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Support Manager Jobs in North Windham, CT (NOW HIRING)

Mosaic

Direct Support Manager

Oakdale, CT · On-site

$59K/yr

We're looking for a Direct Support Manager to join our team! This position's primary focus is to coordinate and direct operations of our Residential and/or Day Services Program. This includes ...

Mosaic

Associate Direct Support Manager

Oakdale, CT · On-site

$21.26/hr

The Associate Direct Support Manager plays a key role in managing the operations of the Residential and Day Services Programs. Responsibilities include coordinating activities, documenting the ...

Mosaic

Direct Support Supervisor

Bloomfield, CT · On-site

$49K/yr

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure regulatory compliance. Responsibilities include hiring, training, scheduling staff, coordinating activities ...

Mosaic

Direct Support Supervisor

Bloomfield, CT · On-site

$49K/yr

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure regulatory compliance. Responsibilities include hiring, training, scheduling staff, coordinating activities ...

Lowe's

Support Supervisor Wknd Night

East Hartford, CT · On-site

$61K - $102K/yr

What You Need To Succeed Minimum Qualifications • Bachelor's degree in Supply Chain Management ... C., Lowe's supports the communities it serves through programs focused on creating safe, affordable ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in North Windham, CT

Support Manager information

See North Windham, CT salary details

$22.9K

$69.1K

$123.2K

How much do support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for support manager in North Windham, CT is $69,149.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $92,700.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near North Windham, CT are hiring for Support Manager jobs?

Cities near North Windham, CT with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in North Windham, CT as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,149 per year, or $33.2 per hour.

Direct Support Manager

Mosaic

Oakdale, CT • On-site

$59K/yr

Full-time

Medical, PTO

Posted 9 days ago

Job description

Base Salary: $59,030
If making a positive impact in the lives of others is a constant on your to-do list - you'll LOVE working with a team that puts people first.
We're looking for a Direct Support Manager to join our team!
This position's primary focus is to coordinate and direct operations of our Residential and/or Day Services Program. This includes scheduling of staff, implementing program plans, and coordinating appointments and activities for the individuals served.
Who will love this job:
A coach and leader - you inspire solution-oriented thinking to those around you and are always ready to take on new challenges and situations
A teacher - not only do you love providing tangible solutions to others but you naturally bring the tools and perspective that help others "connect the dots"
A mediator - you naturally draw people together and are a catalyst for building trusting relationships
A creative problem-solver- you aren't afraid to analyze a situation, identify potential problems, and make the necessary adjustments
What you'll do:
Bring valuable insights, institutional knowledge, and assistance to members of the direct support team.
Demonstrate and train team members to interact with the people we serve in an emotionally supportive and therapeutic manner.
Oversee the maintenance and upkeep of the residential facility and vehicles, ensuring all living environments and program activities are in compliance with regulatory requirements and accreditation standards
Provide guidance and assist with emergency situations on an on-call basis
Manage petty cash funds and other financial accounts, as well as the purchasing of groceries and supplies.
Maintain medical, social and programmatic files with detailed and accurate documentation
Extras we think you'll love:
Competitive Pay
Health Insurance
Professional & Personal Development Opportunities
Tuition Reimbursement
Paid Time Off (you earn it from day 1!)
Schedule: Generally Day Hours Monday-Friday/some nights/some weekends/some on call responsibilities/flexibility required.
Commitment to Mosaic Values:
At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.
  • Bachelor's Degree in Psychology, Special Education or a related field. Experience accepted in lieu of education.
  • Minimum of three years of related work experience, with one year of supervisory or management experience.
  • Previous experience working with people with developmental disabilities preferred. May require CPR and First Aid certification.

Certifications & Licenses:
  • Certification in CPR and First Aid required.
  • State of Connecticut- DDS Medication Certification Card or the ability to obtain
  • State of Connecticut- Valid driver's license, vehicle registration and current vehicle insurance declaration
  • MANDT certification may be required for certain states

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