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Support Manager Jobs in Ohio (NOW HIRING)

Gervasi Vineyard

Restaurant Support Manager

Canton, OH · On-site

$52K - $55K/yr

Restaurant Support Manager GV Destinations is hiring a full-time Restaurant Support Manager to help lead restaurant operations, support service teams, and deliver an exceptional guest experience.

Gervasi Vineyard

Restaurant Support Manager

Canton, OH

$52K - $55K/yr

Restaurant Support Manager GV Destinations is hiring a full-time Restaurant Support Manager to help lead restaurant operations, support service teams, and deliver an exceptional guest experience.

Vontier

Applications Support Manager

Stow, OH

Lead and manage the day-to-day application support team that provides Tier 1-3 support for MDBS used by Matco franchise owners, technicians, and franchise operations staff. * Serve as primary ...

The Waterworks

Operations Support Manager

Columbus, OH · On-site

The Operations Support Manager provides day-to-day operational support for the 550 Schrock Road location. This role partners with Service Managers and Service Coordinators to improve scheduling ...

Matco Tools

Applications Support Manager

Stow, OH · On-site

Lead and manage the day-to-day application support team that provides Tier 1-3 support for MDBS used by Matco franchise owners, technicians, and franchise operations staff. * Serve as primary ...

Ohio Cat

Product Support Manager

Cadiz, OH

The Product Support Manager provides leadership and supervision of location supervisors. They will oversee location service operations within annual budget projections and maintain superior customer ...

New

Rentokil

Strat Acct Support Mgr

Columbus, OH · Remote

Strategic Account Support Manager provides an analytic framework and support to proactively identify issues impacting our customers' service experience and opportunities to grow business through ...

K&M Tire

Warehouse Support Manager

Delphos, OH · On-site

Job Summary The Warehouse Support Manager reports directly to the Director of Operations. This position is responsible for providing assistance, training, and guidance to K&M warehouses and Warehouse ...

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Support Manager information

See Ohio salary details

$21.4K

$64.6K

$115K

How much do support manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for support manager in Ohio is $64,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $86,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Ohio?

The most popular types of Support jobs in Ohio are:

What are popular job titles related to Support Manager jobs in Ohio?

For Support Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in Ohio look for?

The top searched job categories for Support Manager jobs in Ohio are:

What cities in Ohio are hiring for Support Manager jobs?

Cities in Ohio with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $64,551 per year, or $31 per hour.

Confidential Support Manager

Dayton, OH • On-site

Dayton Area School Consortium
See more jobs at Dayton Area School Consortiumexternal

Full-time

Re-posted 27 days ago

Job description

Position Type:
Administration/Manager
Date Posted:
6/29/2026
Location:
DPS Service Building - click website to apply
District:
Dayton Public Schools
Attachment(s):
  • JD - Confidential Support Manager 6.2026.pdf

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