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Support Manager Jobs in Ohio (NOW HIRING)

Gervasi Vineyard

Support Manager

Canton, OH · On-site

$20 - $22/hr

Full-Time Support Manager - Marketplace | $20-$22/hr Are you a natural leader who thrives in a fast-paced retail environment? We're looking for a polished, organized, and trend-aware Support Manager ...

Gervasi Vineyard

Support Manager

Canton, OH

$20 - $22/hr

Full-Time Support Manager - Marketplace | $20-$22/hr Are you a natural leader who thrives in a fast-paced retail environment? We're looking for a polished, organized, and trend-aware Support Manager ...

Matco Tools

Applications Support Manager

Stow, OH · On-site

Lead and manage the day-to-day application support team that provides Tier 1-3 support for MDBS used by Matco franchise owners, technicians, and franchise operations staff. * Serve as primary ...

C.A. Carlin

Business Support Manager

Cincinnati, OH · Hybrid

Overview of the Role The Manager, Business Support leads and develops a high-performing sales support team. This role is responsible for ensuring exceptional operational execution, seamless sales ...

C.A. Carlin

Business Support Manager

Cincinnati, OH · Hybrid

The Manager partners closely with the VP, Directors, and Sales teams to support client communication, sales initiatives, reporting, and system integrity, ultimately enabling sales teams to achieve ...

Vontier

Applications Support Manager

Stow, OH · On-site

Lead and manage the day-to-day application support team that provides Tier 1-3 support for MDBS used by Matco franchise owners, technicians, and franchise operations staff. * Serve as primary ...

C.A. Carlin

Business Support Manager

Cincinnati, OH · On-site

Overview of the Role The Manager, Business Support leads and develops a high-performing sales support team. This role is responsible for ensuring exceptional operational execution, seamless sales ...

MonArk ABA

Branch Support Manager

Lima, OH · On-site

Position Overview & Responsibilities As an Branch Support Manager you will support the Branch Manager in both clinical and operational leadership, including but not limited to: ● Managing and ...

Motorola

Customer Support Manager

New Hampshire, OH

The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola's Lifecycle Service products. * Manage government contracts with ...

Woodward

$90K - $110K/yr

Manage Support Team: Guides and supports team members to ensure effective and efficient resolution of customer problems. * Maintain Support Documentation: Develops and updates knowledge base articles ...

K&M Tire

Warehouse Support Manager

Delphos, OH · On-site

Job Summary The Warehouse Support Manager reports directly to the Director of Operations. This position is responsible for providing assistance, training, and guidance to K&M warehouses and Warehouse ...

CRSI

Direct Support Manager - Allen County

Lima, OH · On-site

$18/hr

CRSI is now hiring a Direct Support Manager in Allen County. * $18/hour * Up to $1000 SIGN ON BONUS! * Paid Training * Up to $1500 Referral Bonus * Medical, Dental and Vision Insurance * Retirement ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Ohio

Support Manager information

See Ohio salary details

$21.4K

$64.6K

$115K

How much do support manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for support manager in Ohio is $64,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $86,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Ohio? The most popular types of Support jobs in Ohio are:
What cities in Ohio are hiring for Support Manager jobs? Cities in Ohio with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Ohio as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $64,551 per year, or $31 per hour.
Support Manager

Support Manager

Gervasi Vineyard

Canton, OH • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 13 days ago

Job description

Full-Time Support Manager – Marketplace | $20–$22/hr

Are you a natural leader who thrives in a fast-paced retail environment? We’re looking for a polished, organized, and trend-aware Support Manager to help lead our boutique marketplace team. In this full-time role, you’ll keep daily operations running smoothly, support and develop team members, and create a welcoming, elevated shopping experience for every customer.

Why You’ll Love This Role

  • Competitive hourly pay of $20–$22/hr, based on experience.
  • Medical, dental, and vision insurance to support your health and well-being.
  • Employee PERX, discounted meals, paid time off, and holiday pay.
  • Paid parental leave, life insurance, and long-term and short-term disability coverage.
  • A hands-on leadership role where you’ll coach, support, and motivate a customer-focused team.
  • The opportunity to influence floor experience, team performance, and day-to-day store success.
  • A boutique marketplace environment that values organization, style, teamwork, and great service.

What You’ll Do

  • Build and manage weekly schedules that keep the floor covered during peak traffic times.
  • Lead daily floor operations, support retail specialists and associates, and help resolve elevated customer needs.
  • Maintain a polished, curated sales floor by supporting visual merchandising standards and operational flow.
  • Oversee opening and closing procedures, support inventory counts, and help ensure accuracy across daily operations.

How You’ll Lead

  • Train and onboard new retail associates so they feel confident, prepared, and connected to the team.
  • Share product knowledge and seasonal updates to help the team deliver informed, personalized service.
  • Coach team members on styling, customer engagement, CRM usage, POS systems, and loss prevention practices.
  • Create a positive, accountable team culture through clear communication, feedback, and hands-on support.

What We’re Looking For

  • Retail leadership experience: 2+ years in retail management, floor leadership, or a team lead role.
  • Strong operational skills: Comfortable managing schedules, priorities, inventory details, and shifting floor needs.
  • Tech confidence: Experience with POS systems, scheduling tools, and customer relationship management platforms.
  • People-first communication: Able to give clear direction, coach in the moment, and handle customer or team concerns with professionalism.
  • Schedule flexibility: Available to work weekends, holidays, and peak evening hours as business needs require.

Ready to Apply?

If you’re energized by retail leadership, team development, and creating a seamless boutique experience, we’d love to meet you. Apply today and bring your organization, style, and leadership to our Marketplace team.

At Gervasi Vineyard Resort & Spa, our mission is to provide a memorable experience at our winery resort for travelers, diners, and wine lovers on our beautiful 55-acre estate in Canton, Ohio. We are a destination and offer several luxury accommodation options for guests seeking a unique experience. Stay in our Tuscan-inspired Villas, our boutique inn, The Casa, and our restored Farmhouse from the early 1800s. Indulge in a high-end luxurious treatment at our new Spa, which is available for overnight guests as well as the public.