ZipRecruiter

Log In

1

Support Manager Jobs in Connecticut (NOW HIRING)

PHOTRONICS INC

Manager, Desktop Support

Brookfield, CT · On-site

We are seeking a Desktop Support Manager to lead the end-to-end delivery and standardization of global Service Desk operations, Desktop Support services, and employee computer and device support to ...

Jobtailor

Manager, Desktop Support

Brookfield, CT · On-site

$90 - $130/hr

Lead global Service Desk and Level 1/Level 2 support operations to deliver timely, reliable technology support across all locations. * Manage incident prioritization, escalation, service level ...

Mosaic

Direct Support Supervisor

Bloomfield, CT · On-site

$49K/yr

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure regulatory compliance. Responsibilities include hiring, training, scheduling staff, coordinating activities ...

Mosaic

Direct Support Supervisor

Middletown, CT · On-site

$49K/yr

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure regulatory compliance. Responsibilities include hiring, training, scheduling staff, coordinating activities ...

previous pagenext page

Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Connecticut

Support Manager information

See Connecticut salary details

$21.4K

$64.6K

$115.1K

How much do support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for support manager in Connecticut is $64,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $86,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Connecticut?

The most popular types of Support jobs in Connecticut are:

What cities in Connecticut are hiring for Support Manager jobs?

Cities in Connecticut with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, 2% Temporary, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $64,591 per year, or $31.1 per hour.

ABI Resources - Now Hiring: Supervisor Support Managers

ABI Resources LLC

Hartford, CT • On-site

$33K - $40K/yr

Full-time, Part-time

Re-posted 19 days ago

Job description

A
ABI Resources - Now Hiring: Supervisor Support Managers

Join Our Mission at ABI Resources to empower and support lives across Connecticut. We are seeking a dedicated and experienced Supervisor Support Manager to lead and mentor our team of care professionals.
Our Mission:
At ABI Resources, we provide comprehensive support to individuals recovering from brain injuries, strokes, and TBIs. Our team's commitment is to enhance the quality of life for our clients in the comfort of their homes.
Role Overview - Supervisor Support Manager:
As a Supervisor Support Manager, you will play a critical role in ensuring the highest standards of care and support are delivered to our clients. You will be leading a team of dedicated professionals, fostering a culture of compassion, excellence, and continuous learning.
Key Responsibilities:
Team Leadership: Manage and support a team of direct care staff, including Home Health Aides, Personal Care Assistants, and Direct Support Professionals.
Quality Assurance: Monitor and ensure the quality of care provided, adhering to policies and best practices.
Training and Development: Facilitate ongoing training and professional development opportunities for team members.
Client Relations: Work closely with clients and families to understand their needs and ensure satisfaction with services provided.
Administrative Duties: Oversee scheduling, staff evaluations, and compliance with regulatory standards.
Qualifications:
Education: Bachelor’s degree in a related field (Healthcare Administration, Social Work, etc.).
Experience: Minimum of 3 years in a supervisory role within healthcare or disability support services.
Skills: Strong leadership, communication, and organizational skills. Empathy and ability to motivate and support a diverse team.
Requirements: Valid driver's license, personal vehicle, and proof of insurance. Must be at least 18 years of age.
Why Choose ABI Resources:
Impactful Leadership Role: Drive positive change and directly contribute to the well-being of our clients and professional growth of our team.
Supportive and Inclusive Culture: Be a part of a respectful and collaborative work environment.
Career Advancement: Opportunities for professional growth and development.
Equal Opportunity Employment:
ABI Resources is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Application Process:
Interested candidates are encouraged to apply through our website or indeed.
Join us in making a difference at ABI Resources. Your leadership can help shape the future of disability support services in Connecticut.
__________________________
Join Our Team at ABI Resources - Empowering Lives in Connecticut
A.B.I. RESOURCES
Home Health Aide
Personal Care Assistant
Caregiver
Direct Support Professional
Residential Support Worker
In-Home Supportive Services Worker
Home Care Assistant
Community Support Worker
Home Care Nurse
Family Support Specialist
Join a mission where your dedication and caring nature are not just valued, but pivotal. We are seeking individuals who aspire to make a lifelong impact in a professional setting, driven by consistency and a heartfelt commitment to bettering lives. Here, you'll find more than a job - you'll discover a career path where your passion for helping others is the cornerstone of our success. Together, let's create a nurturing environment where your skills and compassion can thrive, making every day an opportunity to enhance lives and foster lasting, positive change. Your journey towards a fulfilling career starts here, where your ability to care creates endless possibilities.
Website: ABI Resources
Our Mission:
At ABI Resources, we are dedicated to aiding individuals recovering from brain injuries, strokes, and traumatic brain injuries (TBI) in their journey towards recovery in the comfort of their homes. Our inclusive team culture ensures each member feels valued and appreciated, directly contributing to the life-changing care we provide to our clients across Connecticut.
Why Choose ABI Resources:
Supportive Team Culture: We believe in open communication, collaboration, and inclusivity. Your ideas and perspectives matter here, fostering a respectful and dignified work environment.
Flexible Scheduling: Whether you’re seeking full-time or part-time roles, weekday or weekend schedules, we offer various options to suit your lifestyle.
Meaningful Work: Join us in making a significant difference in the lives of incredible individuals and families in our community.

