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Support Manager Jobs in Defiance, OH (NOW HIRING)

K&M Tire

Warehouse Support Manager

Delphos, OH · On-site

Job Summary The Warehouse Support Manager reports directly to the Director of Operations. This position is responsible for providing assistance, training, and guidance to K&M warehouses and Warehouse ...

CRSI

Direct Support Manager - Williams County

Bryan, OH · On-site

$19/hr

CRSI is now hiring a Direct Support Manager in Williams County. * $19.00 /hour * $1000 SIGN ON BONUS! * Paid Training * Up to $1500 Referral Bonus * Medical, Dental and Vision Insurance * Retirement ...

FTTDC - Ohio Logistics

HR Recruiter

Findlay, OH · On-site

Support manager development through coaching and training recommendations. Internship Program Management * Coordinate intern recruiting, orientation, assignments, and development. * Monitor intern ...

Ohio Logistics

HR Recruiter

Findlay, OH · On-site

Support manager development through coaching and training recommendations. Internship Program Management * Coordinate intern recruiting, orientation, assignments, and development. * Monitor intern ...

Fastenal Company

Sales Support

Bowling Green, OH · On-site

$16.25 - $21.25/hr

Sales Support 742 Innovation Dr, Bowling Green, OH 43402 OH407 Single Customer Store Part-time ... Duties include, but are not limited to: o Assisting with sales/customer service o Managing ...

chicosfas

Support Associate - Soma

Liberty Center, OH · On-site

$11 - $13.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...

chicosfas

Support Associate - Soma

Liberty Center, OH

$11 - $13.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...

Sevita

Direct Support Professional

Ottawa, OH · On-site

$13.25 - $16.25/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Ottawa, OH · On-site

$13.25 - $16.25/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Ottawa, OH · On-site

$13.25 - $16.25/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Ottawa, OH · On-site

$13.25 - $16.25/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Ottawa, OH · On-site

$13.25 - $16.25/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Ottawa, OH · On-site

$13.25 - $16.25/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Ottawa, OH · On-site

$13.25 - $16.25/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Ottawa, OH · On-site

$13.25 - $16.25/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

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Support Manager information

See Defiance, OH salary details

$20.6K

$62.1K

$110.7K

How much do support manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for support manager in Defiance, OH is $62,105.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $83,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Defiance, OH are hiring for Support Manager jobs? Cities near Defiance, OH with the most Support Manager job openings:
Support Manager jobs near you

Warehouse Support Manager

K&M Tire

Delphos, OH • On-site

Full-time

Re-posted 13 days ago

K&M Tire rating

6.8

Company rating: 6.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

257th of 408 rated retail wholesalers

Job description

Job Summary
The Warehouse Support Manager reports directly to the Director of Operations. This position is responsible for providing assistance, training, and guidance to K&M warehouses and Warehouse Managers.
Job Duties and Responsibilities
1. Live and uphold our Mission, Vision and Values.
2. Assist the Director of Operations where necessary.
3. Assist with training of W/H manager, W/H employees and drivers. Fill in as W/H manager as needed.
4. Responsible for managing and resolving workplace conflict by using the company values as a guide.
5. Assist in preparing and getting warehouses ready for implementation of W/H management software.
6. Provide training on warehouse management software.
7. Analyze and document areas for improvement during warehouse visits.
8. Provide leadership and direction to other Operations team members.
9. Visit and work with locations on special projects.
10. Help out where needed to help reach the goals of K&M Tire.
Job Requirements
  1. Ability to express ideas clearly both in written and oral communications.
  2. Must possess a friendly and helpful attitude.
  3. Must possess strong organizational skills.
  4. Ability to work in a multi-tasking, professional environment.
  5. Must pay close attention to details.
  6. Ability to lift up to 75-100 lbs. continuously.
  7. Must have a valid driver's license.
  8. Must be at least 21.
  9. Must be willing to travel. May need to stay at one location for several weeks or even several months at a time.
  10. Must have the ability to adapt to change.
  11. Must have the ability to organize a team and mobilize them to achieve a common strategy.

12. Must be DOT certified and insurable to drive company vehicles.
Minimum Qualifications
High School Diploma or equivalent
2 years K&M Operations experience preferred but not required
Prior leadership/management experience preferred but not required
M-F 8-4:30pm

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