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Support Manager Jobs in Ohio (NOW HIRING)

Matco Tools

Applications Support Manager

Stow, OH

Lead and manage the day-to-day application support team that provides Tier 1-3 support for MDBS used by Matco franchise owners, technicians, and franchise operations staff. * Serve as primary ...

C.A. Carlin

Business Support Manager

Cincinnati, OH · Hybrid

Overview of the Role The Manager, Business Support leads and develops a high-performing sales support team. This role is responsible for ensuring exceptional operational execution, seamless sales ...

Vontier

Applications Support Manager

Stow, OH

Lead and manage the day-to-day application support team that provides Tier 1-3 support for MDBS used by Matco franchise owners, technicians, and franchise operations staff. * Serve as primary ...

C.A. Carlin

Business Support Manager

Cincinnati, OH · Hybrid

Overview of the Role The Manager, Business Support leads and develops a high-performing sales support team. This role is responsible for ensuring exceptional operational execution, seamless sales ...

C.A. Carlin

Business Support Manager

Cincinnati, OH · Hybrid

The Manager partners closely with the VP, Directors, and Sales teams to support client communication, sales initiatives, reporting, and system integrity, ultimately enabling sales teams to achieve ...

Chase

Credit Support Manager II (LSCS13)

Columbus, OH · On-site

Credit Support Manager Elevate your career as a Credit Support Manager with us, where your leadership will drive transformative projects and shape the future of our industry. Join a dynamic team that ...

CRSI

Direct Support Manager - Allen County

Lima, OH · On-site

$18/hr

CRSI is now hiring a Direct Support Manager in Allen County. * $18/hour * Up to $1000 SIGN ON BONUS! * Paid Training * Up to $1500 Referral Bonus * Medical, Dental and Vision Insurance * Retirement ...

CRSI

Direct Support Manager - Allen County

Lima, OH · On-site

$18/hr

CRSI is now hiring a Direct Support Manager in Allen County. * $19/hour * Up to $1000 SIGN ON BONUS! * Paid Training * Up to $1500 Referral Bonus * Medical, Dental and Vision Insurance * Retirement ...

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All JobsSupport Manager JobsSupport Manager Jobs in Ohio

Support Manager information

See Ohio salary details

$21.4K

$64.6K

$115K

How much do support manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for support manager in Ohio is $64,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $86,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What jobs pay 500,000 a year in the US?

Support managers typically do not earn $500,000 annually; such high salaries are more common in executive roles, specialized medical fields, or high-level corporate positions. In some cases, senior support or technical directors in large companies with bonuses and stock options can reach this level, but it is rare. Most support management roles have salaries significantly below this threshold.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What jobs pay 2000 a day?

Support managers typically do not earn $2,000 a day; such high daily earnings are more common in specialized roles like executive consultants, high-level sales directors, or certain freelance professionals with significant experience and client bases. These roles often require advanced skills, certifications, or extensive industry expertise. Most support management positions have salaries that are significantly lower than this figure.

What job makes $10,000 a month without a degree?

Support managers typically do not earn $10,000 a month without a degree; high earnings in support roles usually require extensive experience or specialized skills. Jobs that can reach this level without a degree include sales, real estate, or certain entrepreneurial ventures, but they often depend on performance, network, and industry. Most high-paying roles in support or customer service require relevant experience and strong leadership abilities.
What are the most commonly searched types of Support jobs in Ohio? The most popular types of Support jobs in Ohio are:
What cities in Ohio are hiring for Support Manager jobs? Cities in Ohio with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Ohio as of June 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $64,551 per year, or $31 per hour.

Operations Support Manager

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.

Cincinnati, OH • On-site

Full-time

Posted 9 days ago

Job description

About Ohio Valley Goodwill Industries

Ohio Valley Goodwill Industries is a non-profit organization dedicated to providing job training, employment placement, and support services for individuals with disabilities and other barriers to employment. We are a dynamic organization dedicated to serving high-potential individuals in the Cincinnati, Northern Kentucky, and Western Indiana neighborhoods. We strive to provide innovative community and workforce development services that empower individuals to reach their full potential.


Administrative Assistant

As the Operations Support Manager to the Director of GoodLife Services, you will play a pivotal role in supporting the Director in the effective execution of their duties and responsibilities. This position requires someone with extensive experience in providing high-level administrative support within a large community service organization. You will be the primary point of contact for internal and external stakeholders, ensuring smooth communication and coordination of activities to drive the mission and goals of the organization.

The ideal candidate for this position is a seasoned professional with a demonstrated track record of providing comprehensive support to department leaders in the non-profit sector, particularly within community service organizations. They possess a proactive mindset, anticipating the needs of the Director and taking initiative to address them effectively. They exhibit exceptional interpersonal skills, building positive relationships with stakeholders at all levels. Highly organized and detail-oriented, they thrive in a dynamic environment, managing multiple tasks with efficiency and accuracy. They uphold the highest standards of professionalism and integrity, embodying the values and ethos of the organization.

MINIMUM REQUIREMENTS:

Qualifications:

  • Bachelor’s degree preferred.
  • 3-5 years of administrative experience supporting a leadership team
  • Strong organizational and time management skills
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office Suite, specifically SharePoint and OneDrive
  • Comfort with Brittco, MS Office, ADP Workforce Now
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Experience working with diverse populations is an asset.

Key Responsibilities:

  • Administrative Support: Manage the Director’s calendar, schedule meetings, and coordinate travel arrangements. Prepare agendas, presentations, and other documents for meetings. Records meeting minutes.
  • Communication Management: Serve as a liaison between the Director and various stakeholders, including staff, clients, donors, and community partners. Handle incoming correspondence and prioritize actions accordingly.
  • Project Coordination: Assist in the planning and execution of projects and initiatives led by the Director. Coordinate cross-functional teams and track project timelines and deliverables.
  • Information Management: Maintain confidential files and records, ensuring accuracy and accessibility. Conduct research and compile reports as needed.
  • Event Planning: Coordinate logistics for events, conferences, and other engagements involving the Director. Arrange venues, catering, and guest accommodations.
  • Budget Oversight: Assist in managing the Director's budget, including tracking expenses, processing invoices, and reconciling accounts.
  • Strategic Support: Provide strategic support to the Director by analyzing data, identifying trends, and making recommendations to optimize operations and achieve organizational objectives.
  • Reporting: Prepares monthly, semi-monthly, and annual department reports as assigned by Director
  • Billing: Prepare monthly billings and maintain census and expenditure records
  • Other Duties: Perform ad-hoc tasks and special projects as assigned by the Director, demonstrating flexibility and adaptability in a fast-paced environment.

Please complete application and attach resume with detailed work experience. Incomplete applications will not be considered for the position.
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