Roles and Responsibilities:
Comprehensive Support: Assist clients in all aspects of home and community life, ensuring safety and promoting independence.
Professional Friendship: Establish a healthy, supportive bond with clients.
Daily Living Assistance: Help with personal hygiene, dressing, and maintaining a clean, organized living space.
Health and Wellness Management: Coordinate and attend medical appointments, encourage consistent exercise, and facilitate social activities.

Joining ABI Resources - What You Need:
Education: High school diploma or equivalent.
Experience: Preferably 1 year in disability care (not mandatory).
Requirements: Valid driver's license, personal car, proof of insurance, and minimum age of 18.
References: Provide a recommendation from a personal or professional contact.
Equal Opportunity Employment:
ABI Resources proudly embraces diversity and equal opportunity. We’re committed to building a team that represents various backgrounds, perspectives, and skills.
Our Services:
Our team is composed of a variety of skilled professionals committed to providing compassionate care. This includes caregivers, Independent Living Skills Trainers (ILSTs), Personal Care Assistants (PCAs), Direct Support Professionals (DSPs), Companions, Recovery Assistants (RAs), Behavioral Health specialists, and Certified Nursing Assistants (CNAs). Each member brings specialized skills and dedication to ensure the highest quality of care and support for individuals with disabilities.
Collaborations and Partnerships:
Proudly working alongside the Money Follows the Person Program, Acquired Brain Injury ABI Waiver Program. DSS, DMHAS, CCC, SWCAA, WCAAA, ACR, Access Health, United Services, and others. We support the Connecticut Medicaid MFP and ABI Waiver Program, providing comprehensive disability support services across Connecticut.
Locations We Serve:
Fairfield, Hartford, Litchfield, Middlesex, New Haven, New London, Tolland, Windham, Bridgeport, New Haven, Stamford, Hartford, Waterbury, Norwalk, Danbury, New Britain, West Hartford, Greenwich, Fairfield, Hamden, Bristol, Meriden, Manchester, West Haven, Stratford, Milford, East Hartford, Middletown, Wallingford, Southington, Enfield, Shelton, Norwich, Groton, Trumbull, Torrington, Glastonbury, Naugatuck. Willimantic, Hartford, New Haven, New London, Waterbury, Bridgeport, New Britain, East Hartford, Ansonia, Norwich and many more.
Join Us:
We’re excited to welcome new team members who are passionate about making a difference. Thank you for considering ABI Resources. We look forward to meeting you.

Apply