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Support Manager Jobs in Ohio (NOW HIRING)

CareStar, Inc.

Support Services Manager

Blue Ash, OH · On-site

Support Services Manager Company: CareStar, Inc. Location: Blue Ash, Ohio Job Type: Full-Time Industry: Healthcare / Social Services / Case Management About the Opportunity at CareStar Founded in ...

i3 Verticals

Customer Support Specialist II

Canton, OH

$16.75 - $22.75/hr

Support Manager SUPERVISORY RESPONSIBILITIES: Sole Contributor JOB LOCATION: Canton Office - On site only SUMMARY OF POSITION The Customer Supoort Specialist II position is a key team member of the ...

MCS

Project Support Management I

Piketon, OH · On-site

PROJECT SUPPORT MANAGEMENT - MISSION SUPPORT & INTERGRATION At MCSA, we know our success depends on ... Manager that the plant is being operated in accordance with organizational policies, procedures ...

i3 Verticals

Customer Support Specialist II

Canton, OH · On-site

$16.75 - $22.75/hr

Support Manager SUPERVISORY RESPONSIBILITIES: Sole Contributor JOB LOCATION: Canton Office - On site only SUMMARY OF POSITION The Customer Supoort Specialist II position is a key team member of the ...

Clean Team Inc

Support Supervisor

West Chester, OH · On-site

Clean Team is hiring Full-Time support supervisors Support Supervisors are responsible for assisting area managers They will train new hires as needed. As well as fill in for any call off or ...

Clean Team Inc

Support Supervisor

Bedford, OH · On-site

PARMA -SUPERVISOR ELYRIA -SUPERVISOR Clean Team is hiring Full-Time support supervisors Support Supervisors are responsible for assisting area managers They will train new hires as needed. As well as ...

Cribl

Customer Support at Columbus, Ohio

Columbus, OH · On-site

$116K - $181K/yr

Technical Support Manager B2B SAAS data observability software. Join the company that's building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many ...

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Support Manager information

See Ohio salary details

$21.4K

$64.6K

$115K

How much do support manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for support manager in Ohio is $64,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $86,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Ohio? The most popular types of Support jobs in Ohio are:
What cities in Ohio are hiring for Support Manager jobs? Cities in Ohio with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $64,551 per year, or $31 per hour.

Support Services Manager

CareStar, Inc.

Blue Ash, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Support Services Manager
Company: CareStar, Inc.
Location: Blue Ash, Ohio
Job Type: Full-Time
Industry: Healthcare / Social Services / Case Management
About the Opportunity at CareStar
Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking a Support Services Manager to join our Support Services Department. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Support Services Manager will plan and coordinate a broad range of administrative support services to help the organization operate efficiently and professionally, which includes business analytics, client relationships, and sales.
Key Responsibilities
  • Manage Support Services Department, including, but not limited to, overseeing productivity to ensure smooth operations within operational and program guidelines.

  • Supervise Support Services Supervisors, who will have responsibility for Intake Operations, Single Entry Point (SEP), pre-certification, pre-authorization, customer service, scheduling, other office management duties, scanning operations and document destruction.

  • Manage projects for the Company ensuring all tasks are completed thoroughly, accurately and on time.

  • Set goals and deadlines for the department and hold employees accountable for successful adherence.

  • Develop, manage, and monitor business records and documents.

  • Recommend changes to policies or procedures to improve operations, such as how to improve recordkeeping.

  • Adheres to the CareStar Rule in performance of job responsibilities.
  • Understands and complies with CareStar Policies and Procedures.
  • Maintains confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.
  • Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.
    Minimum Qualifications
  • Bachelor's Degree in Business Administration, Healthcare Administration or a related field strongly preferred. Plus, one (1) year related experience required.
  • Ability to communicate, present and influence all levels of an organization, including executive level.
  • Ability to coordinate scheduling and task allocation across large groups of employees.
  • Demonstrated strong attention-to-detail and project management skills.
  • Strong listening, verbal and written communications skills.
  • Intermediate computer skills and familiarity with suite of Microsoft Office and Sales, CRM or Marketing programs.
  • Valid driver's license and car insurance as required by State law.
    Why Join CareStar?
  • Competitive salary based on experience and education
  • Comprehensive benefits: Medical, dental, vision, life insurance
  • 401(k) with a generous company match
  • Paid time off + 10 paid holidays
  • Employee Stock Ownership Plan (ESOP) - become a part-owner in the company
  • Supportive, mission-driven culture focused on improving lives

Apply Today
Ready to make a difference? Visit https://www.carestar.com/about-carestar/careers/ to apply and learn more about joining our team.
Department Administrative Services Role Support Services Manager Locations Blue Ash Employment type Full-time Employment level Professionals

Apply