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Support Manager Jobs in Ohio (NOW HIRING)

Gervasi Vineyard

Restaurant Support Manager

Canton, OH · On-site

$52K - $55K/yr

Restaurant Support Manager GV Destinations is hiring a full-time Restaurant Support Manager to help lead restaurant operations, support service teams, and deliver an exceptional guest experience.

Gervasi Vineyard

Restaurant Support Manager

Canton, OH · On-site

$52K - $55K/yr

Restaurant Support Manager GV Destinations is hiring a full-time Restaurant Support Manager to help lead restaurant operations, support service teams, and deliver an exceptional guest experience.

Ohio Machinery Company

Product Support Manager

Troy, OH · On-site

The Product Support Manager provides leadership and supervision of location supervisors. They will oversee location service operations within annual budget projections and maintain superior customer ...

Ohio Machinery Co.

Product Support Manager

Troy, OH · On-site

JOB SUMMARY The Product Support Manager provides leadership and supervision of location supervisors. They will oversee location service operations within annual budget projections and maintain ...

New

Ohio Cat

Product Support Manager

Troy, OH · On-site

The Product Support Manager provides leadership and supervision of location supervisors. They will oversee location service operations within annual budget projections and maintain superior customer ...

Ohio Cat

Product Support Manager

Cadiz, OH · On-site

The Product Support Manager provides leadership and supervision of location supervisors. They will oversee location service operations within annual budget projections and maintain superior customer ...

Alphabe Insight Inc

Customer Support Manager

Cincinnati, OH · On-site

$42K - $46K/yr

Catch Vibe Voice is seeking a Customer Support Manager to oversee daily customer support operations and help maintain a consistently high standard of service. In this role, you will guide and support ...

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Support Manager information

See Ohio salary details

$21.4K

$64.6K

$115K

How much do support manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for support manager in Ohio is $64,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $86,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Ohio?

The most popular types of Support jobs in Ohio are:

What are popular job titles related to Support Manager jobs in Ohio?

For Support Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in Ohio look for?

The top searched job categories for Support Manager jobs in Ohio are:

What cities in Ohio are hiring for Support Manager jobs?

Cities in Ohio with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $64,551 per year, or $31 per hour.

Direct Support Manager

Columbus, OH • On-site

AGENTIC CLIENT SUPPORT SERVICES LLC
1 - 10 employees
Learn more about AGENTIC CLIENT SUPPORT SERVICES LLCexternal

$20 - $22/hr

Full-time

Posted 18 days ago

Job description

POSITION SUMMARY 
The Direct Support Manager's role is critical in ensuring the smooth functioning of assigned location(s). This role is responsible for providing direct care to the clients, scheduling, training, and supervising staff who do the same. The Direct Support Manager oversees planning and participation in social events and activities and ensures that individuals are cared for during their medical appointments. The manager is also responsible for supervising the site's cleanliness and grocery shopping for household supplies. 
Essential Functions
Reasonable Accommodations Statement 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
·        Supervises Lead and Direct Support Professionals, including coaching, development, and performance management, to ensure they provide quality client care in compliance with policies, laws, and regulations.
·        Ensure the employee schedule is scheduled in Brittco at least two weeks in advance, with the authority to approve or deny any shift changes or swaps.
·        Supports the recruiting and onboarding process of new team members. 
·        Attend all client meetings.
·        Respect individual rights and confidentiality. Be a role model, promote positive teamwork, and ensure completion of staff training in Brittco, including required training upon hire and annual training. 
·        Read, know, and implement organizational policies and procedures.
·        Ensure Direct Support Professionals implement and document all individual services and support through daily audits of client documentation in Brittco.
·        Read, know, and implement Clients’ Individual Service and Behavior Support Plans.
·        Alongside the Direct Support Professionals, assist with strengthening the individuals’ daily living needs, including nutrition, hygiene, exercise, communication, and socialization skills.
·        Ensure that Direct Support Professionals help individuals with bathing, grooming, dressing, participating in family-style dining, and other daily living skills, always working to improve self-reliance.
·        Ensure Direct Support Professionals assist the individuals in maintaining a clean, neat, and safe home environment.
POSITION QUALIFICATIONS 
Competencies: 
·        Excellent verbal and written communication skills to effectively communicate with individuals with developmental disabilities, their families, and the agency's staff.
·        Strong leader who can motivate and manage a team of support staff to ensure that individuals with developmental disabilities receive high-quality care and support.
·        Highly organized and able to manage multiple tasks and responsibilities simultaneously, including scheduling, budgeting, and maintaining accurate records.
·        A deep understanding of the unique needs and challenges faced by individuals with developmental disabilities and the ability to quickly identify and address problems as they arise and work collaboratively with the support staff and agency staff to find practical solutions.
·        Genuine interest in the well-being of individuals with developmental disabilities and be able to provide emotional support and comfort when needed.
·        Exhibit cultural competency and awareness to be able to provide support to individuals from diverse backgrounds and cultures.
·        Thorough knowledge of the rules and policies governing the provision of services to individuals with developmental disabilities and ensure that the support staff and agency staff adhere to these regulations and guidelines.
 

SKILLS & ABILITIES 
Education: Minimum high school diploma or GED; associate degree preferred.
 
Experience: 
·       Minimum of one year of Developmental Disabilities experience; two years preferred.
·       Minimum of six months of Developmental Disabilities supervisory or operations experience; one year preferred.
 
 
Computer Skills:  Compose emails and utilize various software programs, including Brittco and ADP, to perform job duties. Proficiency in Microsoft Office programs, including Excel and Word knowledge, is preferred.
 

Certificates & Licenses:  
·        Valid Driver’s License with less than six points.
·        Medication Administration Certification, if applicable.
 
Other Requirements:
·       Completed 60-hour continuing education completion within 90 days of hire or promotion.
·       Completion of applicable training requirements per Ohio Administrative Code.
 
Other Physical Requirements: must wear clothing appropriate for clients with inappropriate sexual behaviors or physical violence, can place clients in physical holds, may work outdoors during inclement weather, can travel by car, frequent computer keyboarding, and frequent viewing of a computer monitor.

WORK ENVIRONMENT 
Work is performed primarily in residential, vehicle, and outdoor settings, in all weather conditions, including temperature extremes, during day and night shifts. Work is often performed in emergency and stressful situations. The noise level in the work environment is usually moderate in most situations.