre!

Reporting to the Sales Support Manager, Financial Solutions Centre the Advisor Support Associate will contribute to our Financial Service Representatives success by providing value-added sales and client service support to help us grow our business.

What you will do 

  • Provide strategic sales support to Financial Service Representatives to help them attain their sales goals and thereby help the Financial Solutions Centre achieve overall growth targets
  • Provide a high level of defined administrative services and support within the Financial Solutions Centre
  • Provide outstanding customer service and support by putting the customer first
  • Contribute as part of a high functioning operations team committed to the success of our advisors and Financial Solutions Centre
  • Provide professional, knowledgeable sales and service support to help Financial Service Representatives with new business as well as conserve and grow the business of existing clients
  • Provide administrative services and support to clients, peers, head office business partners, and the management team within the Financial Solutions Centre
  • Following specific administrative processes
  • Maintain compliance standards are met along with Financial Service Representatives within the Financial Solutions Centre
  • Able to take on special projects, as required
  • Offer general support and coverage to peers as required

What you will bring 

  • Bilingualism (French and English) is considered an asset
  • Advisor Support Associate related experience within Financial Services or Insurance Industry
  • Post-secondary education required
  • IFIC Mutual Fund or Canadian Securities Course and/or LLQP Insurance licensing is considered an asset
  • Salesforce knowledge considered an asset
  • Understanding the operation of a sales organization
  • Critical thinking skills with an aptitude for new ways of working
  • Skilled at building strong, collaborative relationships with multiple business partners across the region and country
  • Strong passion for working in a high performance, fast-paced sales environment 
  • Ability to work well within a diverse team environment as well as a strong ability to work well independently 
  • Self-starter who has the ability to be nimble and change direction when needed
  • Strong organizational skills, with the ability to juggle multiple priorities and meet deadlines
  • Strong written, verbal and virtual communication skills
  • Work with the team to ensure all roles are clear on how to put "the customer at the centre of what we do"
  • Ability to succeed and work well under pressure
  • Ability to adapt in an ever-changing business environment
  • Ability to prioritize activities to drive highest business impact

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The base salary for this position is between $43,400 - $65,100 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We're united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We're looking for people who live our values everyday: we step up, we do the right thing, and we deliver - for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We're committed to supporting our employees through every stage of their career. Here's what you can expect as a full-time or part-time permanent team member: 

  • Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement. 
  • Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 
  • Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
  • Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options. 
  • Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
  • Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We're committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Lifewould like to thank all applicants, however only those who qualify for an interview will be contacted. 

#LI-Hybrid 

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