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Support Coordinator Jobs in Ohio (NOW HIRING)

Alvis, Inc.

IDD Behavior Support Coordinator

Columbus, OH · On-site

$25 - $31.36/hr

We are seeking passionate, experienced, a Bachelor's degree or higher-level Behavior Support Coordinator , who promotes the agency's Code of Ethics and Client Rights while advocating for clients by ...

Career Search

Behavior Support Coordinator

Columbus, OH · On-site

We are seeking passionate, experienced, a Bachelor's degree or higher-level Behavior Support Coordinator , who promotes the agency's Code of Ethics and Client Rights while advocating for clients by ...

LHH US

Customer Support Coordinator

Cincinnati, OH

$21 - $22/hr

We are partnering with a respected service organization in the Cincinnati area that is seeking a Customer Support Coordinator to join their growing team. This position is ideal for individuals who ...

LHH US

Customer Support Coordinator

Cincinnati, OH · On-site

$21 - $22/hr

We are partnering with a respected service organization in the Cincinnati area that is seeking a Customer Support Coordinator to join their growing team. This position is ideal for individuals who ...

Lifebanc

Family Support Coordinator II

Cleveland, OH · On-site

$21.75 - $29.50/hr

Family Support Coordinator II Are you ready to save or heal a life? Do you want to be the person that makes the miracle of donation and transplantation a reality? Do you want to turn tragedy into ...

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Support Coordinator information

See Ohio salary details

$11

$21

$34

How much do support coordinator jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for support coordinator in Ohio is $21.76, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $24.47 per hour, depending on experience, location, and employer.

What is a support coordinator?

A support coordinator works with health care facilities and government agencies to help patients get the health benefits or services they need. As a support coordinator, you meet with clients and their families to determine what services they need. You check their insurance benefits to confirm eligibility and develop an individualized plan to provide the resources they need for treatment or to improve their quality of life. Those working for private health care companies may coordinate the specific services offered by the organization, scheduling treatments and follow-up appointments. Support coordinators who work for social service agencies may focus on insurance eligibility and getting approval for patient treatments and care.

What are some common challenges support coordinators face when managing multiple client cases simultaneously?

Support Coordinators often manage a high volume of cases, each with unique client needs and varying levels of urgency. Balancing these demands requires strong organizational skills, effective prioritization, and clear communication with clients and service providers. Time management and staying up-to-date with documentation are essential to ensure no client's needs are overlooked. Regular team meetings and collaboration with colleagues can help address complex cases and share strategies for workload management.

What are the key skills and qualifications needed to thrive as a support coordinator, and why are they important?

To thrive as a Support Coordinator, you need strong organizational abilities, case management experience, and typically a relevant qualification in social work, disability services, or community services. Familiarity with client management systems, documentation software, and knowledge of relevant legislation such as the NDIS is often required. Excellent communication, empathy, and problem-solving skills help build trust and effectively support clients’ needs. These competencies ensure that clients receive coordinated, high-quality services tailored to their individual goals and circumstances.
More about Support Coordinator jobs

What are the most commonly searched types of Support jobs in Ohio?

The most popular types of Support jobs in Ohio are:

What are popular job titles related to Support Coordinator jobs in Ohio?

For Support Coordinator jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Support Coordinator jobs in Ohio look for?

The top searched job categories for Support Coordinator jobs in Ohio are:

What cities in Ohio are hiring for Support Coordinator jobs?

Cities in Ohio with the most Support Coordinator job openings:

Support Coordinator jobs near you
Infographic showing various Support Coordinator job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $45,262 per year, or $21.8 per hour.

Technical Support Coordinator

APT Manufacturing Solutions

Hicksville, OH • On-site

Full-time

Posted 4 days ago

Job description

Position Title:Technical Support Coordinator
Department:Operations Support
Last Revised:8/2026
Reports To: Plant Manager

Position Purpose

The Technical Support Coordinator is responsible for overseeing the day-to-day technical support process for customers, distributors, and internal teams. This role serves as the primary point of coordination for all support activities, ensuring customer issues are addressed promptly, assigned to the appropriate technical resources, documented accurately, and resolved efficiently.

The Technical Support Coordinator does not directly supervise technicians or engineers but is responsible for coordinating support efforts, managing support workflows, and ensuring consistent customer experience. The position works closely with technical staff, distributors, parts personnel, and customers to facilitate effective problem resolution and support continuous improvement initiatives.

Job Functions and Responsibilities

Customer Support Coordination

  • Serve as the primary contact for incoming technical support requests.
  • Assess customer issues and determine the appropriate support path.
  • Route support requests to the appropriate technician, engineer, distributor, or department.
  • Monitor open support cases to ensure timely follow-up and resolution.
  • Maintain professional and effective communication with customers and distributors throughout the support process.

Support Process Ownership

  • Determine whether support requests should be handled by company personnel, distributors, or other support resources.
  • Evaluate support requests for warranty eligibility, billable service status, and distributor responsibilities.
  • Coordinate support priorities and resource allocation to maximize response effectiveness.
  • Ensure all support interactions are documented accurately and completely within company systems.

Documentation and Knowledge Management

  • Develop and maintain troubleshooting guides, service procedures, and technical support documentation.
  • Create customer-facing and distributor-facing "how-to" instructions for machine maintenance, repairs, and component replacement.
  • Maintain a knowledge base of common service issues and solutions.
  • Identify recurring support issues and recommend corrective actions.

Distributor Training and Development

  • Develop training materials and programs for distributor service technicians.
  • Coordinate and conduct technical training sessions as needed.
  • Work with engineering and service personnel to ensure distributor training materials remain current and effective.
  • Promote consistent support practices across the distributor network.

Parts and Service Administration

  • Prepare quotations for spare parts and support-related services.
  • Process spare parts orders and coordinate order fulfillment activities.
  • Assist with warranty claims and service billing documentation.
  • Ensure support-related records, quotes, and transactions are maintained accurately.

Continuous Improvement

  • Track support metrics and identify opportunities to improve response times, documentation quality, and customer satisfaction.
  • Recommend process improvements to enhance the effectiveness of the technical support function.
  • Assist in developing support standards and best practices.

Education and Experience

  • Associate or bachelor's degree in technical, engineering, business, or equivalent industry experience.
  • Experience in technical support, customer service, industrial equipment, manufacturing, service operations, or a related field.
  • Strong organizational and coordination skills.
  • Excellent written and verbal communication abilities.
  • Ability to manage multiple priorities and follow issues through to resolution.
  • Experience in creating technical documentation and training materials preferred.
  • Understanding of industrial machinery, manufacturing equipment, or technical systems preferred.
  • Proficiency with Microsoft Office and ERP/CRM systems preferred.

Supervisory Responsibilities

None

Physical Requirements

? Alternating long periods of sitting, standing, walking, or talking

? Travel may be required

Tools and Technology

? Comfortable and efficient with office-related products (PC, email, calendar, virtual meeting software)

? Familiarity with ERP tools like quoting, processing orders, service calls

? Understanding of robots, industrial technology

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