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Support Manager Jobs in Oklahoma (NOW HIRING)

Federal Protection Inc

Support Specialist

Tulsa, OK · On-site

$38K - $47K/yr

Under the general direction of the Remote Support Manager, provide technical support over the phone and with remote computer access to both End-User Clients and Federal Protection Installers ...

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Support Manager information

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$20.8K

$62.7K

$111.7K

How much do support manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for support manager in Oklahoma is $62,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $84,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Oklahoma? The most popular types of Support jobs in Oklahoma are:
What cities in Oklahoma are hiring for Support Manager jobs? Cities in Oklahoma with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Oklahoma as of July 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $62,694 per year, or $30.1 per hour.

Product Support Manager 2

Northrop Grumman Corporation

Oklahoma City, OK

$119K - $179K/yr

Full-time

Medical, Life, PTO

Posted 16 days ago

Northrop Grumman rating

8.2

Company rating: 8.2 out of 10

Based on 357 frontline employees who took The Breakroom Quiz

86th of 536 rated manufacturers

Job description

RELOCATION ASSISTANCE: Relocation assistance may be availableCLEARANCE REQUIRED FOR START: YesCLEARANCE TYPE: SecretTRAVEL: Yes, 10% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Aeronautics Systems (NGAS) has an exciting career opportunity for aProduct Support Manager 2to join our team of qualified individuals supporting Contractor Inventory Control Point (C-ICP) program under the B-2 and Air Combat Systems (BACS) Business Unit. This hands-on leadership position is located in Oklahoma City, OK.

As a manager of a Product Support section, you will be a functional manager reporting to the Support Hardware Department of the Product Support Engineering Integration and Execution team in the Northrop Grumman Aeronautics Systems sector. You will be responsible for the people, processes, tools, and technology to meet the current and future needs of unclassified and classified programs in Oklahoma City, Oklahoma. In this role, you will support program activity and perform the functional management role at approx. 20% and concurrent ~80% program responsibilities.

Essential Functions:

  • Provide oversight and functional support to a diverse team performing Property Management, Procurement, Resource Management, Inventory Control, and transportation

  • Conducts supportability/risk analysis and assists with procurement activities to eliminate supply chain disconnects

  • Manage status of projects and budgets, schedules and prepare status reports. Assess project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives

  • Provide leadership, mentorship, and direction to team members

  • Coordinate staffing with IPTs and support staffing processes, review resumes, conduct interviews, and grow and maintain critical skillsets

  • Establish and maintain processes, design manuals, and common tools for programs across the discipline Center of Technical Excellence (COTE)

  • Identify capital assets, indirect, and training budgets required for personnel to perform statements of work

  • Facilitate and promote improvement initiatives, and share any lessons learned and best practices between programs and Product Support teams

  • Administer Quarterly Connections performance reviews, bonus plan, and salary review processes in conjunction with program IPT leaders and the Product Support leadership team

Our leaders at Northrop Grumman live our values daily and encourage our teams to do the same.We do the right thing: upholding the highest ethical standards and facilitating a safe and respectful environment that attracts, retains, and inspires a diverse and engaged team.We do what we promise: holding yourself and others accountable to meet predictable and balanced results.We commit to shared success:operating as OneNG and removing barriers for our teams. Finally,We pioneer: setting a vision that shapes the future and inspires others.

Basic Qualifications:

  • Must have a Bachelor's degree and 9 years of relevant professional/military experience; OR Master's degree and 7 years of relevant professional/military experience

  • Candidate shall be knowledgeable of Logistics and Supply Chain Management Processes

  • Must have final active US Government Secret clearance for consideration

  • Must have ability to obtain and maintain Program Access (PAR) within a reasonable period of time, as determined by the company to meet its business needs

Preferred Qualifications:

  • Strong written, verbal, and presentation skills with ability to develop and maintain strong internal/external customer relationships

  • Proven experience of being able to mentor and coach team members to motivate growth, performance and career development

  • Prior experience in Contractor Inventory Control Point (C-ICP) Statement of Work (SOW)

  • Strong understanding of government aircraftmaintenance and supply processes/systems

Primary Level Salary Range: $119,900.00 - $179,900.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

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About Northrop Grumman

Sourced by ZipRecruiter

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible.

Industry

Space research administration

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

Year founded

1939

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